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Author Topic: DVD Drive won't write - A6000  (Read 5759 times)

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richx

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DVD Drive won't write - A6000
« on: 02-December-09, 19:23:48 »

I bought 2 of these notebooks from Office Depot.
Based on S/N's, my guess is one was mf'd in Sep (-029USK0909...) and one in Oct (-029USK0910...)

The DVD drive in the 2nd one will not burn anything correctly. In Device Manager, it shows as a
"Slimtype DVD A DS8A3S-HP53" (I think these were made for HP! And what I find on Google shows this drive is a POS)
Now, when I put a blank CD or DVD in it - it takes FOREVER for Windows to come up with option to burn, and if I click on burn, it basically never gets to the next screen - the drive spins and spins and spins but no work.
When I tried to burn the Windows Backup - System Repair Disk - it burned, but errored on data verification,
0xC0AA0007 - burn verification failed
 and any subsequent attempts to burn produces 0xC0AA0301. The write failed because the drive returned error information that could not be recovered from....

The DVD drive in the 1st one - which works - is HL-DT-ST-DVDRAM GT10N  (Hitachi/LG?)

Anyway - this is rather disturbing to me....
I think go back to OD since I'm within 14 days and return as DOA....?


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Stu

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Re: DVD Drive won't write - A6000
« Reply #1 on: 02-December-09, 19:27:27 »

Yes, it does sound as if there is a problem with the drive itself.
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anDrasch

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Re: DVD Drive won't write - A6000
« Reply #2 on: 02-December-09, 19:52:35 »

 A6000 = CR600  read the FAQ Point ODD  --> http://www.msi.com/index.php?func=faq2show&faq_no=2134
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Mike

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Re: DVD Drive won't write - A6000
« Reply #3 on: 02-December-09, 20:23:01 »

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MSI X38 Diamond/Bios 1.5; Core2Duo E8400 3.0Ghz; Thermalright Ultima-90HS/120 fan; 2X1GB DDR3 CorsairTWIN3X2048-1333C9DHXG; PIONEER|DVR-215DBK SATA DVD-DL & Lite-on DVD-ROM PATA; FDD; MSI 260GTX-T2D896; 196.34beta; Seagate 320GB  & WD 500GB SATA HDDs; PC P&C Silencer 750 +3.3V/24A~+5V/30A~+12V/60A; X-FI Xtreme PCIe; Antec P182 Case; XP PRO SP3

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MSI 865PE Neo2-PFS Platinum/Bios 3.A; P4 2.8C HT; Thermalright XP-90HS; 2GB DDR400 RAM(2x1GB kit Mushkin HP3200 2-3-2-6); Nec ND-3550A DVD-DL & TDK 52X24X48 CD-RW; FDD; Nvidia GeForce 7800GS; 84.21; Maxtor 200GB & Seagate 200GB PATA HDDs; Enermax 465P VE-FMA +3.3V/35A~+5V/35A~+12V/33A; Audigy 2ZS; XP PRO SP3
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richx

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Re: DVD Drive won't write - A6000
« Reply #4 on: 02-December-09, 20:58:16 »

Thanks for the quick replies!
I thought I had applied that chipset package already ---
but just to make sure ran it again, and that seems to have corrected the problem......

Here's 2 more issues (should I start new thread?):

1) Standby - This is the first Windows machine that I've seen where resume from standby can't occur by pressing a keyboard key, moving the mouse or touchpad --- seems the only way to come out of standby is to press the power button? Is there anything else that can bring it out of standby? And why is power being dished out on the USB port not only in standby, but after a SHUTDOWN!!! I have a Belkin USB hub (no external power) that has blue LED - so I can see that this hub has power when computer is in standby (even though it appears no usb device can wake the computer from standby), and even continues to be powered when the computer is SHUT DOWN!

2) BIOS update - I download the BIOS update on the downloads page, and when I try and run flash.bat, from command prompt as administrator, receive message that 'this program can't be run under this operating system'.

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Stu

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Re: DVD Drive won't write - A6000
« Reply #5 on: 02-December-09, 21:19:50 »

Quote
2) BIOS update - I download the BIOS update on the downloads page, and when I try and run flash.bat, from command prompt as administrator, receive message that 'this program can't be run under this operating system'.

Gahh, before you go ruining your laptop, why do you need to update the BIOS? flash.bat is a DOS program, NOT a Windows program! If you REALLY need to update your BIOS, >>Use the MSI HQ Forum USB flasher<<
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WeAreNotAlone

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Re: DVD Drive won't write - A6000
« Reply #6 on: 02-December-09, 21:26:15 »

I bought 2 of these notebooks from Office Depot.
Based on S/N's, my guess is one was mf'd in Sep (-029USK0909...) and one in Oct (-029USK0910...)

Anyway - this is rather disturbing to me....
I think go back to OD since I'm within 14 days and return as DOA....?

As I was typing up the below, I see we are now discussing Standy Issues and Bios related questions.

For the benefit of someone else with a A6000,A5000-025US, etc from Office Depot here are OD return options:

Within the 14-days:

1:If unit is Unopened, Sealed in the box = You can return for full refund.

2:If seal on box indicates box has been OPENED, (It does not matter if unit is unused, EG: Never powered up or not.)

As you have opened the the box, (and have used the unit) the unit cannot be sold as "new".

You have the following options:, pick one.

A: Exchange unit for another A6000.
B: Return for Store credit.
C: Return with 15% restocking fee subtracted from price paid.

.
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anDrasch

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Re: DVD Drive won't write - A6000
« Reply #7 on: 02-December-09, 21:27:47 »

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WeAreNotAlone

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Re: DVD Drive won't write - A6000
« Reply #8 on: 02-December-09, 22:45:56 »

Gahh, before you go ruining your laptop, why do you need to update the BIOS? flash.bat is a DOS program, NOT a Windows program! If you REALLY need to update your BIOS, >>Use the MSI HQ Forum USB flasher<<

Stu,
First of all I want to say I think you, and Svet always provide useful info.

On flashing the BIOS, Each time someone mentions this here I see Mods always trying to discourage posters from doing so, saying there is no need to flash.-unless you're having a specific problem.
(Understandable to some degree as there is a risk during flashing- and yes I understand the concept of if it isn't broke don't mess with it.)


Why would someone want to update the bios on a new machine, a "new" model?
On new units, or a unit shipping with a new OS there are allot of things that always seem to get past QC.

As a example of this, (and yes this applies to the OS and not the BIOS):

 How the heck could the CR400, CR500, CR600, CR700, VR705 , A6000, A5000, etc 'Cannot Burn Recovery Discs /DVD drive unstable' issue get by QC?
http://www.msi.com/index.php?func=faq2show&faq_no=2134

Talk about giving a bad impression to first time MSI buyer... Buyer can't burn Recovery Discs!

I mention this as there are allot of things that are only brought to light so speak in real-world testing it appears. (This said there is no excuse for units being shipped that the end user can't burn recovery discs! -That shows sloppy testing in the lab.)
So far as not flashing as you're not being affected by a "specific" issue, there are so many interactions within the OS, apps, drivers, etc with everything interdependent on each other than a fix listed in the bios as being fixing xyz issue may fix zyx issue.

**********************

Q: Who here would feel comfortable getting on a "new model" plane going across a section of the ocean known for water temps that if you go into the water you'll be dead within 2 minutes that's running ver 1.0 hardware/software?

To me I'd like to see a couple of revisions before I trust my life to that plane. Fact is on ANY device the first models will have problems. Ditto on units coming from a new factory..

Above is a extreme example, but given the choice I don't want to trust my data to a rev1.0 anything.
(Seeing ver1.0 silkscreened on motherboard makes me sudder..I think the A5000-025US I have has those lovely ID strings on it.)


PS: To MSI, Inc... put a README.txt in the bios archive file...
There is no changelog, instructions in both the BIOS archives I downloaded for my unit. README.txt should state what model it applies to, plus have a running changelog...

.

« Last Edit: 02-December-09, 22:47:44 by WeAreNotAlone »
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Carls2

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Re: DVD Drive won't write - A6000
« Reply #9 on: 26-December-09, 23:26:48 »

...
I thought I had applied that chipset package already ---
but just to make sure ran it again, and that seems to have corrected the problem......

Newbie here with the same problem (recover disk error 0xC0AA0007 - burn verification failed).

I've tried to untangle this thread to fix the problem (as you seem to have done), but it's not clear to me how you did it. Can I lurch in here to ask a question about that?

Above you say that you've "applied that chipset package", but I can't find out how to do that or where that chipset package is located. Is there another thread that gives instructions on locating the chipset package and showing how to install it? Or was part of this thread removed?

My, but it's a nice machine, otherwise. <wg>

Carls2
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Mike

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Re: DVD Drive won't write - A6000
« Reply #10 on: 27-December-09, 05:16:27 »

A6000 is a designation for the USA.  For the rest of the world, it's CR600.
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#1:
MSI X38 Diamond/Bios 1.5; Core2Duo E8400 3.0Ghz; Thermalright Ultima-90HS/120 fan; 2X1GB DDR3 CorsairTWIN3X2048-1333C9DHXG; PIONEER|DVR-215DBK SATA DVD-DL & Lite-on DVD-ROM PATA; FDD; MSI 260GTX-T2D896; 196.34beta; Seagate 320GB  & WD 500GB SATA HDDs; PC P&C Silencer 750 +3.3V/24A~+5V/30A~+12V/60A; X-FI Xtreme PCIe; Antec P182 Case; XP PRO SP3

#2:
MSI 865PE Neo2-PFS Platinum/Bios 3.A; P4 2.8C HT; Thermalright XP-90HS; 2GB DDR400 RAM(2x1GB kit Mushkin HP3200 2-3-2-6); Nec ND-3550A DVD-DL & TDK 52X24X48 CD-RW; FDD; Nvidia GeForce 7800GS; 84.21; Maxtor 200GB & Seagate 200GB PATA HDDs; Enermax 465P VE-FMA +3.3V/35A~+5V/35A~+12V/33A; Audigy 2ZS; XP PRO SP3
Dell 2209WA LCD on a DVI KVM switch

MSI Wind U100

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