MSI TV Tuners | MSI HQ User-to-User FAQ

"I've lost my CDs and MSIPVS needs a serial number to install!"
MSI in their wisdom printed the serial key for MSIPVS on the actual CD. This serial key is the same printed on EVERY CD. Which kind of defeats the object in my humble opinion. Anyways, the answer can be found in this post: MSIPVS requires serial number!

"When installing MSIPVS, the program hangs then shows a message saying "remote procedure call failed" "
If you are a Mega user, you have installed Windows onto a partition other than C:. You will need to reinstall Windows, making sure you disable USB controller in BIOS, so that the card readers do not take up C: and D: drives. Upon first restart (after Windows has created partition), you may re-enter BIOS and enable USB controller before Windows continues installing itself.

"MSIPVS installs, but when I start the application I get an error message "WinDVR has caused a problem and needs to shutdown" "
hpkuo credits this to sizzle in his hints and tips thread, but I'll elaborate a little. The problem is caused by QuickTime codecs installed by Nero 6.3.1.15. It is unclear whether later versions of Nero were fixed, but earlier versions should be okay. "A "quick fix" is to rename the files "NeQTADec.ax" and "NeQTVDec.ax" in "C:\Program Files\Common Files\Ahead\DSFilter\"."
Another alternative suggestion is to uninstall the codecs from the registry. I found this solution in another forum for another TV card with same problem:
Go to Start > Run (or press Windows key + R) and enter:

regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTADec.ax"
regsvr32 /u "C:\Program Files\Common Files\Ahead\DSFilter\NeQTVDec.ax"

The only consequence seems to be that Nero Vision can’t decode Apple Quick time format after this (something I can live with)

If you do require QuickTime codecs to be installed, there is the Quicktime alternative available from here: http://www.free-codecs.com/download/QuickTime_Alternative.htm . Or you could just use an earlier version of Nero.

PS if you are using a non-english setup of Windows, then the above paths will relate to how windows translates on your PC - ie subsitute Program Files etc for your local translation smile

"I have connected the external audio lead to the Line-In (blue) jack on my mobo, and set it correctly in MSIPVS, but I hear no TV sound"
If your mobo supports 5.1 speakers but only has three jacks on rear, the Line-in and Mic jacks have been configured to act as Rear Speaker and Center/Sub outputs. If you have only two speakers, they should be connected to the green Front Speaker jack. You will need to go into your audio hardware's configuration panel / Windows Audio Device Properties to correctly configure the rear jacks.
The other alternative is to use the internal audio connector - simply use a CD-audio lead to connect it to the AUX or CD internal connector on your mobo or soundcard. CD audio leads (the analog grey lead from your CD drive to the soundcard / mobo CD audio connector) are redundant now, as Windows now uses digital audio extraction through IDE channel. Make sure you set the audio signal correctly in MSIPVS to match this.

"When I start up Windows I can hear a hissing like "static" / the radio is playing"
One issue that was fixed in the latest Drivers; if that still doesn't work then the Radio volume is not muted at Windows startup. I'll let hschroed take over here:
"Both MSI Radio and MSI PVS, unmute the TV card at program start, and mute the TV card at SUCCESSFUL program exit (remember we are not talking about the soundcard mixer state here). What this means is as long as a single program start and a single SUCCESSFUL program exit takes place, the TV card tuner will be muted, regardless of what the soundcard mixer audio source states are. If the PC is rebooted (without a PC power-off), for whatever reason, while the MSI Radio or MSI PVS program is executing (a successful exit has not been performed), the TV card will remain in an unmuted state until the next startup and successful exit of either of the two programs.

The TV card mute/unmute status is carried over a reboot without PC power off. What this means is that after a PC power on, once the TV card has been properly muted by a start and successful exit of the MSI program, the TV card mute/unmute status should be in proper synchronization with the applications (regardless of the soundcard mixer status), as long as the PC is not powered off. (Romulus mentions computer coming out of standby. I did not test that scenario but I would expect that if going into standby means power is stopped to TV card, the effect would be similar to a PC power off)."

"My regular TV receives all 5 channels (even Channel Five!), but when I connect aerial to TV@nywhere I only get 3"
Common to all TV tuner hardware (not just MSI's!) is the need for a good strong signal. A moderate signal might appear okay on a regular domestic TV, but might not be strong enough for the TV tuner hardware. Consider investing in a good signal booster, or getting your aerial changed.
Consequently, I have also learned today that TOO strong a signal is bad for TV tuner cards, as soon as I know more I'll let you know...

"I have connected my VCR to the CATV connector, but it does not appear when autoscanning."
"I cannot receive any channels when I connect my Sky box to the RF (CATV) connector."
Thanks to a wonderful technology called "Macrovision" protection, many VCRs and satellite/cable boxes won't work in this way by connecting them using their RF output. Anyone who gets a result is very lucky. There's always the Composite and S-Video In connectors to try. But either way, the TV@nywhere card won't scan all their channels, you'll still have to change them manually.

"Windows XP Media Center says that my "tuner hardware is malfunctioning or not installed" but I have installed the latest TV@nywhere drivers from MSI"
Neither the Vox or the TV@nywhere cards are compatible with MCE2005. MCE2005 requires an analogue TV card capable of hardware MPEG2 encoding, or a software DVB-T (digital) card that already receives an MPEG2 video stream over-the-air.
You can however still use the Vox or the TV@nywhere using the MSIPVS software outside of the MCE2005 application.

"MSIPVS keeps defaulting my location back to Afghanistan, even though I set it to US / UK/ Sweden / Latvia / Kazahkstan"
You will need to reinstall the drivers and software due to a glitch. Uninstall MSIPVS and the tuner drivers (with its PVSSetup.exe setup program) then restart your PC, and ignore the Found New Hardware wizard. Install the tuner drivers with the PVSSetup.exe program, then restart your PC. Then install MSIPVS, restart your PC and you're good to go again!

"Where can I find these "Unofficial New Drivers" that people keep referring to here?"
The "Unofficial New (BETA) Drivers" became obsolete when MSI officially released them. You can find them on the Product Support page for this card, as they are now the latest drivers. MSI TV@nywhere Master product page