Topic: 990FXA-GD80 and 990FXA-GD65 RAM problems (Read 6864 times)

jjrcrispim · « **on:** 25-August-11, 14:13:31 »

I sent the following problem report to MSI and got no response so far:

"Motherboards 990FXA-GD65 and GD80 with incompatibility issues
I have two motherboards with the following information in the document pasted on the boxes:
1 - 990FXA-GD65 - S/N 601-740-070B1106379588
2 - 990FXA-GD80 - S/N 601-740-080B1106380663
3 - I have yet another FXA990-GD65 which is mounted on the computer of a friend
I also have 6 kits of RAM GSkil Ripjaws F3-12800CL9D-8GBRL
Problem:
1 - I bought a computer with the motherboard 990FXA-GD60. In fact there were two identical computers (one for me and one for a friend of mine. The problem I describe happens on both machines)
2 - When I received the machine, formatted and returned it blue screens.
3 - The retailer replaced the board by 990FXA-GD80.
As I reside away from the retailer and he relies on my expertise has sent me to that board.
4 - I installed the board described the problem continued. The retailer wrote to MSI support and MSI support sent him a new BIOS version (11.3b) for the GD80.
5 - I did flash the BIOS (via USB drive formatted in FAT32).
6 - The problem remained or worsened.
7 - Conclusion - I could not make an OS installation.
8 - The retailer sent me a new memory kit (two kits of 8 GB =16 GB).
9 - The problem persisted.
10 - The retailer sent me new memory kits and the problem remained.
11 - That is, with some of the memories I could install the OS normally, but then the system crashes (blue screens, reboots, etc.)
12 - Right now I have one of the kits (16GB) mounted on my machine with the board 990FXA-G65 and apparently was working. But when running overclocked in the BIOS the machine returned a blue screen, restarted, went back to the to blue screen….
13 - With all my patience, I tested three boards and six memory kits and found problems at all.
14 - As it is almost impossible that the boards are damaged, or the graphics cards and disks (recall that I have two machines to test, you have exactly the same components and further an extra board 990FXA-GD80)
15 - It is clear that memories are not compatible with the 990FX chipset.

I would appreciate you inform me what memory kits (for 16GB duall) are compatible with that chipset. Only Corsair or GSkill PC 12800
I know that in your site report, but I'd rather get an official response.
Thanks
Jose Crispim
Portugal
Posted: Aug 23, 2011 by José Crispim"

I see now that was removed from the list of compatible motherboards listed on the site of testing memories PC12800
Or MSI resolve this issue quickly or I'll return the motherboards and replace with another brand

Ex Forum User 3 · « **Reply #1 on:** 25-August-11, 14:17:58 »

http://forum-en.msi.com/index.php?topic=151102.0

Jack · « **Reply #2 on:** 25-August-11, 14:35:29 »

Quote

15 - It is clear that memories are not compatible with the 990FX chipset.

The memory controller is part of the processor, not the chipset (or the mainboard). Your processor does not natively support DDR3-1600. Try to reduce the memory frequency to

a) DDR3-1333 [make sure the command rate is set to 2T] ... also, slightly increase the memory voltage to 1.6V

... or, if you still run into problems, try to set the memory frequency to

b) DDR3-1066

Consider these settings "test settings" to find out whether or not there is any difference in system behaviour.

jjrcrispim · « **Reply #3 on:** 25-August-11, 15:23:08 »

I no my friend
But works when make overclocking
And the overclocking returns blu screen
Tank you

Ex Forum User 3 · « **Reply #4 on:** 25-August-11, 15:36:21 »

The CPU does not support 1600 memory, 1333 only.
And 4 sticks at 1600 is something only a hand-full have managed.
2 sticks at 1600 has been done by a lot of people.
The problem is the CPU, it has a memory controller that simply isn't designed to go faster.

Jack · « **Reply #5 on:** 25-August-11, 15:43:22 »

Quote

I no my friend

What are you trying to say with this? What settings have you tested?

jjrcrispim · « **Reply #6 on:** 25-August-11, 15:44:03 »

read the other post
I no the fact of 1333
But if you overclock, it´s acept 1600, or not?

Ex Forum User 3 · « **Reply #7 on:** 25-August-11, 15:46:17 »

Not with 4 sticks.

jjrcrispim · « **Reply #8 on:** 25-August-11, 15:46:32 »

Quote from: Jack on 25-August-11, 15:43:22

What are you trying to say with this? What settings have you tested?

automatic in bios (OCII and lite)

jjrcrispim · « **Reply #9 on:** 25-August-11, 15:47:24 »

Quote from: Bas on 25-August-11, 15:46:17

Not with 4 sticks.

its an MSI problem. With gygabit works

jjrcrispim · « **Reply #10 on:** 25-August-11, 15:49:00 »

sorry my bad english

Jack · « **Reply #11 on:** 25-August-11, 15:50:10 »

What settings have you tested?

The question at the moment should not be whether or not "overclocking" will work (overclocking is never necessarely stable) but the question is whether or not you can get your system stable when you don't overclock the memory sub-system but operate it within AMD's specifications (DDR3-1066 / DDR3-1333).

jjrcrispim · « **Reply #12 on:** 25-August-11, 15:53:03 »

an example of one motherboard with socket am3+

"To support a DDR3 1866 MHz (and above) memory, you must install an AMD AM3+ CPU first."

Ex Forum User 3 · « **Reply #13 on:** 25-August-11, 15:56:08 »

Is this going anywhere?
We know the AM3+ CPU supports 1866.

As we know nothing of your system: >>Posting Guide<<

jjrcrispim · « **Reply #14 on:** 25-August-11, 17:32:44 »

Quote from: Bas on 25-August-11, 15:56:08

Is this going anywhere?
We know the AM3+ CPU supports 1866.

As we know nothing of your system: >>Posting Guide<<

my dear
I have 55 years of age and thirty years of experience in systems,
I wrote to this forum to see if they got some answers or technically proven techniques (ie scientifically)
I have nothing more to mention.
I've decided I'm going to switch boards. I have already tested one brand from another and everything is functional (overclocking, RAM, etc.).
By the way, the fact that working with the Ram 1333, does not require user to correct the situation. At the moment must be the system (motherboard) to do so.
But as I do not know anything about this, so we
One fact is that I had absolute confidence in products from MSI and I left to have.
Greetings and thanks for "help"

Ex Forum User 3 · « **Reply #15 on:** 25-August-11, 17:39:28 »

The problem is that we are unable to help as we do not understand you.
Nor do you read anything we give you.

BTW, I have 31 years of experience building and soldering computers

jjrcrispim · « **Reply #16 on:** 25-August-11, 17:44:40 »

Quote from: Bas on 25-August-11, 15:56:08

Is this going anywhere?

Yes it is
What I mean by, that is that, there is a particular manufacturer of motherboards (reputable), which states that by placing the lower memory 1800 via the system does not become unstable. This is because the system was not done "in haste" as the current MSI.
How is it possible, for example, the motherboard 990FXA-GD80 (very recent) have 3 bios updates (one beta that MSI sent me) and he can not solve "the problem" (which exists but MSI does not want to admit - hence these forums that serve to "entertain").
And it's true because I tested.
greetings

jjrcrispim · « **Reply #17 on:** 25-August-11, 17:54:11 »

Quote from: Bas on 25-August-11, 17:39:28

BTW, I have 31 years of experience building and soldering computers

apparently some were bad soldiers (eheheh) - I'm kidding, ok?

in earnest
There is a compatibility problem with the Gskill memory.
If you see the site of the boards, there are only memories 1333 compatible with this system (because the rest were recently deleted from the document - or were there when I bought it because I check always)

If I see other manufacturers for systems with the same chipset, this does not aontece.
After all where is the error?

Jack · « **Reply #18 on:** 25-August-11, 17:55:28 »

What CPU are you using in your systems?

And again, you still have not answered this question:

Quote

The question at the moment should not be whether or not "overclocking" will work (overclocking is never necessarely stable) but the question is whether or not you can get your system stable when you don't overclock the memory sub-system but operate it within AMD's specifications (DDR3-1066 / DDR3-1333).

So, again, do your stability problem disappear when you manually set the memory settings to these parameters:

Quote

a) DDR3-1333 [make sure the command rate is set to 2T] ... also, slightly increase the memory voltage to 1.6V

... or, if you still run into problems, try to set the memory frequency to

b) DDR3-1066

Consider these settings "test settings" to find out whether or not there is any difference in system behaviour.

jjrcrispim · « **Reply #19 on:** 25-August-11, 18:08:50 »

Quote from: Jack on 25-August-11, 17:55:28

So, again, do your stability problem disappear when you manually set the memory settings to these parameters:

No my friend
The problem persists with OCII and Lite

Note that I tried 8 different memory kits (1 kit = 2 X 4GB the same make / model, as mentioned) in 3 mothrboards with the same chipset (two GD65 and one GD80).
And the only kit that works with some stability is what I have on my computer, but sometimes it is unstable
On another computer with a GD65 works even with only 8 Gb But both does not allow OC
The retailer will test with memories the corsair but almost certainly is a problem with this series of boards.
My only regret is that MSI did not care to respond
greetings

PS.: The system is cooled with watercooling (Corsair)

jjrcrispim · « **Reply #20 on:** 25-August-11, 18:20:34 »

The system is (two systems):
Motherboard 990FXA-GD65
CPU AMD Phenom II X4 955
Graphics Geforce GTX 560 = MSI N560GTX Twin Frozr II/OC
RAM - 4 x 4 GB - Gskill F3-12800CL9D-8GBRL
CPU Cooling - Corsair Hydro H70 (and other sysem with H60)
HD - WD Caviar Black 1TB 64MB SATAIII (W1002FAEX-00Y9A0)

Jack · « **Reply #21 on:** 25-August-11, 18:21:04 »

Quote

The problem persists with OCII and Lite

What are you referring to when you say "OCII" and "Lite"? I am talking about the exact memory settings you have tested. You have not mentioned anything specific in this regard. Nor have you mentioned which CPU model you are using exactly. Also, we are talking about two different mainboard models, which each use different BIOS Releases. We do not know which BIOS/EUFI Version you are working with exactly on either board.

~~You have not provided any useful system information~~ or setting information regarding your memory configuration.

What do you want us to do? We are not MSI, we have no influence on BIOS/UEFI development. We can only suggest stuff and and wait for your feedback. Your feedback, however, is cryptic and hard to understand.

I simply do not believe, that you were unable to reach a stable system with 8 different memory kits on either of the two boards by testing DDR3-1066 and/or DDR3-1333 @1.6V with a command rate of 2T.

jjrcrispim · « **Reply #22 on:** 25-August-11, 18:48:11 »

What are you referring to when you say "OCII" and "Lite"? Bios / Overcloking / OC Genie II and OC Genie Lite
I am talking about the exact memory settings you have tested see the beginning of the post
The problem is that I can not give you an immediate test for the system appears to be stable. Running the memory test windows with the other kits, windos returns memory problems. With this kit does not. But for example, with some games they no longer work. Note that I have another system (intel) proceeds exactly the same with the same programs to work. With Oracle VM VirtualBox it stopped working. With the outlook, he said in error. Apparently when the system asks for specific memory feature off programs.
A situation that I find strange is that the latency of the memory is 9-9-9-24 and 9-9-9-28 in the bios shows the system.
Nor have you mentioned which CPU model you are using exactly see the answer provided
We do not know which BIOS/EUFI Version E7640MS V19.0 06/08/2011
I simply do not believe, that you were unable to reach a stable system with 8 different memory kits I do not want to believe to. But the reality is it. In many years is the first time that happens to me.
Anyway thanks.
If the support of MSI did not respond until tomorrow, I'll swap the boards by the other party.
Thank you for your effort and patience
greetings

Jack · « **Reply #23 on:** 25-August-11, 18:54:58 »

Quote

I simply do not believe, that you were unable to reach a stable system with 8 different memory kits I do not want to believe. But the reality is. In many years is the first time that happens to me.

Again, you are being unspecific! I said:

Quote

I simply do not believe, that you were unable to reach a stable system with 8 different memory kits on either of the two boards by testing DDR3-1066 and/or DDR3-1333 @1.6V with a command rate of 2T.

The second part was the important part. And again, you have mentioned nothing about precises memory frequency settings (DDR3-1333 / 2T / 1.6V).

Quote

What are you referring to when you say "OCII" and "Lite"? Bios / Overcloking / OC Genie II and OC Genie Lite

I was never talking about any of these things. I was talking about very specific memory settings. You have not specifically commented on those at all.

Quote

We do not know which BIOS/EUFI Version E7640MS V19.0 06/08/2011

That is for the 990FXA-GD65 board. You can find a newer UEFI Version here to try:

http://forum-en.msi.com/index.php?topic=151619.0

jjrcrispim · « **Reply #24 on:** 25-August-11, 20:44:46 »

my friend
Apparently the BIOS update solved the problem. The machine works with Overclocking and is stable (stress test with aida 64).
The only detail is that shows the memory latencies to 9-9-9-28 when it should show 9-9-9-24. If you would like some additional information to test this said, please

Are you aware of any version of bios for the 990FXA-D80?
The MSI version that was sent July is the 11.3b. Do you have anything more current?

Thanks for your help.
greetings

jjrcrispim · « **Reply #25 on:** 25-August-11, 20:56:09 »

I'm terribly sorry but I've been talking about when I have the motherboard GD80 but I really have two GD65 (have not read the above carefully)
Sorry but I'm already a bit tired.
Excuse my incompetence
thanks

Ex Forum User 3 · « **Reply #26 on:** 25-August-11, 22:01:05 »

Please, before you post and ask the obvious, look around first.

Jack is posting all sorts of BIOS'ses that are beta: http://forum-en.msi.com/index.php?board=45.0

You could have found that yourself too.
If there is somebody aware about new BIOS and fixes then it's Jack or Svet.

jjrcrispim · « **Reply #27 on:** 25-August-11, 22:22:24 »

tank you bas
best regards

Jack · « **Reply #28 on:** 26-August-11, 09:41:55 »

Quote

my friend
Apparently the BIOS update solved the problem. The machine works with Overclocking and is stable (stress test with aida 64).

Quote

I'm terribly sorry but I've been talking about when I have the motherboard GD80 but I really have two GD65 (have not read the above carefully)

So, there is no GD80 involved at all?

jjrcrispim · « **Reply #29 on:** 26-August-11, 12:47:43 »

Tanks Jack for your pacience

I have´t now the gd80 with me.
I make download of bios beta and send to my friend
I will give you notices abote that

Best Regards

Jack · « **Reply #30 on:** 26-August-11, 12:49:58 »

Please note that the E7640AMS.Jxx releases are for the 990FXA-GD65 only. The 990FXA-GD80 uses E7640AMS.Bxx releases.

jjrcrispim · « **Reply #31 on:** 26-August-11, 12:56:50 »

I no Jack
MSI sem to me a new bios
Do you want that?

jjrcrispim · « **Reply #32 on:** 26-August-11, 13:04:29 »

MSI send to me bios E7640AMS.T05
There is the mensage:

"Dear José Crispim,

Thank you for contacting MSI Technical Support.

We modified a test bios for fixing memory compatibility with G.Skill Ripjaws F3-12800CL9D-8GBRL, would you please download "E7640AMS.T05" from our ftp here and flash it for your motherboard to check again. If it could fix your issue, please let us know. Thanks and sorry for any inconvenience caused.

Best regards,
MSI Technical Support Team"

Is it newer than the one you sent me?

Jack · « **Reply #33 on:** 26-August-11, 13:05:40 »

Quote

"Dear José Crispim,

Thank you for contacting MSI Technical Support.

We modified a test bios for fixing memory compatibility with G.Skill Ripjaws F3-12800CL9D-8GBRL, would you please download "E7640AMS.T05" from our ftp here and flash it for your motherboard to check again. If it could fix your issue, please let us know. Thanks and sorry for any inconvenience caused.

Best regards,
MSI Technical Support Team"

Did they tell you which board model this release is for? 990FXA-GD80 or 990FXA-GD65?

Do not flash that UEFI Release untill we know for sure which board model it is for!

jjrcrispim · « **Reply #34 on:** 26-August-11, 13:22:59 »

I asked MSI for support for the GD65. I put all the references that the form asked me

I've been seeing in the text document that came with the bios that MSI sent me. The updates are the same as the version of bios that you sent me. That is, the file name is different but the bios is the same (apparently)
To test, I will flash again. If there are problems I'll revert to previous
I will say to you how it went
thanks

jjrcrispim · « **Reply #35 on:** 26-August-11, 13:55:49 »

Your doubt is justified.
I note that the file extension of the bios that MSI sent me is. T05 and the extension of the original bios and the bios that you sent me is. Jx
The system does not recognize the file. Tx, but recognizes them. JX
I'll report the problem to MSI.

Jack · « **Reply #36 on:** 26-August-11, 13:56:42 »

Quote

I asked MSI for support for the GD65.

No, you didn't. You mentioned GD65 and GD80 in the problem description, just as you did here:

Quote

990FXA-GD80 and 990FXA-GD65 RAM problems

Quote

1 - 990FXA-GD65 - S/N 601-740-070B1106379588
2 - 990FXA-GD80 - S/N 601-740-080B1106380663
3 - I have yet another FXA990-GD65 which is mounted on the computer of a friend

Quote

3 - The retailer replaced the board by 990FXA-GD80.

Those are two different mainboards with two different BIOS-types:

990FXA-GD80 ---> E7640AMS.Bxx releases
990FXA-GD65 ---> E7640AMS.Jxx releases

Quote

We modified a test bios for fixing memory compatibility with G.Skill Ripjaws F3-12800CL9D-8GBRL, would you please download "E7640AMS.T05" from our ftp here and flash it for your motherboard to check again.

What you got is a test BIOS and it is unclear which of the two board models it is for.

Quote

Your doubt is justified.

I know!

jjrcrispim · « **Reply #37 on:** 26-August-11, 14:06:07 »

You are the greatest
ehehe
Since I reported the situation to the MSI.
It appears that you have to teach them to work

In Portugal is 13 H. Now I go lunch

jjrcrispim · « **Reply #38 on:** 26-August-11, 15:04:03 »

Two questions I have:
1 - the difference between unganged and ganged? Which work?
2 - Spread Spectrum on or off?
thanks

Jack · « **Reply #39 on:** 26-August-11, 15:20:31 »

jjrcrispim, Svet has checked the "E7640AMS.T05" release. It is a test version for the 990FXA-GD80 and not for the 990FXA-GD65 mainboard. Do not use it on the 990FXA-GD65, it may cause serious problems.

Fredrik · « **Reply #40 on:** 26-August-11, 15:56:04 »

I thought the thread was too long to get involved in, but I only had to read the first post

:

I also have 6 kits of RAM GSkil Ripjaws F3-12800CL9D-8GBRL

That is a sure way to create problems, especially on an AMD system. I very very much doubt you will feel you have a stable system until you replaced those.

jjrcrispim · « **Reply #41 on:** 26-August-11, 19:13:41 »

Thank you my friend
Anyway it was not possible in flashing GD65
But it is possible to flash the GD80 with the extension. Tx?
The GD80 also makes me like
thanks

Jack · « **Reply #42 on:** 26-August-11, 19:18:02 »

Quote

Anyway it was not possible in flashing GD65

Again, the E7640AMS.T05 release is not for the 990FXA-GD65!

You can try flashing it to the 990FXA-GD80, but not with the BIOS-integrated M-Flash feature but by >>using the MSI HQ Forum USB flasher<<.

jjrcrispim · « **Reply #43 on:** 26-August-11, 19:19:10 »

Quote from: Fredrik on 26-August-11, 15:56:04

I thought the thread was too long to get involved in, but I only had to read the first post :

I also have 6 kits of RAM GSkil Ripjaws F3-12800CL9D-8GBRL

That is a sure way to create problems, especially on an AMD system. I very very much doubt you will feel you have a stable system until you replaced those.

believes that the system was stable after flah the bios posted.
When installing a processor AM3 + does not know. We'll see
thanks
greetings

jjrcrispim · « **Reply #44 on:** 26-August-11, 19:25:29 »

Quote from: Jack on 26-August-11, 19:18:02

Again, the E7640AMS.T05 release is not for the 990FXA-GD65!

You can try flashing it to the 990FXA-GD80, but not with the BIOS-integrated M-Flash feature but by >>using the MSI HQ Forum USB flasher<<.

already understood (not flash gd65 with that bios) but thank your alerts.
What is annoying is the MSI send me a bios that insistise me if I ruin the system.
Let's wait and see what comes next.

will flash in the GD80 as soon as possible
thanks

jjrcrispim · « **Reply #45 on:** 29-August-11, 14:39:37 »

Hi Jack
MSI sent me the following response:
"Yes, E7640AMS.T05 is a test version, would you please check it on your 990FXA-GD80 (PCB ver:2.2). But E7640AMS.T05 is not for your 990FXA-GD65 (PCB ver:3.0)

How to flash the bios under DOS mode, please refer to the below.

1. make a bootable usb flash drive.
2. copy the bios file E7640AMS.T05" and flash utility AFUDE234.EXE into this bootable usb flash drive.
(you may download AFUDE234.EXE from the link here.)
3. set this usb flash drive as 1st boot device.
4. enter DOS mode, type AFUDE234 E7640AMS.T05 the press Enter to start flashing bios.
5. be sure to enter bios setup, press "F6" to load optimized defaults after you finish bios update.

How to make a booting disk:
1.Download the tools named “USBbootTool.rar” from link here.
2.Extract it in your computer ,you would obtain two files named “SP27213” and “DOS system files”.Then setup the “SP27213” step by step.When you finish that, a new program “HP USB Disk Storage Format Tool” is crested.
3.Keep your flash disk connecting to your PC,after your computer identify it ,you should run “HP USB Disk Storage Format Tool”,pitch on “quick format” and “crest a DOS startup disk”,moreover in latter you would indicate the path of “DOS system files” in step 1 .
4.After you complete these operation, your flash disk is successfully made to a booting disk.
Thanks!
Posted: Aug 29, 2011 by MSI"

Thank you for your support, because if it were not so, I would flash the wrong bios GD65
Thank you for your patience and availability
best regards
José Crispim
Portugal

Jack · « **Reply #46 on:** 29-August-11, 14:41:54 »

Good. Have you already tested the BIOS?

You can also >>Use the MSI HQ Forum USB flasher<<, Method II for flashing it.

jjrcrispim · « **Reply #47 on:** 29-August-11, 14:52:03 »

No my friend
I returned it to the retailer . This is because I prefer the GD65 as it is more appropriate for me
But I sent to the retailer all that MSI sent me and when he test I'll tell you how it went
greetings

Prodif · « **Reply #48 on:** 29-August-11, 16:16:59 »

Jack Tell why much pcb are called 7640 ? As though there are not enough digits ... It imports confusion to versions of firmware for users. E7640AMS.B41 It is intended for 990FXA-GD80 pcb ver.2.2 ?

Jack · « **Reply #49 on:** 29-August-11, 16:27:07 »

Quote

Tell why much pcb are called 7640 ?

I don't know. However, you always need to the model number and PCB Version to match in order to know which UEFI/BIOS Version shall be used.

Quote

It imports confusion to versions of firmware for users.

I know, but it is not that complicated.

Quote

E7640AMS.B41 It is intended for 990FXA-GD80 pcb ver.2.2 ?

Yes, definately. E7640AMS.Bxx releases are for the 990FXA-GD80 [MS-7640 PCB 2.2] mainboard. The E7640AMS.T05 version mentioned above was an exception, because it is an "out-of-the-ordinary" test version.

News:

Author Topic: 990FXA-GD80 and 990FXA-GD65 RAM problems (Read 6864 times)