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Author Topic: MSI GTX 1080Ti Lightning Z , Mystic Lights issue  (Read 4179 times)

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flobelix

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« Reply #100 on: 01-September-17, 18:38:48 »

Add another lightning owner to this list ;-((
Getting platform not supported for mystic lights, only my glodlike mobo is detected in the gaming app, and no luck with the second bios.

Sigh... It is not possible to use LN2 vbios and the fancy apps. It is like complaining about missing car stereo in a racing car. All works with normal vbios if you need it.
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baylenmcadoo

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« Reply #101 on: 03-September-17, 15:07:12 »

Hey guys,
So I have a gaming pro carbon x99 and recently picked up the Lightning Z. I downloaded the mystic light application listed on this forum DL link and I'm having issues with the application. All I can get the application to do for colors is Red (shown in the picture) and I can't get to and sub menus what so ever. Any help would be greatly appreciated. I'm running the latest version on windows 10
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pierre.loneux

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« Reply #102 on: 03-September-17, 15:31:34 »

Hey guys, So I have a gaming pro carbon x99 and recently picked up the Lightning Z. I downloaded the mystic light application listed on this forum DL link and I'm having issues with the application. All I can get the application to do for colors is Red (shown in the picture) and I can't get to and sub menus what so ever. Any help would be greatly appreciated. I'm running the latest version on windows 10

I advise you use the new version of Gaming App and Mystic Light which have been fixed. If you want to change the LED colors, just double click on the GPU in Mystic Light, then click on SETTING in Device Setting.
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baylenmcadoo

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« Reply #103 on: 03-September-17, 15:38:08 »

I'm using 2.0.0.13 and 6.2.0.29
If these are not the correct version to use could you please pros link to the most current working version.. Thabks :)
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pierre.loneux

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« Reply #104 on: 03-September-17, 15:39:57 »

I'm using 2.0.0.13 and 6.2.0.29 If these are not the correct version to use could you please pros link to the most current working version.. Thabks :)

Sure, you can download the new versions here :

https://www.msi.com/Graphics-card/support/GeForce-GTX-1080-Ti-LIGHTNING-Z.html#down-utility
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baylenmcadoo

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« Reply #105 on: 03-September-17, 17:15:04 »

So I was able to get in and adjust the colors in the app, but they will not apply to the card. The card will not change from the color red. Even in red, none of the effects work and the only tab works is the LED on off tab.
Also, prior to this card I had a 1080 gaming z (red /black) with the red LEDs.. just wanted to mention since it might have some sort of relevance
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lhuggins1989

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« Reply #106 on: 04-September-17, 08:17:17 »

Sigh... It is not possible to use LN2 vbios and the fancy apps. It is like complaining about missing car stereo in a racing car. All works with normal vbios if you need it.


That is a horrible analogy. Its more like... you buy a car with a sports mode, and when you use it, nothing else bloody works.

This is a $1,500 card that literally says, on 4 different parts of the box "Built to be perfect" and you are here making excuses for this mess. This is the only card out of the 3 i know that come with a dual BIOS that has so many issues to the point that the company is flat out refusing to support it.

EVGA FTW3 - All Features work in DUAL BIOS - $1,1999
GIGABYTE XTREME - All Features work in DUAL BIOS - $1,199
MSI - Tries to troubleshoot issues - Fails - "Sorry but this is intended". Of course it's not intended, that's ignorant. There is no where on the box, in the manual, on the product pages that states "If you purchase this, beware, nothing will work on BIOS 2, even though its the only way to get some of these cards stable passed 2,000Mhz". $,1,499-1,549

If it was flat out "not supported" You would not have gone through the steps of getting the HWID's from us. Only after the "fix" failed was this claim made that it no longer supports the 2nd BIOS.
Please point out the part that it says none of the features are supported.
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patrickandgwen

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« Reply #107 on: 04-September-17, 10:21:30 »

Hi -

Adding another user to the thread.  I've searched far and wide for related topics.

1080 Ti Lightning X
Asus Maximus IX Hero
Win 10 1703 - 15063.540 - English US Display and Default Languages (HK SAR as Region if that is relevant)
Asus Aura Installed
Mystic Light - 2.0.0.16

Issue w/ a bit of back story - Hope it helps to trouble shoot.  I originally thought this might be an Aura / Mystic Light conflict.  Note: I am not a software or hardware person, so forgive the simplicity.

Fresh Build -
First Boot - Was interested / surprised that both the Mobo and the Card seemed to have the same rainbow effect.  (Not sure if this is a default setting or not)
Did the normal hardware tweaks and essential software.
Installed Aura - Changed mobo color to Red (manually picked color) - Mobo reacts normally
Installed ML
Launched ML and immediately on launch the card switched from the rainbow to red.  I actually thought it might be syncing with the mobo.  Reading other posts it seems this might be a coincidence.  
Cannot change to anything other than red.
ML will turn all LEDs (on card only) on and off and does seem to potentially try to post to the board (it flashes when I hit apply, but stays red.)

Any help is appreciated, and happy to provide more info if needed.
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baylenmcadoo

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« Reply #108 on: 04-September-17, 15:21:04 »

Hi -

Adding another user to the thread.  I've searched far and wide for related topics.

1080 Ti Lightning X
Asus Maximus IX Hero
Win 10 1703 - 15063.540 - English US Display and Default Languages (HK SAR as Region if that is relevant)
Asus Aura Installed
Mystic Light - 2.0.0.16

Issue w/ a bit of back story - Hope it helps to trouble shoot.  I originally thought this might be an Aura / Mystic Light conflict.  Note: I am not a software or hardware person, so forgive the simplicity.

Fresh Build -
First Boot - Was interested / surprised that both the Mobo and the Card seemed to have the same rainbow effect.  (Not sure if this is a default setting or not)
Did the normal hardware tweaks and essential software.
Installed Aura - Changed mobo color to Red (manually picked color) - Mobo reacts normally
Installed ML
Launched ML and immediately on launch the card switched from the rainbow to red.  I actually thought it might be syncing with the mobo.  Reading other posts it seems this might be a coincidence. 
Cannot change to anything other than red.
ML will turn all LEDs (on card only) on and off and does seem to potentially try to post to the board (it flashes when I hit apply, but stays red.)

Any help is appreciated, and happy to provide more info if needed.

I'm having the SAME exact issues... as stated in my previous post
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flobelix

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« Reply #109 on: 04-September-17, 17:47:34 »

I'm having the SAME exact issues... as stated in my previous post

Then stick to it. This is only about The Lightning card. You also have the board and a general Mystic Light problem unrelated to what is discussed here.

Hi -

Adding another user to the thread.  I've searched far and wide for related topics.

1080 Ti Lightning X
Asus Maximus IX Hero
Win 10 1703 - 15063.540 - English US Display and Default Languages (HK SAR as Region if that is relevant)
Asus Aura Installed
Mystic Light - 2.0.0.16



Installed Aura - Changed mobo color to Red (manually picked color) - Mobo reacts normally
Installed ML

That is an issue between the two control softwares. Looks like Aura and Mystic Light don't get along together. Contact MSI and ASUS about it. >>How to contact MSI.<<

That is a horrible analogy. Its more like... you buy a car with a sports mode, and when you use it, nothing else bloody works.

This is a $1,500 card that literally says, on 4 different parts of the box "Built to be perfect" and you are here making excuses for this mess. This is the only card out of the 3 i know that come with a dual BIOS that has so many issues to the point that the company is flat out refusing to support it.

EVGA FTW3 - All Features work in DUAL BIOS - $1,1999
GIGABYTE XTREME - All Features work in DUAL BIOS - $1,199
MSI - Tries to troubleshoot issues - Fails - "Sorry but this is intended". Of course it's not intended, that's ignorant. There is no where on the box, in the manual, on the product pages that states "If you purchase this, beware, nothing will work on BIOS 2, even though its the only way to get some of these cards stable passed 2,000Mhz". $,1,499-1,549

If it was flat out "not supported" You would not have gone through the steps of getting the HWID's from us. Only after the "fix" failed was this claim made that it no longer supports the 2nd BIOS.
Please point out the part that it says none of the features are supported.

It is enough. The card has no backup dual vbios but an LN2 mode vbios. It is meant for LN2 not fancy light effects. Obviously you don't need LN2 or havy any use for the vbios being unlocked. Sell the card or return it if you don't like it but stop trying to vent your frustration here. You had enough of that.
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baylenmcadoo

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« Reply #110 on: 04-September-17, 18:04:29 »

I was just trying to get information/solutions to the fact that my Lightning Z will only display red. I mentioned the post prior because it is the exact issue. Mystic light does not apply any changes (color effects etc etc ) to the card and defaults to red.

I was not  venting complaints, as you said, if you don't like the card return it. I was simply trying to make the forum aware of an issue and possibly find a fix.
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flobelix

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« Reply #111 on: 04-September-17, 18:12:37 »

I was not  venting complaints, as you said, if you don't like the card return it. I was simply trying to make the forum aware of an issue and possibly find a fix.

That was pointed at lhuggins1989. I even quoted him...

I was just trying to get information/solutions to the fact that my Lightning Z will only display red. I mentioned the post prior because it is the exact issue. Mystic light does not apply any changes (color effects etc etc ) to the card and defaults to red.

Yes, but you have an own thread about it and it seems that your board is affected too, isn't it?
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baylenmcadoo

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« Reply #112 on: 04-September-17, 18:21:38 »

Sorry for the confusion...
No, my board (x99 gaming pro carbon) led lighting  s fine. I control that with the MSI  gaming app with 0 issues..  Mystic light and applying its charges (and lightning z defaulting to Red) to the lightning z is where the issue is.

There isn't even an option to control my board LEDs in mystic light
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flobelix

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« Reply #113 on: 04-September-17, 18:24:56 »

Are you using Gaming APP and Mystic Light at the same time? If so uninstall Gaming APP and retry with ML alone.
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baylenmcadoo

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« Reply #114 on: 04-September-17, 18:40:50 »

Uninstalled both apps, ran cccleaner on the registry, reboot, reinstalled mystic light 2.0.0.16 and still the same issue

Just FYI , my MOBO LED control does not show up in mystic light , but as I said before, worked fine with the gaming app
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flobelix

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« Reply #115 on: 04-September-17, 18:51:04 »

and you are using normal vbios?
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baylenmcadoo

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« Reply #116 on: 04-September-17, 19:02:34 »

Yes, it is set to "original"
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flobelix

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« Reply #117 on: 04-September-17, 19:15:11 »

Your board is X99A Gaming Pro Carbon right?
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baylenmcadoo

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« Reply #118 on: 04-September-17, 19:20:35 »

Yes
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flobelix

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« Reply #119 on: 04-September-17, 19:33:26 »

:think: It supports Mystic Light too. Something is really not right software wise and it is not only related to the Lightning. Did you set the system up like that or did you add the Lightning later?
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baylenmcadoo

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« Reply #120 on: 04-September-17, 19:44:30 »

Originally I had a 1080 Gaming x installed , but once the lightning became available I switched it for the lightning
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flobelix

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« Reply #121 on: 04-September-17, 19:46:52 »

:think: Might be the previous gaming app settings troubles it. Hard to tell as it would take a clean install. Did ML ever work with the board?
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baylenmcadoo

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« Reply #122 on: 04-September-17, 19:54:16 »

But I have also had two clean installs of Windows since the Lightning has been in the rig, so I wouldn't think the previous card would be affecting it... but who know , stranger things have happened

No ML hadn't recognized the board at anytime

I'm having the SAME exact issues... as stated in my previous post
But this leads me to think that it's not just my board/software
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flobelix

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« Reply #123 on: 04-September-17, 20:07:10 »

No ML hadn't recognized the board at anytime
But this leads me to think that it's not just my board/software

It has nothing to do with the card then at least.

What Windows version are you using? Also what build is it (enter winver in cmd)
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MSI X299 Gaming 7 ACK (MS-7A90) Bios 1.5 
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baylenmcadoo

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« Reply #124 on: 04-September-17, 20:21:11 »

Windows 10 pro
Version 1703
Build 15063.540
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flobelix

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« Reply #125 on: 05-September-17, 17:50:46 »

Ok, thanks. Wills see what MSI says.
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« Reply #126 on: 06-September-17, 10:16:25 »

@baylenmcadoo
Could you post the Mystic light logfile as moderator suggest?
And could try the latest Mystic light ver.2.0.0.20?
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flobelix

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« Reply #127 on: 07-September-17, 16:15:52 »

@baylenmcadoo:

Mysic Light ver. 2 like used for the Lightning Z does not apply to the X99 boards but only latest X299, X399 and upcoming Z370 boards. So Gaming App should be used for board LEDs.

For the issue with ML and the Lightning card itself MSI really needs the lofile (C:\Program Files (x86)\MSI\MysticLight\Log\MysticLight.txt) like user skywalker_yd also suggested if new ML version does not help.
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baylenmcadoo

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« Reply #128 on: 14-September-17, 15:54:50 »

Just wanted to let you guys know, ML ver .20 fixed the issues fro me. One quick question, is there a way to make ML update when a new version is released?? I dont ever see it in Live update or in the app itself. Thanks again
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flobelix

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« Reply #129 on: 14-September-17, 15:59:42 »

:pompom: Thanks for reporting back

No, you will have to check here or on the product site for updates.
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« Reply #130 on: 05-October-17, 07:48:38 »

Hi

I found this topic via google search. Unfortunately, I also have problem with Mystic Light. 

Right now, I'm using Asus maximus VIII Ranger as motherboard, 1080 ti lightning z as graphic card. I am running Windows 10 v1703 (15063.540) and have latest Mystic Light which is version 2.0.0.20.
My problem is a little bit strange. I can control only the first chunk of LED in front and I have absolutely no control on other chunks (front and back). In other words, ML can only control the most left part of front LEDs. Other LEDs which are rest of the front LEDs and back LEDs can not be controlled via ML. Sometimes they are on with constant white color when I turn on the PC and sometimes they are completely off.
I've tried ML from DVD but luck either.
Odd thing is when I select the graphic card icon from Sync Devices and then click on Setting in Device Setting. nothing happens. I assume a new windows must be opened right? But nothing in my case.

I also provided mystic light log files in the attachment below.
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darkhawk

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« Reply #131 on: 05-October-17, 10:48:46 »

That really sounds more like a hardware problem than a software problem. I would contact MSI directly about it. See : >>How to contact MSI.<<

Most likely the connections for the other LED's is messed up.
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ehsan_tag_man

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« Reply #132 on: 05-October-17, 12:19:52 »

That really sounds more like a hardware problem than a software problem. I would contact MSI directly about it. See : >>How to contact MSI.<<

Most likely the connections for the other LED's is messed up.

Buit the first time that I installed the card everything was ok. All LEDs was functioning properly
Then I turned of the PC, went to sleep and next morning this issue happened. How a hardware problem can occur during 8-9 hours. I even didn't move or touch the case
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flobelix

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« Reply #133 on: 05-October-17, 15:26:21 »

LEDs can die, connections can die, soldering can break. It can happen from one moment to another. As darkhawk said, a control issue would affect the entire LED and not a part of it. It is very most likely a defect.
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ehsan_tag_man

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« Reply #134 on: 05-October-17, 16:42:09 »

LEDs can die, connections can die, soldering can break. It can happen from one moment to another. As darkhawk said, a control issue would affect the entire LED and not a part of it. It is very most likely a defect.

But I don't think that's the case. I thinks it's a bug with the software or graphic card bios. Let me clarify:

1. When I click on Setting in Devise Settings nothing happens. Isn't supposed to open a new windows or something?
2. As I said before, Other LEDs sometimes are completely off and sometimes are on with constant white color. This time, I turned on the PC to record a short video and surprise...they were on but not with white color, this time they had their own unique color. So they are not die, If they were off all the time we could say that they burned or died or something but when they are on, why Mystic Light can't control them? The lights on the Graphic Card can randomly turn on or turn off.

I have included two short videos which I recorded. These 2 things are clearly shown in this video. in the first LEDs are on but Mystic Light can't control them and in 2nd LEDs are off after a restart.
I'm so frustrated because I really really like this card and I really like the RGBs too. I don't want to give them back :cry: I'm sure it's software bug

Also there's little extra information which may be irrelevant: although I have installed Mystic Light but the auto-installer from DVD always says mystic light is not installed. (some kind of bug with windows registry maybe?)
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acther

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« Reply #135 on: 12-October-17, 09:02:26 »

But I don't think that's the case. I thinks it's a bug with the software or graphic card bios. Let me clarify:

1. When I click on Setting in Devise Settings nothing happens. Isn't supposed to open a new windows or something?
2. As I said before, Other LEDs sometimes are completely off and sometimes are on with constant white color. This time, I turned on the PC to record a short video and surprise...they were on but not with white color, this time they had their own unique color. So they are not die, If they were off all the time we could say that they burned or died or something but when they are on, why Mystic Light can't control them? The lights on the Graphic Card can randomly turn on or turn off.

I have included two short videos which I recorded. These 2 things are clearly shown in this video. in the first LEDs are on but Mystic Light can't control them and in 2nd LEDs are off after a restart.
I'm so frustrated because I really really like this card and I really like the RGBs too. I don't want to give them back :cry: I'm sure it's software bug

Also there's little extra information which may be irrelevant: although I have installed Mystic Light but the auto-installer from DVD always says mystic light is not installed. (some kind of bug with windows registry maybe?)


Im having exactly the same issue as u. exact same!
Still headache here what to do
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flobelix

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« Reply #136 on: 12-October-17, 14:49:31 »

You have what issue? What specs? What Mystic LIght version? >>Posting Guide<<
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« Reply #137 on: 12-October-17, 20:36:55 »

You have what issue? What specs? What Mystic LIght version? >>Posting Guide<<
Like what? you mean only one part of LEDs can be controlled?
If so, you should know that I sent back mine with lots of money loss because MSI doesn't really have any genuine warranty service in my location. I thinks you should send back yours too

It's shame that MSI's 1080 ti flagships which only 3000 of them were produced (if I'm not wrong) have these many bad and malfunctioning units (god knows how many else are out there that don't have access to this forum)
Sorry @flobelix but somehow I really regret choosing Lighting over Aorus or even Stirx :cry:
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ehsan_tag_man

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« Reply #138 on: 12-October-17, 20:41:05 »

Sorry I wanted to quote "acther"
P.S.: Why posts can't be edited?
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darkhawk

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« Reply #139 on: 13-October-17, 00:47:03 »

Like what? you mean only one part of LEDs can be controlled?

Did you bother clicking his link in his post? That link explains the information that we would like to see, because it helps us to provide better, quicker support instead of having to ask 1000 questions trying to get information from you.
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ehsan_tag_man

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« Reply #140 on: 13-October-17, 05:57:38 »

Did you bother clicking his link in his post? That link explains the information that we would like to see, because it helps us to provide better, quicker support instead of having to ask 1000 questions trying to get information from you.

I don't know if you wanted to quote me or "acther" but anyway.
Actually I didn't click on it because I already sent back my Lighting Z so there's no point of that anymore. Plus, you and "darkhawk" already answered me that it's a hardware problem not a software one. I don't know how accurate is that plus I tried everything software-wise but no luck so I sent back mine. 
But maybe you can help "
acther". He says his problem is like mine So I'm interested to see what's gonna happen to his problem at the end.
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flobelix

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« Reply #141 on: 13-October-17, 13:34:19 »

Sorry @flobelix but somehow I really regret choosing Lighting over Aorus or even Stirx :cry:

No problem, understand that you are frustrated.

Darkhawk indeed mixed up you and acther so of course pointing to posting guide wasn't meant for you. Yes, it was a hardware issue in your case. It is the only hardware issue I'm aware of though so can't understand that you are talking of many bad ones.
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« Reply #142 on: 14-October-17, 06:32:03 »

Just want to chime in and say that I'm also having the Mystic Light issue. Both cards stay red. Version 2.0.0.24.

The version before that was working 'n' no issues at all.

For the LN2 Bios, pretty disappointed with MSI after reading this thread.  I'll end of selling asap hopefully when Volta gaming cards come out. 

I have 2x 1080ti Lighting X
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« Reply #143 on: 14-October-17, 12:02:25 »

Just want to chime in and say that I'm also having the Mystic Light issue. Both cards stay red. Version 2.0.0.24.

The version before that was working 'n' no issues at all.

For the LN2 Bios, pretty disappointed with MSI after reading this thread.  I'll end of selling asap hopefully when Volta gaming cards come out.

I have 2x 1080ti Lighting X

Can you upload a short video of it? Like I did a few post upper
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« Reply #144 on: 15-October-17, 23:19:12 »

Can you upload a short video of it? Like I did a few post upper

https://photos.app.goo.gl/N6pPsbvjNABtuizd2

Crap quality, I recorded the video in 4k...  Anyways as you can see when I try to change the lighting theme, my motherboard lights flicker.. The version before this one was working just fine, I only updated 
because, live update and MSI APP Manager were raping me with notifications. 
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« Reply #145 on: Yesterday at 12:17:43 »

https://photos.app.goo.gl/N6pPsbvjNABtuizd2 -

Crap quality, I recorded the video in 4k...  Anyways as you can see when I try to change the lighting theme, my motherboard lights flicker.. The version before this one was working just fine, I only updated
because, live update and MSI APP Manager were raping me with notifications.
Thanks for the video
Actually I thinks your problem is more or less software-wise and not a big deal. As you said, you encounter this problem after updating your Mystic Light and before that everything was working fine. Plus, unlike my graphic card, all of LEDs in your Lighting are functioning the same (which is staying red the whole time) whereas in my case, just one LED was functioning properly and other was misbehaving.
two questions...Did you update graphic card's bios as well? And have you tried to install the previous versions of Mystic Light?
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« Reply #146 on: Today at 02:42:43 »

Thanks for the video
Actually I thinks your problem is more or less software-wise and not a big deal. As you said, you encounter this problem after updating your Mystic Light and before that everything was working fine. Plus, unlike my graphic card, all of LEDs in your Lighting are functioning the same (which is staying red the whole time) whereas in my case, just one LED was functioning properly and other was misbehaving.
two questions...Did you update graphic card's bios as well? And have you tried to install the previous versions of Mystic Light?


Yeah It's the software all right, I knew what the problem is. Just mentioning it so others don't feel alone. On the other hand, where can I find the official updatable bios for the video card. I just want to know more info and differences.  I rather just flip the ln2 switch instead.  Thanks!
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CPU :                  Intel i9 7900x 
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« Reply #147 on: Today at 10:04:15 »

Yeah It's the software all right, I knew what the problem is. Just mentioning it so others don't feel alone. On the other hand, where can I find the official updatable bios for the video card. I just want to know more info and differences.  I rather just flip the ln2 switch instead.  Thanks!

I think the only way is via Live Update program. Unfortunately there isn't any place or a specific support page for manually downloading different bioses or see the their changelogs which is pity.
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