How to contact MSI Support directly

While this forum is a User-to-User community support forum, where fellow users can attempt to assist you with your queries, there may be occasions that you will be required to contact MSI Support directly for assistance. This post provides you with guidance to ask your question at the correct place.

Global Technical Support

MSI's Online Customer Service System (OCSS), previously found at http://support.msi.com or http://ocss.msi.com is now closed.

For new support queries, log in to your MSI Member Area account (or register if you haven't already), at http://register.msi.com

Once registered and logged-in, you can contact MSI Support by clicking on the 'My Questions' link in the left-hand menu, and then clicking the 'Ask A Question' button to start a new request.



USA / Canada Technical Support

For technical support for products purchased in USA / Canada, please see links on this page:
http://us.msi.com/service/SupportIndex/

To request an RMA for faulty / defective products, or to track a current RMA request, please go to:
http://us.msi.com/service/ServiceIndex/


UK and Europe Notebooks & Systems Technical Support

To request RMA for faulty / defective notebook or All-In-One system products, please go to:
http://jkarma.msi.com.tw/Customer_Service/


Global Notebook & Systems Warranty Service

To find your nearest MSI Service Centre, please go to:
http://www.msi.com/service/warranty-nb/



Contact your nearest MSI office

To find contact details for your local MSI office, please see:
http://www.msi.com/about/contact-us/

Contact your local MSI Partner reseller or distributor

To find contact details for your local MSI Partner reseller / retailer / distributor, please see:
http://www.msi.com/service/wheretobuy/