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Author Topic: Please read - Forum posting guidelines  (Read 8739 times)
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Maesus
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Posts: 11,328

in Penang, Malaysia


« on: 07 August 03, 16:21:41 »

This is the guidelines on how to post your issue in the forum to allow other users and the mods to help you promptly. Below are the three items you should practise when posting any new topic if you have an issue that needs others to help to solve.

1. start with a good TOPIC

Please include the product name, model SKUs in the topic, and follow by a short summary of your problem, which other users can straight-away have the overall idea of the issue you're having. Here are some examples:

Good examples:
"875P Neo-FIS2R unable to detect LAN"
"865PE Neo2-LS hang at POST, D-LED - RGRG"


bad examples:
"875P problem"
"865 temperature"
"failed to boot"
"my board died"


2. give full description of your system configuration

This is very important so we can have the overall picture of your system. The fundamental details should include
-CPU speed, FSB speed and OC speed which you always run if you OC, also include whether HT is enabled or not.
-RAM, the timing and the OC timing which you always run,
-exact motherboard model,
-display card, if u OC include the info as well
-PSU, power supply unit, brand and model, even better to include the exact wattage of all +3.3V, +5V and 12V rails
-HDDs, CDROMs and which ports you plug them in
-other PCI cards and which slots you plug them in
-other peripherals like USB, 1394 devices which you plug them in and create the issue
-BIOS settings which you changed from the default values, such as enable/disable some built-in devices, ACPI, etc
-OS, with service pack

Good example:
P4 2.40C @ FSB 275 = 3.3GHz, HT enabled
Samsung DDR400 2-2-2-5 @ 400:333
865PE Neo2-FIS2R
MSI FX5900-TD128 no OC
Antec Truepower 500W
Western Digital Raptor 36GB x 2 @ SATA-1 and SATA-2, no RAID
BIOS - optimal settings + FSB275, enable USB, 1394 and ACPI.
WinXP + SP1 + all latest Windows Updates


Bad example:
P4 2.4Ghz, DDR400, 865PE, WinXP SP1.


3. Describe your problem and give steps how to reproduce it

Give a problem statement. This is very important too as we want to know your problem and how you manage to reproduce it. If the problem is not reproducable, then describe what you see with your problem, such as the error message, the STOP codes. Also describe what software/application you run with and it creates much frequent problem you faced. It doesn't have to be lengthy but the readers can understand your problem easily.

Good example:
875P Neo-FIS2R unable to detect LAN. BIOS has onboard LAN enabled. LAN cable has plugged in and the LEDs are blinking. Boot to WinXP, device manager shows yellow bang with "Ethernet Driver". Have tried install with Intel Gigabit LAN drivers from MSI CD, and also downloaded from MSI website (driver version x.xx.xxx) and Intel website (version x.xx.xxx), but still could not get the driver installed. The LAN cable has been tested on other system and it works. I've tried to plug in a PCI LAN card and it works. I disable the LAN in the BIOS and WinXP does not detect it anymore. I've tried clean up the HDD and reinstall the OS but still the same issue. Please help!


bad example:
My LAN does not work no matter what I have tried! Please help!


Of course, if you don't have any problem or issue, but would like to ask some informative question, or have some interesting topic to share with, again, write a good topic and describe it thoroughly in more details. This would help.

Other guidelines are:

1. Try not to hijack other people's topic
2. Don't start the same topic all over again if someone has already started one and the follow-up thread is still very short
3. If you have the same or similar problem with existing topic, again, reply with your own sets of system configs and problem description.
4. Give everyone the time for reply. You may not always get the right answer to solve your problem, please be patient. If it's serious, the mods will escalate to MSI and again, be patient to wait for their replies.
5. Forum rules are still to be followed. Read more here
Logged

Please read the ==>MOAN Guide<==
Maesus

My PC:
Now using : IBM Thinkpad T60p

Core 2 Duo recipe
E6600 2.66Ghz with GB Rocket Cooler Pro : MSI 975X Platinum PUE BIOS 7.6 : DDR2-667 2x1GB + DDR2-800 2x1GB : MSI 8800 Ultra : 80GB WD Caviar SE : Maxtor 250GB SATA : LiteOn LH-20A1S DVD writer + Samsung SH-W162C DVD writer : MSI Theater 550 Pro : LOGITECH Z-680 : DELL E228WFP 22" LCD : PowerLogic 500W PSU with +12V1&+12V2 @ 32A total
bejon2000
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Posts: 1,585


Sweden


« Reply #1 on: 12 October 03, 13:09:59 »

Maesus,
I also think that we should inspire people to a better % of feed-back of the problems that have been logged / started the original thread.
A lot of threads just end out in a lot of tip, but unfortunatley a lot of pelople donīt
give any feed-back if the problem were solved or not.
If we all in the forum could give more feed-back it would give more experience and help to everyone.
Logged

SYSTEM 1:
MSI K8N Neo2 P - EasyBios 1C3
Opteron 146 @ 10x280 (3xHT) - 2800mhz (1.44v)
Zalman 7000alcu cpu cooler
4 x 512MB A-DATA Vitesta PC4000 (233mhz 2T 2,75v)
HIS X850XT 256MB
Seagate 7200.8 250GB SATA
WD 160GB pata
NEC 3500 DVD
Tagan 580w (12v= 2 x 20a or 1 x 35a)
WinXP SP2

NON MSI systems;
ASUS A8N-E NF4 - Opteron 146 @2.8ghz
DFI LP NF4 - AMD64 X2 3800+@2,7ghz
AsRock 939 Dual Sata - AMD64 3700+@2,7ghz
Aopen AX4SPE MaxII - P4 NW 3.0 @3.6ghz
RAGUSMI
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Posts: 10


« Reply #2 on: 18 December 03, 12:49:51 »

Maesus your comment about topics hit the nail right on the head. However you received a smashed thumb by assuming I can even turn my system on to find configuration information. Hardware information is easy enough. I am fairly new at working on my system. I do have "some" formal electronics training though and a little knowledge can be dangerous thing. What I am really curious about is why can't mobos be repaired and when thet quit working. I want to know what failed. Mine started fine and worked with no problems but the next time I went to start it nothing happened. Now being new to this site and this being my first post I don't step on any toes or get someone upset because I jumped their thread. So i'm not listing my system information that I do know. I'll just say that I prefer a real on/off switch and my 845 G MAX mobo won't start my system any more.  BTW at the trade school I went to in the mid 80s I was the only person there who could use the circuit schematics for the oscilloscopes to repair them, including the instructors. This is a nice site but I don't know if I will stick with MSI mobos I sure see alot of posts on other sites from people who are having problems with them. As for why they are having problems is anyones guess. Mine was at default settings but ambient temperatures had been very warm here during this past summer.
 Tongue
Logged

RAGUSMI Cool  
Windows XP Home SP1
Microsoft Office Pro 97'
SYSTEM:
MSI 845G MAX
(2)DDR266 512MB
Intel P4 2.004Ghz
Maxtor 60 GHD Ultra ATA/133 7200 RPM
Samsung DVD/CD-R/RW SW-248B
NVidia GeForce4 T14200 with AGP8X
Broadxent V.92 Modem
MAG Innovision 17" monitor
MGE-PS 360w
APC SurgeArrest
HEALTH STATUS:
CPU..................57C/134F
System Temp....42C/107F
CPUFanSpeed...2343 RPM
SysFanSpeed... 2410 RPM
V core..........1.472V
3.3V/23A......3.168V
+5.0V/31A....5.003V
+12.0V/17A..11.741V
-12.V/.8A....-12.153V
-5.0V/.3A....-5.378V
Battery........3.120V
+5VSB/2A....4.896V
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