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 1 
 on: Today at 21:19:15 
Started by emersonyang - Last post by kwd1176
Due to the following (the reply posted below)- My next Motherboard purchase will be ASUS.  You make it ridiculously hard to redeem anything.
It is like you would rather we not.
I do not have the tech. to take a picture of my Serial Number or UPC.
Most companies just assume we really did buy it if we can upload an invoice. I provided you with a serial # and you could have cross-checked with the vendor you sold that to - if you really wanted to.

You are loosing - more goodwill than I am gaining a game.
Enough said

Kevin Davis

[font=微軟正黑體, Arial, Helvetica, sans-serif]Dear Customer,[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]We regret to inform that your request has been denied.[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]Please go to product page and re-upload your purchase proof and promotion page re-redeem again. Thank you.[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]https://register.msi.com/promotion/redeem/mb_2018_oct_acod_nalaamd[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]Reason:[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]Please provide the invoice with your product name and image of product SN, thanks.[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]Sincerely,[/font][/size]
[font=微軟正黑體, Arial, Helvetica, sans-serif]MSI customer service[/font][/size]

 2 
 on: Today at 21:18:09 
Started by flobelix - Last post by flobelix
This topic has been moved to Graphics Cards.

https://forum-en.msi.com/index.php?topic=312706.0

 3 
 on: Today at 21:17:50 
Started by mscott3k - Last post by mscott3k
Been having this problem since I bought the card. Mystic light works fine with my MPG z390 Gaming Pro Carbon board and my Corsair fans, but will not control the LEDs on my Duke. See that the card is there, but when I tell it to change it does nothing. 

Mystic Light: 3.0.0.37 (Have tried all the way back to 3.0.0.32)
Nvidia Driver: 417.35 (Have tried the last few driver releases)
Windows 10 Pro v1809 build 17763.194

I have looked though the Mystic Light logs it doesn't report any errors, detects my card properly (which I expected, since it is reporting correctly in the app). 

Any ideas here? Looking around on these forums, I am not the only one who is having RGB control issues with Mystic Light.

 4 
 on: Today at 21:12:53 
Started by john.corbin121 - Last post by john.corbin121
II have a GL62M 7REX, GTX=-1050Ti.  I swapped the factory M.2 SSD for a NVMe and ever since the laptop does not come out of sleep mode. 
I can hit the power button to put the laptop to sleep , the light on the power button change to orange.
When I hit the power button  to bring out of sleep it flashes blue, the keyboard lights up but screen never comes back on.
I thought maybe it was a video driver issue? Have uninstalled and reinstalled the intel and Nvidio driver to no avail. 

Any ideas on how to fix/ troubleshoot?

 5 
 on: Today at 21:11:28 
Started by xyz - Last post by xyz
hey there, thanks a lot. it helped.

I got the Icy Box today and connected as previously planned:

CONNECTIONS:
1/2. two USB 2.0 cables into those two 9-pin ports (A & B)
      (one of those USB 2.0 cables by the way is a twin cable)
   3. the BLUE USB 3.0 cable (also twin) into the RED JUSB4 (19-pin).
      (couldn't test it with JUSB3 because the current front connector is too tight and fixed there, was too scared to force it)
   4. eSATA cable to the SATA port F (hope it's OK. can't test it as I do not have any SATA device)
   5. molex, yes found the connectors :)

RESULT:
all the cards and the USB 2.0 ports are working.
the super charger port (1st left, green) working as a 'normal' charger only, not super charger, because it is not connected to any RED port !

the real problem is the USB 3.0 is not working, not as a Super Charger either !
I rechecked, double checked ... and I see the RED JUSB4 actually has 18-pins all together !!!
I don't know why and how ... it probably happened in the process of connecting the BLUE plug, I suppose ! :-(
Is that why there*s no connection to the USB 3.0 ? obviously ! I should've known that the pins plugs are so delicate stuff !

Will my warranty should cover this damage problem ?!
If yes, how will it work it out?
It's a brand new PC.

I'll appreciate your reply.
Thank you.

 6 
 on: Today at 21:09:50 
Started by tewzr - Last post by flobelix
:hat tip:

 7 
 on: Today at 21:08:48 
Started by tewzr - Last post by tewzr
If the card works no need to flash. Usually an ME8 bios update is required just to make the card work on a 6 series mainboard. in some rare cases it works with an older bios too. You have such a case. Nothing better is to be expected from a flash. The opposite could be true as an ME8 bios on a 6 series mainboard can limit oc abilities with a Sandy Bridge cpu.

Glad to hear, thanks a lot for the info. Saved me a ton of trouble!

 8 
 on: Today at 21:08:25 
Started by Cepheus74 - Last post by flobelix
Would me not plugging in the cpu_pwr2 connector cause my CPU not to get enough power during game play or prime95 testing.

Yes, the days when a second cpu ATX 12v power connector was only needed for extreme oc are long over. The connector is not optional especially not with an 8-core cpu. It might work fine with a quad core or low clockewd six-core but in your case both cpu_pwr connectors need to be used.

 9 
 on: Today at 21:07:27 
Started by avivmeidan - Last post by avivmeidan
Hi, I would like to get some help from the experts here.

In device manager I can see an exclamation mark on: System Firmware 1.0.8.
So I've updated to latest bios from MSI website and now I get this error in the device properties: (You can also see image 1)

"
This device cannot start. (Code 10)

Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of.
"

Of course windows update or the regular driver update searching thing could not fix this. Saying I already have the latest version.

For system information please look at attachment number 2, System information.

Also, if I enter to this system firmware device properties, under manufacturer it's says Dell. But I don't remember having something connected to Dell in my pc.
I think that's what causing my monitor not to turn on together with pc. But that's for another thread.

I hoped you guys could help.
Thank you very much

 10 
 on: Today at 21:03:01 
Started by kitmonster - Last post by flobelix
Well, mixing memory is a bad idea and that is what you are doing. The same model of value ram doesn't make separately bought sticks work together. They might even use various chipsand be totally different. 

Try any stick alone in any of the memory slots if one slot doesn't work alone with any of the ram sticks report back.

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