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Author Topic: GE70 2PE Apache Pro hangs on BIOS MSI logo, F2, F3 & BIOS DEL Key not working  (Read 281 times)

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daren.r.allenTopic starter

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Good morning/afternoon/evening!

I've searched the forum/ MSI FAQ(http://www.msi.com/faq/notebook)/ “Stickies”. but havent found an answer to my query.
 
Previously I'd had the problem described in FAQ No. 02407 - System hangs on MSI logo and power off during the booting process ( Prepared by MSI NB FAE TeamRevision: 1.3Date: 2016 / 10 / 06).

 
However I'd discovered myself how to do part A: How to access F3 Recovery menu,

but was unaware of part B. Turn off the fast startup.



Since I found FAQ No. 02407 while trying to resolve *this* newest issue, it doesn't really apply.

Does anyone know if there is a solution to this? Is there a similar FAQ out there that deals with this latest problem?


Thanks for any advice/experience, gratefully received!

D
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Konstantin

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« Reply #1 on: 21-April-17, 10:07:38 »

Could you boot to OS now?



If yes, update IRST driver for your system.
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daren.r.allenTopic starter

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« Reply #2 on: 21-April-17, 11:16:40 »

Hi Konstantin

Thanks for your reply! Unfortunately I can't boot  to the OS, the laptop just hangs on the MSI logo and is non-responsive.

Regards
D
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Konstantin

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« Reply #3 on: 24-April-17, 11:52:21 »

Do [Reset] and check the problem again.
 
How to do the [EC Reset]?
1. Remove the AC adapter and insert the straighten paper clip to [Reset hole] which is located at the left/right side of notebook or the back cover.

2. Wait 10 seconds and connect the AC adapter. Then, you could power on the laptop again.
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daren.r.allenTopic starter

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« Reply #4 on: 24-April-17, 12:08:31 »

Thanks, i will try that this evening. 
D
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daren.r.allenTopic starter

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« Reply #5 on: 28-April-17, 16:15:38 »

Hi All

@Konstantin, I tried the EC reset* - it didn't work.
*(https://forum-en.msi.com/faq/article/how-to-reset-the-ec-embedded-controller)

Note - Sorry! Re. your directions (How to do the [EC Reset]?) I couldn't see the reset hole - but will check again!!

... Following some research, I've made made some additional observations ...

Although the first thing the BIOS does is to check the CMOS Setup for settings
the first thing one would see is the POST processing.

Therefore, from what i deduce, the issue seems to be in POST, as:

- The first thing I see is the Motherboard logo

- the Motherboard logo seems to indicate BIOS in quiet mode - I just see a logo screen rather than POST any info.

- POST normally starts with a series of tests of the motherboard hardware
 - The Power button indicator turns from blue when the notebook power is turned on - (the Intel Intergrated) UMA GPU mode is selected -
to amber - the optionally supported discrete GPU mode is now selected ie the NVIDIA card.
 - does motherboard logo display imply that Graphic card is ok?
 - does a non-responsive keyboard imply failure at this point?

- No POST Beep(s).

So it looks like I'm going to have to go in and test the individual accessible hardware components (notebook is outside of warranty).

Since a soft EC reset didnt work, it might require a hard reset of the cmos - anyone know where the EC battery is located on the ms-1759
motherboard?

In case the issue is the NVIDIA graphic card - does anyone know where that is located?

Many thanks!
« Last Edit: 28-April-17, 23:50:15 by daren.r.allen »
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