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Author Topic: K9N2 SLI Platinum - No Video  (Read 3602 times)

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tamerlin

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K9N2 SLI Platinum - No Video
« on: 19-January-09, 03:05:07 »

Howdy.  Built my new system yesterday, and after building a version of WinXP with SP3 slipsteamed everything went well.  I left the system on overnight and found it off in the morning.  Thinking "that's not usually a good thing" I powered it on and heard a <pop>.  "That's never a good thing."

I took all the parts out, re-built it piece by piece and applied power each time.  No problems.  So before I added the video cards I tried running on the internal video and had absolutely no video output.  I've tried with a PCI-E card and even a PCI card I had hanging around.  No joy.

Anyone have any ideas on what should I investigate next, or just RMA the board?

PS: total PSU specs: +3.3V@25A,+5V@30A,+12V1@18A,+12V2@18A,+12V3@18A, +12V4@18A,-12V@0.5A,+5VSB@3.0A
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

blankman69

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Re: K9N2 SLI Platinum - No Video
« Reply #1 on: 19-January-09, 06:19:17 »

From what I've read from post's is that usually a popping sound is a capacitor blowing.  You can usually see the top of the capacitor's cracked open and sometimes see a substance hardened out of it.  When you have your cards in do you see the blue lights above the pci-e slots light up, and is your monitor showing a no signal when you turn your computer on?
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tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #2 on: 19-January-09, 07:25:04 »

Yes, I see the blue lights when I install a PCI-E (and PCI) card.  When my DVI-D cable is not connected my monitor says "No DVI-D Cable"; when the DVI-D cable is connected (to any video source; on-board, PCI-E or PCI) and I boot, the monitor simply stays in power-save mode.

The last several tried the status LEDs have stayed "Red-Green-Red-Green", which I see in the manual means "Testing VGA BIOS".

I don't see any cracked components on the board, but I haven't looked underneath.  And it's hard to look below the "Circu-Pipe" heat sink.
« Last Edit: 19-January-09, 18:32:24 by tamerlin »
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

blankman69

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Re: K9N2 SLI Platinum - No Video
« Reply #3 on: 19-January-09, 16:59:57 »

I couldn't find anything or anyone else I had talked to about this didn't really have any idea's either.  I mean if your vga chip isn't working and you have a pci-e card in one would think you could still get some kind of output through that.  So when you boot you don't even get a screen or anything?  Only other thing i could think of would be going into the bios and disabling the vga onboard.  RMA'ing sounds like it might be your only option.
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Wonkanoby

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Re: K9N2 SLI Platinum - No Video
« Reply #4 on: 19-January-09, 18:22:16 »

it could have been something in psu went pop

have you other parts to swap out and try
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tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #5 on: 19-January-09, 18:31:40 »

So when you boot you don't even get a screen or anything?  Only other thing i could think of would be going into the bios and disabling the vga onboard.

That's correct, I don't get a screen.  And the cable is good as I'm swapping it with my existing system.  It's kind of hard changing the BIOS when I have no screen.
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #6 on: 19-January-09, 18:34:36 »

it could have been something in psu went pop

have you other parts to swap out and try

I'm getting LED lights on, the fans are moving and the hard drive spins.  I don't have another high power PSU to swap in (but I can get one if I must).  Is there something else I can examine for more evidence about the PSU?
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

Wonkanoby

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Re: K9N2 SLI Platinum - No Video
« Reply #7 on: 19-January-09, 18:52:40 »

not really as opening it

a is dangerous

b will void any warrenties
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tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #8 on: 23-January-09, 05:34:54 »

Update.

I used a multimeter to test my power supply's outputs and they all look good (an excellent guide on power supplies is here.  Page 6 deals with testing voltage).  I understand that the PSU is not under any real heavy load, but I consider this a good sign.

I've RMAed the board.  Will report status soon.
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

raisethe3

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Re: K9N2 SLI Platinum - No Video
« Reply #9 on: 23-January-09, 08:55:36 »

Let us know how it goes.  I have this board as well.  :hat tip:
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AMD 64 X2 5600+ @ 3.0Ghz O'CD
Bios Version 3.5 (10/08/2009)
2X 2 GB Corsair RAM 4-4-4-12  800 MHZ
EVGA 8800GT 512MB DDR3
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a4m4d64

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Re: K9N2 SLI Platinum - No Video
« Reply #10 on: 23-January-09, 11:55:28 »

Ditto: Please keep us posted..
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tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #11 on: 29-January-09, 06:16:10 »

Status:

I got my new board, and things are going well.

1.  Started with bare setup, onboard video and 1 stick of memory.  Used memTest86 for a full cycle
2.  Repeated #1 with both sticks of memory
3.  I then installed one 9800 GTX+...
4.  and then replaced #3 with the other 9800 GTX+
5.  Connected HD, and booted WinXP

So far, so good.  I have to think the old MB blew out somewhere to disable all video.  Perhaps the bus controller?

What you may also notice is that I've let you guys talk me into replacing my PSU:

Old: Antec TPQ-850 (+3.3V@25A,+5V@30A,+12V1@18A,+12V2@18A,+12V3@18A, +12V4@18A,-12V@0.5A,+5VSB@3.0A)
New: PC PPCT860 (+3.3V@22A,+5V@26A,+12V@64A,-12V@0.8A,+5VSB@3.0A)

I'm now running both 9800 GTX+ in SLI.  And for the first time ever I have all four MB LEDs green.

Next steps:

1.  Can anyone suggest a good system stress-test program?
2.  Once I'm sure I'm stable I need to edit the BIOS to recognize my RAM as 1066.  Right now it thinks they're 800
3.  Then go thru with the BIOS Optimization Guide and clean up the BIOS.  But for that I'll use the BIOS forum board.

If anyone has any ideas/suggestions, please let me know!
« Last Edit: 29-January-09, 06:20:36 by tamerlin »
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

Svet

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Re: K9N2 SLI Platinum - No Video
« Reply #12 on: 29-January-09, 07:57:54 »

"Can anyone suggest a good system stress-test program?"

See here ==> http://forum-en.msi.com/index.php?topic=103598.msg760534#msg760534
More suggestions ==> http://forum-en.msi.com/index.php?topic=107133.0


tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #13 on: 30-January-09, 02:36:15 »

Well, it isn't pretty.  :confused2:

The computer ran overnight, so I was feeling confident.  But I've returned home from work and found it off.  I pressed the power-on button and the system immediately shut back down.  I pulled the PCI-E power cables from both 9800GTX+, and the system stayed on a second longer.  So I've removed both 9800GTX+s and booted right up with the on-board video.  Note that the MB LEDs now show "GRRR" (listed Group1,2,3,4), "Early Chipset Initialization".  Remember, this is with my new, better PSU.

My next plan is to attempt to run with a single PIC-E and see if I have any better success at 24-hour+ stability.

Note: I've run some CPU stress testing with success last night.  I also use the Berkeley BOINC screensaver, which uses my computer to discover neutron stars (einstein.phys.uwm.edu), so my CPU is running near full-clip all day.
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3

Svet

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Re: K9N2 SLI Platinum - No Video
« Reply #14 on: 30-January-09, 09:57:39 »

Check CPU cooling system too, re-seat the CPU, double check that there is no plastic on the bottom of the CPU heatsink.

tamerlin

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Re: K9N2 SLI Platinum - No Video
« Reply #15 on: 05-February-09, 04:18:15 »

Well guys, I've fired my MSI MB.   ;-((

Yet again my K9N2 has lost all video.  I can not get any video output from the On-board connection, nor from a video card in either PCI or PCI-E buses.  I went out and got a replacement MB from another vendor and have been running with no problems for over 4 days.

Thanks you to everyone who has tried to help.  Silver lining: I've learned a lot about good PSUs!

Good luck with your computer builds!
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MB: K9N2 Platinum SLI 750a MS-7374 v1.2
BIOS: AMI A7374NMS ver 3.3 12232008
CPU: AMD Phenom x4 9950 BE @ 2.6 GHz
RAM: Corsair Dominator 4GB (2 x 2GB) DDR2 1066 (PC2 8500)
VC: 2 EVGA GeForce 9800 GTX+ (SLI)
HD: WD Caviar Black WD1001FALS 1TB (SATA)
PS: PC PPCT860 (12V@64A)
Case: Antec P182
OS: Win XP Pro SP3
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