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[fpgahardwareengineer]

Hi,

I hope someone with MSI is reading this.

I have installed Ubuntu 10.04.3 LTS to my PC.
While the computer comes out of suspend mode sometimes, it does crash about 50% of the time.
I want this issue resolved.
Please fix this problem.
I must note that I did not observe any issues with standby mode when it was tested with Windows XP.
I upgraded the BIOS from V7.12 022411 to V7.13B4 061411, but I didn't not see a noticeable improvement in the stability of the ACPI S3 state wake up.

System Configuration:
 
- Ubuntu 32-bit 10.04.3 LTS or Ubuntu 64-bit 10.04.3 LTS
- MSI G41M-P33
  * BIOS Version 7.13B4 061411
  * ACPI State: S3 state
- Intel Celeron E3300
- Crucial Technology (Micron Technology module) 2GB X 2 DDR3 SDRAM
- ZOTAC GeForce 8400GS 256MB (w/NVIDIA binary device driver, not the open source version)
  * (Important) NVIDIA closed source graphics device driver that comes with Ubuntu 10.04.3 LTS
- Hitachi 1TB SATA hard drive HDS721010CLA332 (Ubuntu 64-bit 10.04.3 LTS)
- Maxtor 120GB PATA hard drive (Ubuntu 32-bit 10.04.3 LTS)
- LITE-ON COMBO LTC-48161H PATA DVD-ROM drive
- Dell USB keyboard
- Logitech USB mouse
- Coolmax V-500 500W ATX power supply
 
Applied all the patches and updates from Ubuntu.
I observed the EXACT same issue with Ubuntu 32-bit 10.04.3 LTS or Ubuntu 64-bit 10.04.3 LTS
Disabling onboard Ethernet or audio didn't make a difference.
Using PS/2 keyboard and mouse instead of the USB counterpart didn't make a difference.
I suspect something is wrong with ACPI BIOS.
Please fix this problem so that I can run Ubuntu on G41M-P33 mainboard.

Regards,

fpgahardwareengineer

[Jack]

This is a user-to-user forum, not MSI Technical Support. We have no direct influence on BIOS Development in Taiwan.  Please contact MSI Technical Support to report any BIOS related issues:

http://support.msi.com/

-----------------

I observed the EXACT same issue with Ubuntu 32-bit 10.04.3 LTS or Ubuntu 64-bit 10.04.3 LTS

Have you tried the latest Ubuntu version as well?

Since everything works fine in Windows, what makes you so sure that this is actually a mainboard or BIOS problem:

http://www.thinkwiki.org/wiki/Problems_with_ACPI_suspend-to-ram
http://gqshen.com/archives/442

Tons of reports & fixes for Standby->Resume issues with Linux out there on the net...

-----------------

As a side note:  One thread is enough.  I removed the other/identical topic you opened from the forum.

[fpgahardwareengineer]

Have you tried the latest Ubuntu version as well?

Ubuntu 10.04.3 is on long term support so I choose to use this version.
I only plan to use this version, hence, it is important for standby to work properly.

Since everything works fine in Windows, what makes you so sure that this is actually a mainboard or BIOS problem:

I have attached the two hard drives to other MSI mainboards (NF980-G65, 785G-E53) without changing any of the settings within the hard drive, and they won't crash during resume from standby (ACPI S3).
Therefore, I have to conclude that something is wrong with the G41M-P33.
All of them have PCIe-based NVIDIA graphics card in a PCIe X16 slot.

Regards,

fpgahardwareengineer

[Jack]

Ubuntu 10.04.3 is on long term support so I choose to use this version.
I only plan to use this version, hence, it is important for standby to work properly.

That is not the point.  You tested Windows, it works.  In the same testing frame-of-mind, you may as well have a look at the latest Ubuntu version, not in order to use it permanently, but in order to see how it behaves regarding the resume problem.

I have attached the two hard drives to other MSI mainboards (NF980-G65, 785G-E53) without changing any of the settings within the hard drive, and they won't crash during resume from standby (ACPI S3).Therefore, I have to conclude that something is wrong with the G41M-P33.

You observation may be orrect, but not necessarely your conclusion.  The G41M-P33 has a completely different chipset, hence it requires other driver models to function with the hardware.  A test on another board with the same chipset components would yield an actually plausible conclusion.

And as I also said:

http://www.thinkwiki.org/wiki/Problems_with_ACPI_suspend-to-ram
http://gqshen.com/archives/442

Tons of reports & fixes for Standby->Resume issues with Linux out there on the net...

.
..
...

http://askubuntu.com/questions/76118/resume-from-suspend-stopped-working-after-10-04-3
http://askubuntu.com/questions/24048/suspend-fails-reboot-on-resume-and-no-hibernate-option

[fpgahardwareengineer]

That is not the point.  You tested Windows, it works.  In the same testing frame-of-mind, you may as well have a look at the latest Ubuntu version, not in order to use it permanently, but in order to see how it behaves regarding the resume problem.

I will have to find another spare hard drive to install another version of Ubuntu.
I rather not do this, but I will do so if I have to.

You observation may be orrect, but not necessarely your conclusion.  The G41M-P33 has a completely different chipset, hence it requires other driver models to function with the hardware.  A test on another board with the same chipset components would yield an actually plausible conclusion.

Realistically, I don't have unlimited money to go buy another Intel G41 chipset-based mainboard just for this test.
The closest hardware I have actually done test with this hard drive is Dell Inspiron 530 (Dell OEM/Foxconn G33M02 mainboard, Intel G33 chipset + ICH9) with NVIDIA GeForce 7300 graphics card.
That computer had no issues with ACPI S3 resume.
Intel 3 series and 4 series chipsets are very similar.
Hence, I suspect a bug in MSI G41M-P33 ACPI BIOS.
I hope you don't keep dismissing my analysis. (I have already done testing on 4 to 5 different mainboard so I believe I know what I am doing.)
I have one more MSI mainboard (MSI K9N6PGM2-V2 mainboard), and this one doesn't have issues with ACPI S3, either.
Only MSI G41M-P33 crashes when resuming.

Regards,

fpgahardwareengineer

[Ex Forum User 3]

Simple solution, contact MSI and ask them to fix it: >>How to contact MSI.<<

[fpgahardwareengineer]

Simple solution, contact MSI and ask them to fix it: >>How to contact MSI.<<

Thanks Bas.
I have been asking MSI to fix this issue since December 2011.
Back in December 2011, they told me that they will forward this issue to their engineers.
When I contacted them recently since they seem to have made no progress, they now tell me that they don't support Linux (They claim to support only Windows platform.).
This is despite the fact that I have done fair amount of testing on my part so that they can easily reproduce the problem.
I get the same response from their US technical support and Taiwan HQ.
I recently changed the graphics card from ZOTAC GeForce 8400GS 256MB to EVGA GeForce 8400GS 1GB, but the same result (Crashes 50% of the time when resuming from ACPI S3 state.).

Regards,

fpgahardwareengineer

[Ex Forum User 3]

You never said if a later version of Linux did work.

And yes, we know, MSI doesn't support Linux actively.
Such support typical comes from Chipmakers and not motherboard manufacturers (yes all of them).

It looks to me they where unable to verify or test your issue.

Update: I tested S3 state on my 890GXM-G65 and it doesn't work well either, Xubuntu (11.10) desktop background is gone and radio-tray stops working.