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Author Topic: GTX 970 gaming 4G shows blank screen after booting win 7 64  (Read 797 times)

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willzmailTopic starter

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Hi,

GTX 970 gaming 4G shows blank screen after booting Win 7 64 with newest NVIDIA driver 388.43.  It gets as far as showing the desktop icons and then goes blank.


Serial Number: 602-V316-130B1506027187
vbios shows NV316MH.186
Motherboarad Asus M4A87TD

Thanks.
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flobelix

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« Reply #1 on: 12-January-18, 20:55:42 »

This is an old used card. Did you buy it used already? Is it verified working in another pc?

Also add full specs: >>Posting Guide<<
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI Radeon RX Vega 64 WAVE 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

willzmailTopic starter

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« Reply #2 on: 12-January-18, 21:06:15 »

Serial Number: 602-V316-130B1506027187
vbios shows NV316MH.186
Motherboard Asus M4A87TD Bios version  $.1005
AMD Phenom II X3 2.8Ghz
Rosewill 550w  power supply 12V 41.25 Amp rating

I purchased the card as old stock but new and unused.  I am currently using the card with the Win 7 VGA driver with no issues.  Do you think the problem I am having is hardware and not software related?  Thanks.
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flobelix

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« Reply #3 on: 12-January-18, 23:56:02 »

What card did you have before?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI Radeon RX Vega 64 WAVE 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

willzmailTopic starter

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« Reply #4 on: 13-January-18, 00:01:28 »

Nvidia 8800GT.  I upgraded the power supply to support the GTX 970 install.  

I also tried installing the 970 on an XP system first, but the driver installer wouldn't recognize the card under XP
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flobelix

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« Reply #5 on: 13-January-18, 00:04:58 »

Remove all driver rests completely with DDU in safemode. After reboot retry with the latest driver.

You can also update vbios of the vga as there is a later version:  https://forum-en.msi.com/index.php?topic=296622.msg1671923#msg1671923
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI Radeon RX Vega 64 WAVE 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

willzmailTopic starter

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« Reply #6 on: 13-January-18, 03:54:30 »

Reinstalled driver after running DDU from safe mode.  Still getting blank screen upon reboot.

Flashed newest bios.  rebooted into blank screen again.    

Is it seeming more likely there is a hardware problem with the card?  Thanks.
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flobelix

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« Reply #7 on: 13-January-18, 10:24:57 »

Would be good to test it in another pc. If not best guess is that it is bad.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI Radeon RX Vega 64 WAVE 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

willzmailTopic starter

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« Reply #8 on: 15-January-18, 15:16:31 »

Tried installing in an XP 32 system and the driver install failed to recognize the card even after the bios upgrade.

Is there a non-windows utility to underclock the card for debugging?  I'd like to rule out a bad/marginal power supply.  Does it seem possible a startup power transient booting windows could cause the video output to shutdown?  Thanks.
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flobelix

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« Reply #9 on: 15-January-18, 17:21:41 »

Tried installing in an XP 32 system and the driver install failed to recognize the card even after the bios upgrade.

Then the card is surely bad.

Is there a non-windows utility to underclock the card for debugging?  I'd like to rule out a bad/marginal power supply.  Does it seem possible a startup power transient booting windows could cause the video output to shutdown?  Thanks.

No, underclocking also does not really lower power demand. Also you tried two pcs already. both have insufficient psus?
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI Radeon RX Vega 64 WAVE 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Corsair HX1200i • +12V: 100A • +3.3V: 30A • +5V: 30A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Edition

willzmailTopic starter

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« Reply #10 on: 15-January-18, 19:29:34 »

I only have one power supply with the needed connectors and used it in both PCs to run my test.

I noticed that the dvi video outputs shutdown as soon as the card fans started to spin up.  I don't have a displayport to DVI adapter to see if the card might be displaying on the displayport or not.

The 970 has been working fine with the VGA driver, but I'd like to get the 970 drivers installed if possible.  I was hoping there was a diagnostic utility that would give me more insight to what is wrong.
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todd-lucas

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« Reply #11 on: 15-January-18, 21:30:50 »

I have gotten this problem as well.  GTX 970 goes black when transitioning from boot to Windows 64.

system specs:

i5-3570K
ASUS Z77 Sabertooth
32 GB Kingston Hyper X DDR3 Ram
MSI GTX 970 Gaming 3.5G (Because let's be honest....it was never 4G)
EVGA SuperNOVA 1000 P2 PSU

On top of everything, this is the third card I have had in the 970 line.  First card I bought was brand new but was DOA.  Did an RMA, and MSI had the gall to send me a used one so I sent it back.  I was then sent ANOTHER used card (fan blade broken off of it), and when I tried to RMA that one, I was told I would not be given another RAM and that the card I got is all I will get.  Now I have a card I can't get to work and that I am quite frankly sick of.  Submitted another RMA and am now told that since the warranty is out (Nov 2017....convenient), that I won't get an RMA number at a time when GPU prices are absolutely OBSCENE!!

I hope you get your issue resolved, but MSI lost my business now.  Forever.
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