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Author Topic: Live Update issues? See here.  (Read 31518 times)

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NichromeTopic starter

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Hi all,

This sticky topic has been created so you can report any issues you have with MSI Live Update software.
So if you experience any issue related to this program, please post here instead of creating new thread. We will do our best to help you as long as it's not common problem with particular version of LU.

Please make sure to post Live Update version, error message and code, and also follow this >>Posting Guide<< so we and MSI know what systems/combos are affected by it.

Thanks  :hat tip:
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NichromeTopic starter

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« Reply #1 on: 15-June-15, 11:35:31 »

Current Live Update version: v 6.1.023
Download available >>HERE<<
OS support: Win10/Win 8.1/Win8/Win7 32&64 bit

Live Update 6 supports the following MSI product lines and items:
Motherboards: Drivers / BIOS / Utilities;
Graphics Cards: Drivers / BIOS

Do NOT use Live Update for AIO PC and Notebooks.
« Last Edit: 05-October-16, 05:47:17 by Nichrome »
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badash13

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« Reply #2 on: 17-June-15, 04:21:14 »

Trying to use Live Update v 6.0.020 to install new Bios v1.40 to 1.50.

I keep getting Download failed.
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NichromeTopic starter

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« Reply #3 on: 17-June-15, 09:49:07 »

You could try using MFlash.
>>Posting Guide<<
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insann

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« Reply #4 on: 23-June-15, 22:57:06 »

When I scan via LiveUpdate 6.0.021 it show me multiple drivers need to be updated.
After download them all I still has same notifications about these driver.

I did multiple download and multiple restart for my machine but it has same problem.

Board: MSI Z97 Gaming 7
BIOS: 1.A0
VGA:   MSI GTX 970 GAMING 4G
PSU:   EVGA SuperNOVA 850 G2 80 PLUS
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WD Black 1TB
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OS: Windows 8.1 64bit Professional


« Last Edit: 24-June-15, 06:28:09 by insann »
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m3ta

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« Reply #5 on: 24-June-15, 04:39:54 »

I can see another problem... Live Update is not able to read your graphiccard bios version.... i got the same problem with my Gaming 5 Board.
In my opinion, i think the root is the MB Bios !
« Last Edit: 24-June-15, 11:44:33 by a-brzozowski »
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snowsak

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« Reply #6 on: 04-July-15, 04:47:16 »

Got same problem too with Gaming 7  motherboard and gaming GTX 970 4G graphic card.Live Update refuses to find my vga bios.
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NichromeTopic starter

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« Reply #7 on: 06-July-15, 17:51:46 »

Got same problem too with Gaming 7  motherboard and gaming GTX 970 4G graphic card.Live Update refuses to find my vga bios.
Did you recently update through a vBIOS request on our forum? If yes, then it might be that this vBIOS is not in MSI's LiveUpdate database yet.
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snowsak

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« Reply #8 on: 06-July-15, 20:00:12 »

No i bought my graphic card recently and it was already updated with the most recent BIOS

Actually found whats causing it....

its the motherboard BIOS option "Windows 8/8.1/10 Feature" if you disable it live update can see your graphic card bios.
i tried it couple times and i can confim this.
screenshots attached


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NichromeTopic starter

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« Reply #9 on: 06-July-15, 20:04:35 »

No i bought my graphic card recently and it was already updated with the most recent BIOS

Actually found whats causing it....

its the motherboard BIOS option "Windows 8/8.1/10 Feature" if you disable it live update can see your graphic card bios.
i tried it couple times and i can confim this.
screenshots attached
Interesting. Thanks for that info!
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snowsak

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« Reply #10 on: 06-July-15, 20:19:10 »

You welcome sir anytime.
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YYZ342

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« Reply #11 on: 20-July-15, 23:42:49 »

I am using Live Update v6.0.0.24. App will not instal Intel ME driver 10.0.31.1000. It downloads the driver but will not install. Receive no error messages of any kind. Just nothing happens.
I thought I installed the driver manually successfully but Device Manager says I have version 10.0.30.1054. Live Update still says I am on 10.0.28.1000 version. History shows Incomplete. Seems for whatever reason driver version 10.0.31.1000 does not want to install. Any thoughts?

Screenshot attached.

Thnx.
Cheers
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NichromeTopic starter

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« Reply #12 on: 20-July-15, 23:45:34 »

I am using Live Update v6.0.0.24. App will not instal Intel ME driver 10.0.31.1000. It downloads the driver but will not install. Receive no error messages of any kind. Just nothing happens.
I thought I installed the driver manually successfully but Device Manager says I have version 10.0.30.1054. Live Update still says I am on 10.0.28.1000 version. History shows Incomplete. Seems for whatever reason driver version 10.0.31.1000 does not want to install. Any thoughts?
Hi

Try installing it manually:
http://download.msi.com/dvr_exe/intel_me_x99_mb.zip  (it's 31.1000 version)
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YYZ342

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« Reply #13 on: 21-July-15, 00:17:58 »

Thnx for quick reply.
I tried the file you suggested. No luck.  :bonk:

Device manager and history from Live Update attached.

Thnx.
Cheers
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JLio01

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« Reply #14 on: 21-July-15, 00:28:02 »

Check the ME driver and click total install.
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YYZ342

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« Reply #15 on: 21-July-15, 00:42:40 »

Thnx. Live Update installed the driver with confirmation pop up. Restarted PC. No joy. Screen shots attached with Live Update tab showing 10.0.28.100 as installed version, 10.0.31.100 as latest version. History tab shows version 10.0.31.100 Installed. Device manager however shows 10.0.30.1054 with date stamp 9/23/2014?


Cheers
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JLio01

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« Reply #16 on: 21-July-15, 00:55:24 »

10.0.30.1054 is the driver version, 10.0.31.100 is the package driver, I guess it's normal. (afaik, normally the package might also contain more than one driver.) Also you'll need to press scan again to check.
« Last Edit: 21-July-15, 07:58:44 by JLio01 »
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YYZ342

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« Reply #17 on: 21-July-15, 01:09:17 »

Ok, thnx.
Re-scan took a bit of time; showed no changes to the driver versions displayed in Live Update. Suppose it is a bug then?

Cheers
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JLio01

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« Reply #18 on: 21-July-15, 01:21:17 »

ja..if device manager shows right version then it should be fine. :)
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Quietman

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« Reply #19 on: 20-October-15, 08:41:06 »

Live Update appears to be downloading version 1.0.1.03 of Command Center but it installs version 1.0.1.02 instead. Also today the same with MSI Gaming APP. Current version 5.0.0.23 but installs 5.0.0.20.

Even the files it downloads have the correct version in the file name but when you run install and run them they are still the previous versions.

Running Live Update version 6.1.009.

UPDATE: After a bit of manual un-installing, deleting and re-installing MSI Gaming APP is up to date. Command Center will not update though. It even tells me a new version is available when I run it, updates, restarts and does the same thing again. I have to say no to updating to stop it.
« Last Edit: 20-October-15, 16:11:13 by Quietman »
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NichromeTopic starter

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« Reply #20 on: 20-October-15, 09:11:16 »

I think that LiveUpdate reads it as newer version which is correct, but the update is not yet available for download. Check again in 24-48h or try manually downloading the updates.
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Quietman

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« Reply #21 on: 20-October-15, 09:22:27 »

Downloading Command Center 1.0.1.03 directly from the MSI website seems to have worked, Thanks!
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tmursch

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« Reply #22 on: 20-October-15, 15:26:22 »

Quote


Running the Live Update and clicking Total Installer.  Get prompt to reboot:




Reboot and they show up again:




Manually running the exe to update:




So I manually uninstalled and reinstalled and still get the same thing.  Time to wait for the next driver update to fix it?
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NichromeTopic starter

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« Reply #23 on: 20-October-15, 16:50:08 »

Intel ME is not done by MSI. Go to Intel's website and find latest, compatible driver there.
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b.w.collinson

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« Reply #24 on: 20-October-15, 21:00:37 »

Hi
can anyone help ?
for some reason live update is telling me that i need to install the intel ME drivers befiore it allows me to update any drivers.
however when i try to install them the intel installer comes up saying the platform is not supported!
also when the live update runs it does not detect any ME drivers.

i have the MSI Z87-GD65 GAMING  with an i5-4670k

this is becoming frustrating can anyone give me some advice?

thanks
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JLio01

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« Reply #25 on: 21-October-15, 05:10:20 »

What ME driver version you tried?
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« Reply #26 on: 21-October-15, 08:50:54 »

I went through the forums and different sites. In most of them, there's a warning stating not to use Live Update for BIOS updates. However, on some newer topics there are posts, that is works. How to proceed?

Do I manually update the BIOS or can I use the Live Update, which from time to time seems to have a bad day? How is the warranty on that?

Thanks,
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NichromeTopic starter

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« Reply #27 on: 21-October-15, 10:39:39 »

It is not best to use LU for BIOS update. It is too buggy for this. If LiveUpdate bricks the motherboard, warranty is not void as it's MSI's tool. Use MFlash, that is my recommendation or forum flashing tool.
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tmursch

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« Reply #28 on: 21-October-15, 14:09:24 »

Quote
Intel ME is not done by MSI. Go to Intel's website and find latest, compatible driver there.
Tried that, doesn't work.

Here is why LiveUpdate fails:

Quote
So looked at the XML of the setup file - the problem is the driver version is actually 11.0.0.1160 and not 11.0.0.1168.  That's why mine won't update - it thinks it's already up to date.  Not sure if this is error on Intel or MSI's part.



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b.w.collinson

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« Reply #29 on: 21-October-15, 17:05:52 »

Hi

i am trying  ME_Consumer_Win8.1_10_11.0.0.1173 from the web page but have also tried the intel page but with the sam results.
worryinly live update does not pick up any drivers to change?

Help ?
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JLio01

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« Reply #30 on: 22-October-15, 00:37:17 »

Hi

i am trying  ME_Consumer_Win8.1_10_11.0.0.1173 from the web page but have also tried the intel page but with the sam results.
worryinly live update does not pick up any drivers to change?

Help ?

http://www.msi.com/product/motherboard/support/Z87-GD65-GAMING.html#down-driver&Win8.1 64
How about this one?
Did you install hotfix?
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b.w.collinson

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« Reply #31 on: 22-October-15, 17:19:13 »

Hi

when i try the link the only thing that shows is the usb 3 driver.
when i tried the hot fix it said it was already installed

Bc
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NichromeTopic starter

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« Reply #32 on: 22-October-15, 18:00:43 »

@ b.w.collinson

Open new thread and follow >>Posting Guide<<
Issue is clearly not with LiveUpdate but somewhere in drivers. We'll try to help you.
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snowsak

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« Reply #33 on: 24-October-15, 12:40:15 »

Hi

Just wanna report that on the latest version of live update MSI still havent fixed it to show the graphic card BIOS.
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« Reply #34 on: 04-January-16, 17:56:37 »

On windows 7 go to use live update it breaks about halfway through the update then doesnt want to load period.how do I fix this ?and when I go to find the answer nothing comes up....Im using a 970A SLI Krait edition.
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« Reply #35 on: 05-January-16, 00:21:37 »

@sohma2501
What Live Update version you're currently using? Did you update BIOS or drivers and where did it stop loading?
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« Reply #36 on: 13-January-16, 19:05:50 »

if i use latest bios update i can no longer use the bios page right just crashes if i use the really old bios its fine any help
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NichromeTopic starter

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« Reply #37 on: 13-January-16, 21:24:36 »

if i use latest bios update i can no longer use the bios page right just crashes if i use the really old bios its fine any help
With this amount information there is no solution. See >>Posting Guide<<
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kevin

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« Reply #38 on: 23-January-16, 19:00:13 »

Tried to download the latest Win 10 x64 version of Live Update (6.1.009), and Windows blocked it as being a virus.  See attached image.
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NichromeTopic starter

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« Reply #39 on: 23-January-16, 23:18:03 »

Ok, thanks.
What link (exactly) you tried to download it from? It is surely false alert of Antivirus but better get things checked :)
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gehirael

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« Reply #40 on: 24-January-16, 07:54:12 »

Windows Defender is currently flagging all downloads of LiveUpdate as containing Varpes.J!plock. From the support site link http://download.msi.com/uti_exe/LiveUpdate.zip to external download links such as http://www.softpedia.com/get/System/System-Miscellaneous/MSI-Live-Update.shtml#download . The fact that different source links with different file sizes return the same virus diagnosis makes me think it's a false positive, but I'm not particularly willing to take the chance and exclude it without further information. It seems worth looking into. Wouldn't be the first company to have download links altered.
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NichromeTopic starter

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« Reply #41 on: 24-January-16, 07:56:10 »

Will try to find out if it's something wrong with links/software or just false positives.
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NichromeTopic starter

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« Reply #42 on: 24-January-16, 14:30:17 »

Other Moderator tried with Symantec-nothing found. I tried with ESET-found nothing.
Both of you used Windows defender. Seems as false positive.

Though if you are worried about it, speak with microsoft and/or MSI: >>How to contact MSI.<<
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rjenkins

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« Reply #43 on: 01-February-16, 11:10:21 »

Used Live update to flash my BIOS and now my BIOS is corrupt and I cannot use my PC.
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NichromeTopic starter

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« Reply #44 on: 01-February-16, 11:14:54 »

Used Live update to flash my BIOS and now my BIOS is corrupt and I cannot use my PC.
Quite common issue. That's why forum users recommend Forum's flashing tool and MSI's MFlash (within BIOS).
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rjenkins

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« Reply #45 on: 01-February-16, 14:54:24 »

Can't get to the BIOS to do anything now. Trying to get a RMA.
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« Reply #46 on: 03-February-16, 02:34:28 »

Can't get to the BIOS to do anything now. Trying to get a RMA.

I have the same issue, corrupt BIOS after MSI live update.  Have you got any further in fixing yours?
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NichromeTopic starter

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« Reply #47 on: 03-February-16, 07:36:24 »

Place BIOS file (www.msi.com, download your CURRENT bios that was/is on before attempted to update) on FAT32 formatted USB stick. Disconnect all other drives (etc), clear CMOS ( >>Clear CMOS Guide<< ), plug that single stick on the back of motherboard and turn it on. If that doesn't help, speak with MSI: >>How to contact MSI.<<
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tf-spectre

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« Reply #48 on: 05-February-16, 14:53:56 »

I keep getting a SoundBlaster Cinema update that Live Update 6 says it needs to download. The trouble is that the driver is already installed after going roung the houses to get it on my system thanks to the support being somewhat unorthodox. Main reason I raise this is because, despite the version it recommends to me, which is already installed, being shown, whenever it downloads, Live Update essentially tells me that I am already running the newer or better driver and stops anyway. Yet it still insists on showing it in the Live Update list regardless, something's obviously broken, but I'm not quite sure what.
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« Reply #49 on: 05-February-16, 14:55:24 »

Hi

I'd suggest you contact MSI about this: >>How to contact MSI.<<
It's not really an issue in my opinion, but surely annoying thing to see update to be exactly same version as currently installed one.
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busak.geri

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« Reply #50 on: 08-February-16, 20:34:01 »

Can't get to the BIOS to do anything now. Trying to get a RMA.

I have the same issue. I have a Z170i with Intel i5-6500 CPU. Live update updated is said new BIOS version is avaiable. I was on 1.40 and updated for 1.50. Till that point  I can not use my PC. I have black screen CPU EZ Debug led is on. I think 1.50 BIOS is wrong how can I downgrade to 1.40? I don't think CPU is went wrong.
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richard

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« Reply #51 on: 12-February-16, 08:26:30 »

Overall I think MSI Live Update is a great application in helping you to keep track of the latest versions for many of the applications and drivers you have installed.

One thing though I'm missing and think would be a great addition is a chance to hide some of the updates/applications/drivers from the list when you perform a scan so you don't have to see them pop up in the list whenever you perform a scan. This since you often have some applications that you don't want for whatever reason and there's no need to see them in the list.
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Board: MSI Z170A Gaming M7
Bios: Version 1.E0
VGA: MSI GTX 980 Ti Gaming 6G
PSU: Corsair HX850W (70a 12v rail)
CPU: Intel Core i7-6700K 
MEM: G.Skill 3000MHz CL15 4x4 GB (F4-3000C15Q-16GRR)
HDD: 1xSamsung 950-series PRO 512GB M.2 NVMe, 2xWD Green 4 TB
Cooler: Corsair H100i
OC: 4.5 GHz - vCore 1.250v (HT disabled)
OS: Windows 10 Pro 64bit

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« Reply #52 on: 13-February-16, 11:31:03 »

Live Update keeps notifying me that a new version is available.  My current version shows as 6.1.011.  I tried several times to let it install to the new 6.1.012, but it apparently doesn't finish it's own install
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« Reply #53 on: 13-February-16, 11:57:19 »

I had the same issue and I solved it by manually uninstalling Live Update and then manually install the latest version of it found under C:\MSI\LiveUpdate\DL_FILE unless you changed the default path.
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Board: MSI Z170A Gaming M7
Bios: Version 1.E0
VGA: MSI GTX 980 Ti Gaming 6G
PSU: Corsair HX850W (70a 12v rail)
CPU: Intel Core i7-6700K 
MEM: G.Skill 3000MHz CL15 4x4 GB (F4-3000C15Q-16GRR)
HDD: 1xSamsung 950-series PRO 512GB M.2 NVMe, 2xWD Green 4 TB
Cooler: Corsair H100i
OC: 4.5 GHz - vCore 1.250v (HT disabled)
OS: Windows 10 Pro 64bit

623644327

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« Reply #54 on: 22-February-16, 03:29:24 »

I tried to run this program but failed.
I installed the program successfully but when I tried to run it, it shows that it doesn't support this platform.
My system version is 64 bits Win7
How to solve this problem?
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« Reply #55 on: 22-February-16, 04:21:05 »

I'm sorry but can't help you with that one. I'm using Windows 10.
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Board: MSI Z170A Gaming M7
Bios: Version 1.E0
VGA: MSI GTX 980 Ti Gaming 6G
PSU: Corsair HX850W (70a 12v rail)
CPU: Intel Core i7-6700K 
MEM: G.Skill 3000MHz CL15 4x4 GB (F4-3000C15Q-16GRR)
HDD: 1xSamsung 950-series PRO 512GB M.2 NVMe, 2xWD Green 4 TB
Cooler: Corsair H100i
OC: 4.5 GHz - vCore 1.250v (HT disabled)
OS: Windows 10 Pro 64bit

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« Reply #56 on: 25-February-16, 22:58:34 »

Got same problem too with Gaming 7  motherboard and gaming GTX 970 4G graphic card.Live Update refuses to find my vga bios.
MSI Live update app is broken :P i do think MSI would remove this options to update bios one the app´, mutch bettre update it direclty frome M-Flash Inside of the bios, with a USB Stick.
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« Reply #57 on: 27-February-16, 19:09:51 »

Updated BIOS with LIVE UPDATE. A window showed up on the monitor saying that BIOS is getting updated, dont turn off and mouse and keyboard would be locked. After few minutes the computer rebooted and then, for long time, was just powered on without showing any signs of booting up. I restarted the computer and it still showed no signs of booting up, also power button LED did not light up. tried resetting BIOS by removing battery, jumper cap on JBAT1, downloaded BIOS to USB...  Noticed after all this that the LED for CPU is constantly lit, meaning CPU is not detected of fail.

tl; dr
Used Live Update to update BIOS and now motherboard doesn't detect CPU.
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« Reply #58 on: 28-February-16, 02:53:14 »

@fredrikreslow
if you are looking for help, open new own topic for troubleshooting
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« Reply #59 on: 01-March-16, 18:28:13 »

Thnx to Live update it broke my Z97 Gaming 5       few months old  after this latest BIOS update since I had that thing on auto with time day when to check for updates were on auto  so it  updated during flash some weird numbers apeard on screen and it posted to the part u click delete f11 the the bios boot then it turned off then came back on and my fans were screaming I never over clocked it it was wife's PC I build it for her and then it turned off and my ssd broke and the board never posted again so DON'T EVER LET AUTO ANYTHING FROM LIVE 6  u guys don't even need live 6  mabe for the super noobs out there but yeah that's gg for me live 6 is OP killed 2 birds with one stone
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« Reply #60 on: 14-March-16, 00:00:29 »

I can confirm that Live Update is the worst way to update anything, especially your bios. There have been a few annoying problems with dead links,  wrong driver versions, and more minor annoyances.

A few days ago, MSI Live Update crashed (it never crashed before) while updating the bios. The result is a broken Z170A Gaming M7.

I posted under Gaming Motherboards about this, before looking here. It's good to see my suspicions confirmed by other people though. 
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f.ayucar

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« Reply #61 on: 14-March-16, 14:14:21 »

As reported in:

https://forum-en.msi.com/index.php?topic=268295.msg1533610#msg1533610

Z170A Gaming M5, flashing from BIOS 1.7 to 1.8 using LiveUpdate 6.1.012 on Windows 10 Pro x64 resulted on bricked board.

Everything at stock clocks except memory using XMS profile and 48h Prime95 stable.
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theringsofpower

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« Reply #62 on: 24-March-16, 15:23:45 »

Same issues as above - LiveUpdate has knocked out  my Z170A gaming pro BIOS with the latest update (to 1.8 using liveupdate 6). Currently have no boot and had no success yet with flashing BIOS
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apexcomputers

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« Reply #63 on: 02-April-16, 19:51:02 »

I have a Z170A M5 motherboard that was updating via live update when it shut my PC down and now it will not boot. I have got an error code F9 on the LCD on the mobo. I have tried resetting the CMOS and still the same. I have heard of lots of problems with live update but has anyone got a fix for this?
Thanks
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« Reply #64 on: 02-April-16, 20:10:46 »

Guys,

If LiveUpdate 6 failed on you, try this:
Download actual BIOS file from your product page on www.msi.com . Make sure you download your current one (before attempting to update through LU6).
Place unzipped BIOS on an empty (FAT32 formatted) USB stick.
Plug the USB stick to the motherboard's USB (on the back).
Disconnect ALL storage devices (including DVD/BluRay ROMs etc).
Clear CMOS: >>Clear CMOS Guide<<
Try to boot. Within couple of minutes (if recovery is possible) it should recover itself.
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preston.lee.cole

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« Reply #65 on: 03-April-16, 03:07:55 »

Quote
If LiveUpdate 6 failed on you, try this:
Download actual BIOS file from your product page on  . Make sure you download your current one (before attempting to update through LU6).
Place unzipped BIOS on an empty (FAT32 formatted) USB stick.
Plug the USB stick to the motherboard's USB (on the back).
Disconnect ALL storage devices (including DVD/BluRay ROMs etc).
Clear CMOS: 
Try to boot. Within couple of minutes (if recovery is possible) it should recover itself.

Today I used Live Update to update my bios. It crashed during updating. My computer wouldn't turn on. I eventually found the F2 debug code on the motherboard. I eventually realized I needed ALL the bios files on my FAT32 USB stick, not just the latest one. Now I get past F2, my monitor actually shows blank (it used to get no signal at all), but I get the 99 debug code, "super IO initialized" which supposedly means I haven't cleared my CMOS. I took out the battery for 45 seconds. Still ends up on error 99.

So now I'm going to leave the battery out for 10 minutes! The Z97 Gaming 5 has no CMOS-clear-button and no jumpers to short with.

Do you really think 10 minutes from now and a "couple of minutes" to recover the bios, all my problems will be a thing of the past? It has literally been all day. In case my angry face isn't getting through to you over the internet, I'm angry.
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preston.lee.cole

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« Reply #66 on: 03-April-16, 03:15:59 »

Today I used Live Update to update my bios. It crashed during updating. My computer wouldn't turn on. I eventually found the F2 debug code on the motherboard. I eventually realized I needed ALL the bios files on my FAT32 USB stick, not just the latest one. Now I get past F2, my monitor actually shows blank (it used to get no signal at all), but I get the 99 debug code, "super IO initialized" which supposedly means I haven't cleared my CMOS. I took out the battery for 45 seconds. Still ends up on error 99.

So now I'm going to leave the battery out for 10 minutes! The Z97 Gaming 5 has no CMOS-clear-button and no jumpers to short with.

Do you really think 10 minutes from now and a "couple of minutes" to recover the bios, all my problems will be a thing of the past? It has literally been all day. In case my angry face isn't getting through to you over the internet, I'm angry.

Time's up. Didn't work. I also tried turning it all off and holding a screwdriver to the jumper pins for a second. Everything still leads to LED code 99. I think I need more instructions...

EDIT: Made progress: Moved everything to a different USB stick, made the USB stick bootable with some HP program, held the screwdriver for 6+ seconds this time. My bootable USB stick includes the .exe file that was included with older versions of the bios.

When I boot, I get into an ugly version of the bios - it shows my temperatures fluctuating. At the bottom, a blue area saying "This Bin file is incorrect." 3 times. So is it working? Doesn't sound like it... Also there's an A8 code in the bottom right. Motherboard LED shows 66.

EDIT 2: The incorrect bin file message is pretty clear. I've got bios 100-190, there's no 180, plus 1A0, 1B0, 1C0, and 1D0, plus AFUDE238.exe on my bootable USB. I have no idea which one specifically it needs... Please help?
« Last Edit: 03-April-16, 10:59:14 by preston.lee.cole »
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NichromeTopic starter

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« Reply #67 on: 03-April-16, 07:26:51 »

You only need 1 file. If you try few different ones, try one at a time.
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zvedavy.clovek

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« Reply #68 on: 03-April-16, 12:13:43 »

Hi, I have Z170A Gaming pro motherboard and today i used Live Update to update my bios. After reboot led indicates CPU is not detected or fail and computer wouldn´t turn on. I have tried reset CMOS, disconnect all storage devices and plug USB stick with unzipped BIOS and still the same. Some ideas to fix this?
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preston.lee.cole

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« Reply #69 on: 03-April-16, 13:27:42 »

Is it listed anywhere which bios these Z97 Gaming 5 mobos come with stock?  I CANNOT try every bios, because my screen is back to showing nothing, so the only way for me to test them is to leave them in my comp for 30 minutes each. Please, help.
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preston.lee.cole

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« Reply #70 on: 03-April-16, 14:00:03 »

Here's an idea for you all to try:

So, your HDMI and possibly a DVI cable were hooked up to your GPU before MSI borked your bios, right? If you unplugged your GPU to fix this problem, you would have moved your monitor signal to the mobo's back panel.

Well, I had been using my HDMI-to-TV this whole time and getting practically nothing. As soon as I plugged in my DVI-to-Monitor to the back panel, it showed me the bios-repair screen. I had to click a few enters, ups, and downs - there's nothing automatic about the process. I ended up going with bios version 1C0 (had them all on my usb, needed to choose one) for z97 gaming 5. It looks to be fixed, all I have to do is plug all my components back in.

EDIT: I chose 1C0 because I saw " version 1.12" in the bios screen and 1C0 = 1.12.
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« Reply #71 on: 03-April-16, 14:01:23 »

Hi, I have Z170A Gaming pro motherboard and today i used Live Update to update my bios. After reboot led indicates CPU is not detected or fail and computer wouldn´t turn on. I have tried reset CMOS, disconnect all storage devices and plug USB stick with unzipped BIOS and still the same. Some ideas to fix this?
I think you need to RMA it or take to IT services that has SPI programmer.

Is it listed anywhere which bios these Z97 Gaming 5 mobos come with stock?  I CANNOT try every bios, because my screen is back to showing nothing, so the only way for me to test them is to leave them in my comp for 30 minutes each. Please, help.
Stock BIOS depends on manufacture date. Tell S/N of the board, and I can tell you which (most likely) BIOS you had when you bought it.
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preston.lee.cole

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« Reply #72 on: 03-April-16, 14:03:44 »

And Nichrome. You and everyone else recommending RMAs which will take WEEKS for a completely fixable problem. Stop it. Recommend that people keep trying. "If you don't have anything helpful to say, get off the forums", would be the timeless wisdom, yes?
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« Reply #73 on: 03-April-16, 14:06:14 »

First of all, if you have a problem with our support, please feel free to speak about it with MSI: >>How to contact MSI.<<

Secondly, bricked BIOS is rather hard to be fixed without additional hardware, like SPI programmer. Also I said(see underlined text):
I think you need to RMA it or take to IT services that has SPI programmer.
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jwill758

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« Reply #74 on: 10-May-16, 13:13:21 »

I  have recently built this new PC. MSI MB and MSI GPU. I want to use "Live Update. It tells me 11 things need updating MB BIOS is the first and MB driver about 5 times etc....  Question. Am I safe in letting Live Update do its thing on auto ?  I don't have any problems, but I do want my build to stay current/ up to date. Below are my build specs. I was about to update everything  but thought  it wouldn't hurt to check if people were having trouble before I dove in. 
Thanks for your time.

jwill758





PC Specs   

Motherboard    MSI X99A SLI PLUS

Processor    INTEL i7 5820K

Memory    F4-3200C16D-32GVK (64GB)

Video Card # 1    MSI R9 390 GAMING 8G

Hard Drive # 1    Samsung MZ-75E500B/AM 850 EVO Series 500GB 2.5" SATA III Solid State Drive

Hard Drive # 2    Seagate STCA3000101 3TB
Hard Drive # 3    WD Black WD4003FZEX 4TB

Optical Drive # 1    Asus Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-Ray Drive (BC-12B1ST

Power Supply    CORSAIR HXi HX1000i CP-9020074-NA 1000W ATX12V / EPS12V 80 PLUS PLATINUM

Case    Corsair 600C Black ATX Full Tower

Monitor    Samsung F7100 60" Class 1080P LED SmartTV

Operating System    Windows 7 Professional 64 bit

BATTERY BACK UP # 1 APC Back UPS XS1500

BATTERY BACK UP # 2 XFINITY Model U12-42368 UPS
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PC Specs   

Motherboard    MSI X99A SLI PLUS

Processor    INTEL i7 5820K

Memory    F4-3200C16D-32GVK (64GB)

Video Card # 1    MSI R9 390 GAMING 8G

Hard Drive # 1    Samsung MZ-75E500B/AM 850 EVO Series 500GB 2.5" SATA III Solid State Drive

Hard Drive # 2    Seagate STCA3000101 3TB
Hard Drive # 3    WD Black WD4003FZEX 4TB

Optical Drive # 1    Asus Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-Ray Drive (BC-12B1ST

Power Supply    CORSAIR HXi HX1000i CP-9020074-NA 1000W ATX12V / EPS12V 80 PLUS PLATINUM

Case    Corsair 600C Black ATX Full Tower

Monitor    Samsung F7100 60" Class 1080P LED SmartTV

Operating System    Windows 7 Professional 64 bit

BATTERY BACK UP # 1 APC Back UPS XS1500

BATTERY BACK UP # 2 XFINITY Model U12-42368 UPS

Svet

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« Reply #75 on: 10-May-16, 13:30:45 »

if you dont have issues, dont flash your BIOS
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jwill758

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« Reply #76 on: 10-May-16, 14:31:39 »

Thanks for the advice.  Its my first Intel build, just wanted to be sure. Have bveen a fan of MSI for awhile, some of the MSI MB's I used were the MSI K9N2 Diamond and before that was the K8N ! MSI ROCKS !

jwill758
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PC Specs   

Motherboard    MSI X99A SLI PLUS

Processor    INTEL i7 5820K

Memory    F4-3200C16D-32GVK (64GB)

Video Card # 1    MSI R9 390 GAMING 8G

Hard Drive # 1    Samsung MZ-75E500B/AM 850 EVO Series 500GB 2.5" SATA III Solid State Drive

Hard Drive # 2    Seagate STCA3000101 3TB
Hard Drive # 3    WD Black WD4003FZEX 4TB

Optical Drive # 1    Asus Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-Ray Drive (BC-12B1ST

Power Supply    CORSAIR HXi HX1000i CP-9020074-NA 1000W ATX12V / EPS12V 80 PLUS PLATINUM

Case    Corsair 600C Black ATX Full Tower

Monitor    Samsung F7100 60" Class 1080P LED SmartTV

Operating System    Windows 7 Professional 64 bit

BATTERY BACK UP # 1 APC Back UPS XS1500

BATTERY BACK UP # 2 XFINITY Model U12-42368 UPS

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« Reply #77 on: 23-June-16, 08:25:27 »

Hello i have a one of your motherboards.
the model is: Z87-G43 gaming
S/N: 601-8716-050B140311613
I do not know what version of MSI live update i had, but it must have been pretty new since i like to keep all software up to date. The issue here is that the bios update that YOUR software claim to make easier failed and corrupted my motherboard.
It is unusable right now, i can't get in to the bios or anything. It is broken and it's your fault, my question is what can i do?
It is more than a year old and i do not have the kind of money anymore to just go out and 238 euros on  new motherboard.

plus i read afterwards when my motherboard was dead that it has happend to a lot of people, i don't think it's okay to maintaining a software that isn't safe to use and can possible corrupt yout motherboard.

hopefully thanks in advance.
An angry costumer....
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NichromeTopic starter

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« Reply #78 on: 23-June-16, 08:45:11 »

Hi

You are speaking to a forum community, and not directly to MSI. To do so, follow this link: >>How to contact MSI.<<
Also, as it was corrupted by MSI's official software, they most likely will repair it without charging you for this.
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« Reply #79 on: 10-October-16, 18:26:42 »

I updated to 6.1.023. Can't update bios. Says "Download fail ...".



When I start the computer MSI_LiveUpdate_Service.exe always uses 25% CPU (one core). See second attachment.


Had to uninstall to fix crazy CPU usage.
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NichromeTopic starter

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« Reply #80 on: 10-October-16, 18:47:57 »

Strange behaviour for that CPU usage.
As for BIOS download, I think that is great it failed. Better to fail at download, than while updating. Personally I'd recommend to stay away from BIOS updaet if it works fine.

Will check later if I get same CPU usage spike.
As for downloading, I won't risk it.


Also report the issue to MSI: >>How to contact MSI.<<
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« Reply #81 on: 10-October-16, 20:22:58 »

I cannot enter the BIOS anymore. When I try to use GO2BIOS in Fast Boot, my USB devices are started, but the screen does not turn on. If I turn off the machine and turn it back on, I get into Windows. If I disable fast boot there is no bios splash screen, just long black screen.
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« Reply #82 on: 10-October-16, 20:33:41 »

So it corrupted the BIOS somehow.
Can you open new topic on this issue please.
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« Reply #83 on: 10-October-16, 20:45:33 »

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« Reply #84 on: 22-October-16, 06:14:18 »

Hi
:help:
 
I have an Z170A Mpower Titanium board and now i have seen the first updates coming out to MB drivers since i have installed this new pc.
Have tryed to install this 3 or 4 times via the MSI Live update 6 software and its still the same every time i reboot.  Its the Intel ME Drivers that 
comes from version 11.0.6.1194 to 11.6.0.1025.
The program download the update and is installing it and then comes up with the "you have to reboot" message, then after the reboot when you 
try to have a look at the live update again it is back to the old version again and you can start downloading and installing it all over again
 :confused2:
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« Reply #85 on: 23-October-16, 20:31:57 »

my MSI live update just tries to open and freezes on the loading screen, nothing shows up in the task manager to end task, its just stays there loading until I restart my PC. I also let it try to open all night to see if it would but no, nothing.
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« Reply #86 on: 26-November-16, 20:11:13 »

Hi,
#84, same issue here, Z170A M5, Win10 64 Pro.
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« Reply #87 on: 09-December-16, 21:59:00 »

I'm having issues with my Live Update. Every time I would try to update it, it would fail. It also lost the icon and would crash every time I pressed scan. A couple days before this issue it would fail at installing things. So I uninstalled it and reinstalled from the link in the first post. Now, it has the icon back and doesn't crash on scan, but when I press scan it doesn't scan. For instance, here it says I last scanned in October and I just pressed Scan. I also tried to press scan from the pop up box, and it did not scan then either.
Sorry if I'm missing any information, this is my first post.
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« Reply #88 on: 25-December-16, 19:42:31 »

I got the MSI H170 Gaming M3 motherboard. When I check the live update for a bios update it says up to date but its version C.7. I checked the website and the latest bios version is C.8. Any help would be great :)
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« Reply #89 on: 25-December-16, 19:53:03 »

I got the MSI H170 Gaming M3 motherboard. When I check the live update for a bios update it says up to date but its version C.7. I checked the website and the latest bios version is C.8. Any help would be great :)
Might be MSI has not updated LiveUpsate database that it checks for updates. But don't update BIOS if all works fine :)
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« Reply #90 on: 25-December-16, 20:24:19 »

Might be MSI has not updated LiveUpsate database that it checks for updates. But don't update BIOS if all works fine :)
That's the thing I just built the pc today and the bios will not work. :(
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« Reply #91 on: 25-December-16, 21:33:38 »

That's the thing I just built the pc today and the bios will not work. :(
If you haven't already, open new thread about it. Make sure to post full system spec: >>Posting Guide<<
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« Reply #92 on: 31-December-16, 07:51:28 »

Hi I have the H110M Gaming Mobo and live update 6. Currently stating I have the latest Bios 5.5 but when looking at the support download section for this mobo bios it shows there are 2 newer versions. I am curious if this is an issue with live update not recognizing they are there to perform the update and or if I should go ahead and manual perform the updates? Thanks,
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« Reply #93 on: 31-December-16, 09:24:55 »

Hi I have the H110M Gaming Mobo and live update 6. Currently stating I have the latest Bios 5.5 but when looking at the support download section for this mobo bios it shows there are 2 newer versions. I am curious if this is an issue with live update not recognizing they are there to perform the update and or if I should go ahead and manual perform the updates? Thanks,
Hi

As I mentioned earlier:
Might be MSI has not updated LiveUpsate database that it checks for updates. But don't update BIOS if all works fine :)
Don't bother using LU to update BIOS. Updating BIOS from Windows level is the worst you can do.
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« Reply #94 on: 10-January-17, 14:59:59 »

I am having the same issue with live update 6.2 on my m7. current installed drivers and apps are not acknowledged or reported properly
 Has this issue ever been addressed?
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Board: Z170A GAMING M7
BIOS:  1.H
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« Reply #95 on: 12-January-17, 04:37:38 »

Hi

As I mentioned earlier:Don't bother using LU to update BIOS. Updating BIOS from Windows level is the worst you can do.

Good to know - all is fine - so thank you. Daughter's lil' gaming rig is running great another cool and great MSI experience.
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« Reply #96 on: 18-January-17, 04:34:34 »

Hey everyone - I am wondering if my Live Update is messed up.   I was running the C.A0 BIOS for my MSI B150m Mortar Motherboard since a few days ago and Live Update had the C.60 listed to 'update to'.

So I did that - had to clear the CMOS to get the system to boot along with a few times where I rebooted and 'reset to default settings'.   Machine is running C.60 now.

Should I be running the latest BIOS version that is listed on the MSI site?   Which is C.A0?  Is my Live Update app wrong by showing C.60 as the latest?
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« Reply #97 on: 18-January-17, 13:30:32 »

yes liveupdate seems its not up to date
you can use latest one from msi web for your board,
and use M-Flash to flash it
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« Reply #98 on: 22-January-17, 13:57:20 »

My OS: Windows 7 64 bit Ultimate
Desktop.
Motherboard Model: 970-GAMING - AMD (MS -7693)
Live Update 6 - Version: 6.2.0.06

After an MSI - Live Update upgrade on Realtek drives few days ago, the Sound Blaster Cinema 2, couldn't detect the audio devises, so generally the app it was inactive like. 

I don't know what to do. Days of google search and even the original Motherboard's dvd won't start (Failed to load Hardware Monitor Driver! This program must run as administrator). Even with right-mouse click "Run as administrator" doing the same.
The Sound Blaster Cinema 2 files that I downloaded from the support MSI site, won't start, setup.exe does nothing! msi.com - Motherboard - support: 970-GAMING - Win7 64
I even tried to uninstall the Realtek and SBC2* drives and re-install them, but without the desired results. 
(* Can't re-install at all!)
Please Help me!
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« Reply #99 on: 31-January-17, 19:26:27 »

Hello, i have a little problem. Sometimes when i try to check for updates nothing happens and live update process start to use about 40% of cpu. Even when i kill the process and start it again same thing happens again. only reinstall is working.
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« Reply #100 on: 31-January-17, 20:11:09 »

Might be software bug. I'd suggest you contact MSI about it: >>How to contact MSI.<<
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« Reply #101 on: 01-February-17, 18:09:24 »

ok i will try
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« Reply #102 on: 17-February-17, 14:07:14 »

that support method doesn't seem to be working

bit like msi's driver & update system... crashes at will


my suggestion to anyone having these issues is, if you get a chance to get out from under this board... take it.
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« Reply #103 on: 21-February-17, 10:13:21 »

yes liveupdate seems its not up to date
you can use latest one from msi web for your board,
and use M-Flash to flash it

Ok - just fyi, same here :
- Using MSI Live Update 6.2.0.07, downloaded yesterday to give it a try. 
- Updated my BIOS (mb = z170A gaming M5) from v1.1 to v1.A0 (big update :) ).

That went well but I was surprised to see that live update only proposed an update up to 1.A, given that I see a few other BIOS updates on MSI website for the z170A gaming M5. When I ran live update once more it said I was up to date for that bios version so it's like it does not see the latest updates that have been posted on the support site.
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« Reply #104 on: 21-February-17, 10:25:38 »

@LoneWorg

Can you check Chipset (if it shows Z170 or Z270) displayed under "Board Explorer"? If it is Z270, can you post screenshot please? (And create new thread then).
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« Reply #105 on: 21-February-17, 11:05:11 »

Ok Nichrome will do (and edit this post at the same time). But just so you know, before reading your post, I just updated my BIOS to the latest version (1.D0) using m-flash. Went well. I opened Live Update 6 to run it and see what it said about my MB BIOS version, and it states 1.D0 now (so it was able to read the version of my MB correctly despite the fact that it was not aware of this latest version).
Now, gonna check on the board explorer in the bios and take a pic.

[ps : and thanks for the username update ;) ]

[EDIT]

Done. I posted the pictures in a new thread :  https://forum-en.msi.com/index.php?topic=282359.msg1600479#msg1600479
« Last Edit: 21-February-17, 18:26:32 by LoneWorg »
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« Reply #106 on: 27-February-17, 19:01:31 »

2 days ago while running Live Update 6 I got the Notification for my Norton that it had blocked something.
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« Reply #107 on: 27-February-17, 21:56:57 »

Oh yes. Some MSI software gets, sometimes, false positives. I wouldn't worry about it. There was a time when basic calculator ( + - / * ) I did in C++ was detected as Trojan ;D 
But you may contact MSI about it: >>How to contact MSI.<<
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« Reply #108 on: 09-March-17, 06:10:52 »

Hello everyone

I recently downloaded the live Update 6 Software to my PC, in oder to update the Bios of my PH61A-P35 (B3) to the newest Version, hoping it would allow me to use my new MSI Gaming RX 480 8GB Card. Currently slotting the Card into the PC seems to prevent the System from booting. I read in some posts that updating might help.

So Live update 6 Scans my mother board and tells me Version 1.7 is the newest (updating, does not help with the RX 480),  though it seems there are newer (ME8) Versions out. My question now: Are they save to use (never did a "Manual" update), and is there a reason Live Update 6 is not offering/finding them? Oh and of course, will updating help with my Problem at all, or am I just wasting time?

Hope I posted this in the correct thread.
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« Reply #109 on: 09-March-17, 07:30:19 »

Hi

Open new topic on this. LiveUpdate can't help with this flashing.
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« Reply #110 on: 13-March-17, 14:00:26 »

I tried to update the BIOS on my Z270 Gaming M7 motherboard using Live Update and the screen went black and the system never returned. Two hours later, after trying to move the mouse and press keys to no avail, I turned off the power and it will not reboot giving a code 0d on the LED. So, Live update cannot update the BIOS on Win 10 x64 apparently???

How do I recover my system from this when I cannot get to BIOS Setup?

Thanks
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« Reply #111 on: 13-March-17, 14:29:17 »

@cpdowell
https://www.msi.com/Motherboard/support/Z270-GAMING-M7.html#down-manual
Download the manual, and proceed using BIOS Flashback (Page 54).
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ml152k7

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« Reply #112 on: 16-March-17, 17:55:46 »

I don't know if this is glitchy but why am I getting an option to downgrade the BIOS in live update? (B150 Gaming M3)
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NichromeTopic starter

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« Reply #113 on: 16-March-17, 17:58:46 »

It is most likely out of date (database that LU6 uses to check for updates).
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« Reply #114 on: 16-March-17, 21:39:38 »

ran bios through liveupdate 6 now i have no sound. realtek sometime even detects as me plugging speakers in and then out. any way i can fix this?
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« Reply #115 on: 21-March-17, 07:33:39 »

Hey!

I've been having issues for a little while now with the Live Update app. There's a new update for my Intel ME Drivers (11.6.0.1036) but for some reason it won't install (or at least Live Update says it isn't installed). I've tried updating it automatically from the app and manually as well though Live Update still says there's a new update available.

Here's a screenshot:



Any idea how to fix this and install the new driver? Is there any downside to not installing the driver?

Thanks.
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« Reply #116 on: 21-March-17, 07:48:50 »

Hi

Go to your product page ( find it at www.msi.com ), and download the driver manually.
For this you might also need to update BIOS, as version within BIOS must match the one installed in Windows.
I will continue to say: LU is not worth the risk. Good to check if there is an update, but update things manually.
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« Reply #117 on: 27-March-17, 03:10:48 »

Hi,
#84, same issue here, Z170A M5, Win10 64 Pro.


Got the same issue here. Just updated to LU 6.2 still broken. Been broken for 6 months. Not much help from MSI so far.
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« Reply #118 on: 30-March-17, 11:13:22 »

Hi

Go to your product page ( find it at www.msi.com ), and download the driver manually.
For this you might also need to update BIOS, as version within BIOS must match the one installed in Windows.
I will continue to say: LU is not worth the risk. Good to check if there is an update, but update things manually.

Thanks for your reply. I have already tried a manual install, and I'm pretty sure I have the latest BIOS installed too but I'll have another look. I just find it odd that there's no error message or anything. It says it installed correctly but still shows as not updated. Is there somewhere in Program Files or something where I can check the version of the drivers manually?
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« Reply #119 on: 30-March-17, 15:07:28 »

Hello, I have recently built I new PC with the Gaming M3 motherboard, Everything was working fine until I used live update 6 to download and install the latest updates. Once they were finished I was asked to restart my computer, Once that was finished everything looked to be fine but I couldn't move my mouse hear anything from my headphones or type in my password, The LED's on my keyboard would turn on but once I was booted up into windows they shutoff and none of my USB devices are working. They just won't work once booted up into windows. I have tried unplugging the devices and plugging them back in but they still wont work. I really don't reinstall windows just because of some USB updates.
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« Reply #120 on: 30-March-17, 15:16:31 »

Hello, I have recently built I new PC with the Gaming M3 motherboard, Everything was working fine until I used live update 6 to download and install the latest updates. Once they were finished I was asked to restart my computer, Once that was finished everything looked to be fine but I couldn't move my mouse hear anything from my headphones or type in my password, The LED's on my keyboard would turn on but once I was booted up into windows they shutoff and none of my USB devices are working. They just won't work once booted up into windows. I have tried unplugging the devices and plugging them back in but they still wont work. I really don't reinstall windows just because of some USB updates.
You could try booting into safe mode, and removing all drivers that were installed/updated by LU6. Then install those manually, downloading from product page found at www.msi.com
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« Reply #121 on: 31-March-17, 13:48:34 »

just ran the very latest bios update and now the PC will not boot at all mmm tried taking out the bois battery and shorting out the pins to reset the bios and nothing, the
machine will not boot, F**K Sake also now i find out that this chip does not support 4 sticks of 8GB Ram at 2666Mhz only 2 16GB total and if you want 32GB its 2 x 16GB sticks only. but that is the least of my issues now as this machine will not freaking boot at all, why did MSI and AMD release these products in this state, If this was a car it would not be allowed on the road.
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flobelix

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« Reply #122 on: 31-March-17, 14:25:49 »

What has it to do with Live Update? Did you use Live Update?
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« Reply #123 on: 31-March-17, 22:10:37 »

OK, So I have managed to get into windows by going into windows 7 installation mode. So I could use my keyboard/mouse but once in razer synapse it doesn't show my product or in CUE. I tried going in windows Safe Mode (Does not Work) :( I tried reinstalling drivers for the mouse and keyboard it didnt help, Looks like anything that is using USB is not working in normal windows.. I currently have all MSI drivers installed except the optional Google ones. In summary USB devices start working only when in WIndows installation mode but the drivers for these USB devices don't recognise them (Razer Synapse Corsair Drivers). I would like any suggestion to help me, Thanks :) if this is the wrong place to post this please direct me to where I could find help.
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« Reply #124 on: 31-March-17, 22:39:03 »

Open a new thread in Gaming Motherboards section: https://forum-en.msi.com/index.php?board=122.0
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« Reply #125 on: 09-April-17, 00:16:12 »

Hello Everyone,

Was wondering if anyone else was seeing this. Since the latest version of live update 6, my installation of Intel wifi Drivers (*version 19.20.0000.5007) seams to just not want to install. It downloads successfully, the prompt changes to "install Intel WIFI Drivers now ... Please wait" and then nothing. I left it in this state for 8 hours, came back and the prompt was still please wait. I force the program to close, restart the PC, run another MSI live update scan, and its still listed as requiring an update.

Many thanks in advance for any assistance.

MSI Z170I Gaming Pro AC
MSI Geforce GTX 1070
Windows 10 64 Bit
Intel i7-7700K
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Nidhoggr

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« Reply #126 on: 09-April-17, 00:49:10 »

Does the WLAN work? If so, then I wouldn't worry about it. Live Update is buggy. The motherboard's support website still has a April 2015 driver listed (18.40.0000.4009) as newest.

"If it ain't broke, don't fix it"
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« Reply #127 on: 10-April-17, 14:24:37 »

Hi,

My Liveupdate keeps showing AMD CHIPSET Current version (9.0.000.8) Online Version (16.50.2601)
I have downloaded the drivers from the site and from live update and installed but still shows that Version 9 is installed.

Please help
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« Reply #128 on: 10-April-17, 14:56:09 »

@danielclegg87
what mainboard you have?
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« Reply #129 on: 10-April-17, 15:04:11 »

@danielclegg87 what mainboard you have?
Hi, i have the B350 TOMAHAWK
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« Reply #130 on: 10-April-17, 15:08:26 »

here is a link to the latest chipset drivers:
http://download.msi.com/dvr_exe/amd_chipset_drivers_am4.zip
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« Reply #131 on: 17-April-17, 20:43:26 »

i give up... been trying since 4/9 to update, install, uninstall,.... some install partially, some not at all... first time in a million years i have this problem with a motherboard on windows 10
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« Reply #132 on: 27-April-17, 19:27:53 »

LiveUpdate tells me my Bios is up to date, but i got version H.10 on my tomahawk b350 arctic.
MSI Support Page tells me H.1 was release more than 1 month ago and 1.34 is the newest version.
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NichromeTopic starter

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« Reply #133 on: 27-April-17, 21:39:14 »

1.34 is a BETA version which LiveUpdate will never show.
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casiernick

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« Reply #134 on: 29-April-17, 16:50:07 »

Since a week I'm getting this notification when Live Update asks to scan for updates.
I'm connected to the internet and I've reinstalled the software. But there seems to be another issue. Maybe with the server?



Does someone has an idea?

(click here if the image does not work)
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Svet

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« Reply #135 on: 29-April-17, 19:07:41 »

uninstall it
and you can get latest drivers/BIOS from msi web page for your board
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casiernick

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« Reply #136 on: 30-April-17, 11:22:45 »

I'm to lazy to check manually every now and then...

Isn't it the whole point of the software that it does that for you?
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Nidhoggr

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« Reply #137 on: 30-April-17, 17:57:40 »

I'm to lazy to check manually every now and then...

Isn't it the whole point of the software that it does that for you?

For the most part you don't really need to check that often. Its sort of like BIOS updates. While they may fix issues, if you don't have issues it may be best not to update.

The only thing that you should update frequently is GPU drivers.

MSI Live Update is a great in theory, but unfortunately, it fails to deliver and actually can cause problems (especially Windows based BIOS updating).
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casiernick

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« Reply #138 on: 01-May-17, 11:14:25 »

From a point of view of a security professional this feels just wrong.

Updates are often to fix security breaches and not updating is like leaving the door open.
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NichromeTopic starter

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« Reply #139 on: 01-May-17, 12:55:37 »

It's not like outdated LED software will get hackers to your PC.. :rolleyes:
And from a point of view of a user, "if it ain't broken, don't fix it"
If you still cannot use it, but really need it, please contact MSI: >>How to contact MSI.<<
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« Reply #140 on: 07-May-17, 11:04:05 »

Hello all. 
So I have this: GIGABYTE GA-970A-D3P -- AMD 970
and MSI Live 6 came installed on my PC. I have only have my PC for about a year. Never really noticed when Live Update stopped working, but every time I turn my computer on it says "The platform does not support this application." 
Is there anything I can do about this to actually get Live working? Should I even bother to use it?? I have tried looking through the Support Center and can only get so far. 
Anything helps. Thanks!
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Nidhoggr

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« Reply #141 on: 07-May-17, 17:23:42 »

Hello all.
So I have this: GIGABYTE GA-970A-D3P -- AMD 970
and MSI Live 6 came installed on my PC. I have only have my PC for about a year. Never really noticed when Live Update stopped working, but every time I turn my computer on it says "The platform does not support this application." [ ERROR: SPECIFIED ATTACHMENT MISSING ]
Is there anything I can do about this to actually get Live working? Should I even bother to use it?? I have tried looking through the Support Center and can only get so far. [ ERROR: SPECIFIED ATTACHMENT MISSING ]
Anything helps. Thanks!

MSI LiveUpdate is for MSI products only. I don't know why it was installed on a computer without a MSI motherboard, but it serves no purpose on the computer. Find updates to your motherboard on the Gigabyte support website.
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londonsmee

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« Reply #142 on: 10-May-17, 14:01:46 »

Issue I have with live update 6

It didn't inform me there was a Bios update for my x370 motherboard.
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badboy2k

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« Reply #143 on: 10-May-17, 14:05:27 »

last time i looked at Live Update 6 they had moved the BIOS update to a separate tab in the software near the end where the <> is to scroll through the options! did it not see it there or did it not see it at all?
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OS: Windows7 professional SP1 64bit (OEM)
Motherboard: MSI 790FX-GD70 (bios 1.17) AM3
Processor:AMD phenom IIx4 955 black edition 3.2GHz processor(Clock speed of 4GHz)
Cooler: corsair H100 cooler
Ram: 16GB Corsair Dominator DDR3 1600MHz ram (2 dual channel kits model: CMP8GX3M2A1600C9) (underclocked at 1333MHz)
GPU: 1: MSI R7870 -2GD5T/OC @ 1155mhz , 2: MSI R7850-Twin Frozer 2GD5/OC @ 925mhz
PSU: Thermaltake tougthpower 1500W (+12v1 20A, +12v2 20A, +12v3 40A, +12v4 40A) (+12v1=20+4 connector, +12v2=CPU power, +12v3=PCI_E connections, +12v4 = molex+sata+PCI_E connectors  )
Extras: 1 x 4 port raid card (model SIL3114) ASUS Xonar Essence STX sound card PCI-E X1.

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« Reply #144 on: 07-June-17, 17:43:16 »

Realtek sound manager missing after updating through live update. Also problems with Nahimic drivers
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« Reply #145 on: 09-June-17, 19:02:48 »

Just did update to MSI live update 6.2.0.19 today and it was fine, when i started to download MSI gaming APP, it crash my PC. The MSI gaming APP was running my CPU @ 100% and would not stop until I uninstalled it. Once i Uninstall the MSI Gaming APP my PC went right back down to 3% CPU usage. plz fix the Gaming APP thank you.

I7 5820k  Over Clock 4.1GHZ
MIS X99A Gaming pro carbon ( MS-7A20 )
Motherboard BIOS version 1.30
operating system/ Windows 10 64-bit
Geforce GTX 1080TI
Graphics card BIOS version/ 86.02.39.00.01
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naki68er

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« Reply #146 on: 09-June-17, 19:06:13 »

Just did update to MSI live update 6.2.0.19 today and it was fine, when i started to download MSI gaming APP, it crash my PC. The MSI gaming APP was running my CPU @ 100% and would not stop until I uninstalled it. Once i Uninstall the MSI Gaming APP my PC went right back down to 3% CPU usage. plz fix the Gaming APP thank you. I7 5820k Over Clock 4.1GHZ MIS X99A Gaming pro carbon ( MS-7A20 ) Motherboard BIOS version 1.30 operating system/ Windows 10 64-bit Geforce GTX 1080TI Graphics card BIOS version/ 86.02.39.00.01
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msantos21

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« Reply #147 on: 10-June-17, 00:24:44 »

Just did update to MSI live update 6.2.0.19 today and it was fine, when i started to download MSI gaming APP, it crash my PC. The MSI gaming APP was running my CPU @ 100% and would not stop until I uninstalled it. Once i Uninstall the MSI Gaming APP my PC went right back down to 3% CPU usage. plz fix the Gaming APP thank you.


I am having the same issue as naki68er, updated to the new gaming app and my computer became super sluggish. CPU usage went up to 97%. makes computer horrible to use. Once I went to task manager and ended task on gaming app cpu usage went down to 3% and my PC went back to normal.
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vidalsh68

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« Reply #148 on: 10-June-17, 00:43:05 »

I am having the same issue as naki68er, updated to the new gaming app and my computer became super sluggish. CPU usage went up to 97%. makes computer horrible to use. Once I went to task manager and ended task on gaming app cpu usage went down to 3% and my PC went back to normal.

Same crash here under A99 XGaming Pro Carbon...

Last Live Update and Gaming App brokes system...
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jan

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« Reply #149 on: 14-June-17, 08:36:02 »

Same here. Tried to uninstall everything and clean - that did not help. Went back to previous version of gaming app.
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« Reply #150 on: 20-June-17, 15:48:50 »

I'm having similar issues to the posters with the gaming app problem, but in my case it's Live Update itself that hangs and takes up my CPU usage.  This is on a Z170A M5. If I uninstall and reinstall Live Update, it will work like it should for a reboot or two, but then will exhibit the same behavior.
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« Reply #151 on: 06-July-17, 11:28:19 »

All you can do now is RMA the motherboard. LiveUpdate is not suitable for BIOS flashing (in my opinion) and doing so from Windows is the worst method for BIOS update.
See >>How to contact MSI.<<
PS: Warranty should not be affected, it was official BIOS update method.
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greatdroid

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« Reply #152 on: 06-July-17, 14:48:06 »

Hello can't update msi xboost even can't uninstall. I always says got the same version, even if uninstalled. How can I remove it completly to make a clean install?
Got msi B
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« Reply #153 on: 11-July-17, 18:49:33 »

Why why why is msi live update still being available to download if all it does is brick boards consistently?

Msi come on!
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NichromeTopic starter

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« Reply #154 on: 11-July-17, 20:06:20 »

Why why why is msi live update still being available to download if all it does is brick boards consistently?

Msi come on!
Ask MSI: >>How to contact MSI.<<
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« Reply #155 on: 12-July-17, 04:23:16 »

Just got done using Live Update to perfectly brick a B350 Tomahawk.  JBAT1 jumper short does nothing. Oddly this is one piece I bought this weekend with a no questions asked warranty.  I'm kind of shocked right now, as I don't think I've ever fully bricked a motherboard in the last 25 years...
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« Reply #156 on: 17-July-17, 16:06:28 »

I am having an annoying issue with Live Update.  Version is 6.20.14.  I have set the scan schedule but I keep getting a nag message every time I boot up asking me if I want to scan.  Is there anyway to turn this off?.  
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« Reply #157 on: 21-July-17, 16:20:58 »

After a bunch of trial and error I think I figured out my issue, albeit mostly by accident. I did a clean Windows install and things worked fine for the most part, but eventually I wound up having the same issue: Live Update 6 would fail to launch and eat roughly 40% of my CPU. At about the same time I noticed that Event Viewer was logging unexpected system crashes; these were crashes that I was failing to notice because they were apparently happening only at startup and shutdown. This turned to be caused by a display driver crash (which is odd because it never happened while I was actually gaming). Once I realized that was the issue, I noticed that my Live Update problems seemed to follow an installation of Realtek HD Audio Drivers. Reinstalling Nvidia's drivers following each Realtek update has solved my issues and Live Update 6 hasn't acted up since.

I haven't bothered to check and see if updating Realtek's drivers manually avoids the issue or not. I'll check to see if that makes a difference next time. I will probably take the advice that was posted upthread and do installs manually from here on out; I'll just use Live Update to see what's available.
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« Reply #158 on: 28-July-17, 10:36:10 »

Hi,

just got some new hardware from MSI a videocard and MSI Gaming mainboard.

I have 2 issues to report :
1. The liveupdater popups are showing deskop while playing games, not funny when the game dissapears when nobody is asking, So the only choise is selecting never update, no reminder.
2. After doing this : This week i notice stuttering in games and i finally noticed that MSI live updater is using 50 % CPU time ?? What for doing nothing.. After killing the MISLiveupdater process, my PC is running fine.. cmon guys a program that only should check online for new updates once a day or not at all... why does it use 50 cpu continiously ? 


Btw  Not related to this topic, but the gaming app takes minutes before it becomes visible...after starting the exe.

thx for listening.

Kurt
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davide-x

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« Reply #159 on: 30-July-17, 09:46:51 »

I bricked my B350 Tomahawk updating the bios through MSI Live update, and had to wait 1 month for the RMA, but now everything is working fine. The only problem is that the MB that came back from the RMA had installed the first BIOS version (v 1.00). For this reason I can't set the frequency of my rams above 2133 MHz; quite disappointing, since they can work at 3200 MHz. I would like to update the BIOS, but I'm really scared to brick again the MB. What would you suggest? What's the safest way to update the BIOS? Is there something I can do in advance that could safeguard me in case of problems? That is, a fail-safe method.
Thanks in advance.
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flobelix

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« Reply #160 on: 30-July-17, 11:35:52 »

Use bios included MFlash instead of Live Update. That is safe. LIve Update is flashing under Windows and can be troubled by any small software issue even not related to Live Update itself.
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MSI X299 Gaming 7 ACK (MS-7A90) Bios 1.30 
Core i7 7820X @ 4200.92 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GTX 1080 GAMING X 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Seasonic G-750 • +12V: 62A • +3.3V: 20A • +5V: 20A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Gaming Edition

davide-x

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« Reply #161 on: 30-July-17, 11:44:31 »

Use bios included MFlash instead of Live Update. That is safe. LIve Update is flashing under Windows and can be troubled by any small software issue even not related to Live Update itself.
Thank you for the answer, may I upgrade from v1.00 straight to v1.6?
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flobelix

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« Reply #162 on: 30-July-17, 11:47:13 »

Yes, that is no problem. All later bios versions do include all previous fixes.
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MSI X299 Gaming 7 ACK (MS-7A90) Bios 1.30 
Core i7 7820X @ 4200.92 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
Corsair H110 Liquid CPU Cooler
32GB (4 x 8GB) Corsair CMK32GX4M4C3000C15R @ 1500 MHz (DDR4-3000), 15-17-17-35-2t 1.35v
MSI GTX 1080 GAMING X 8G
256GB Samsung 830 SSD + 2TB Seagate Firecuda SSHD
Seasonic G-750 • +12V: 62A • +3.3V: 20A • +5V: 20A
Windows 10 Pro
Cooler Master Masterbox 5 MSI Gaming Edition

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« Reply #163 on: 07-August-17, 15:21:07 »

@darkhawk, @nichrome

Latest version of LiveUpdate as of this date 07/08/2017

Updating my MSI x370 gaming plus. What you see in the image attached. Has been on my screen for 30+ mins, I previously have updated my bioses via mflash and Live Update, but it never has taken this long. Have I bricked the motherboard with MSi Live Update? Can I salvage this? Please help.
 
« Last Edit: 07-August-17, 22:42:33 by kaisersolo »
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Ryzen 1700 (OC 3.8)
MSI X370 Gaming Plus (Bios Version 7A33v54)
Corsair 16GB  DDR4 3200 RAM (v5.39) @2993
Sapphire RX 480+ OC 8GB
2 x Crucial BX100 250 SSD
Phanteks P400s TG

NichromeTopic starter

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« Reply #164 on: 07-August-17, 21:40:56 »

Let it sit for another 1-2 hours. If nothing happens, try rebooting it. It may be bricked, or just software crashed (or something).
In the worst scenario, you'll need to RMA the board. See >>How to contact MSI.<<

Also make sure to try >>Clear CMOS Guide<<
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« Reply #165 on: 08-August-17, 05:32:19 »

@Nichrome 

Phew...... that waS CLOSE.
followed your instruction and rebooted.
It's alive.

I will always update via mflash!

Thanks
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Ryzen 1700 (OC 3.8)
MSI X370 Gaming Plus (Bios Version 7A33v54)
Corsair 16GB  DDR4 3200 RAM (v5.39) @2993
Sapphire RX 480+ OC 8GB
2 x Crucial BX100 250 SSD
Phanteks P400s TG

NichromeTopic starter

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« Reply #166 on: 08-August-17, 07:17:03 »

That's great then :)
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« Reply #167 on: 24-August-17, 03:22:53 »

mobo: z68a-g43 g3

Trying to upgrade from geforce 560ti to geforce 1060.
b2 error.
b2 error fix: update bios.
option 1: mflash bios using usb stick with E7750v52
attempt 1: failure - freezes upon selection of USB stick in "select one source to update bios"
attempt 2: failure - same issue after changing USB sticks.
option 2: liveupdate 6
attempt: failure - no option in version 6.2.0.18 for updating or scanning MB BIOS.
option 3: liveupdate 6 earlier version
attempt: failure - downloads 4.30 to upgrade from 4.00, but does not attempt install
option 4: liveupdate 5
attempt: failure - does not attempt install but gives false "reboot your computer" message as if install had completed.

o_0

What the heck do I do!?

i5 2500k @ 3.3
16gb at 1833
win 10 64bit
« Last Edit: 24-August-17, 11:07:44 by noodlesrap »
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Svet

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« Reply #168 on: 24-August-17, 12:37:50 »

@noodlesrap
if you have some issue open new topic
live update can't flash all in one .exe updates
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« Reply #169 on: 30-August-17, 07:08:01 »

When I ran Live Update 6, I received a notification that there was an update to Live Update. The setup program popped up and it abruptly quit. It turns out that Windows Defender identified an executable called "SUpdate.exe" that Live Update downloaded to my Internet cache folder as malware. The same thing happened when I tried installing a Realtek audio driver update through Live Update using the "Total Installer" button.
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Nidhoggr

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« Reply #170 on: 31-August-17, 06:53:05 »

When I ran Live Update 6, I received a notification that there was an update to Live Update. The setup program popped up and it abruptly quit. It turns out that Windows Defender identified an executable called "SUpdate.exe" that Live Update downloaded to my Internet cache folder as malware. The same thing happened when I tried installing a Realtek audio driver update through Live Update using the "Total Installer" button.

Whitelist (exclusion list) the SUpdate.exe then and retry.
https://support.microsoft.com/en-us/help/4028485/windows-add-an-exclusion-to-windows-defender-antivirus
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ft55555

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« Reply #171 on: 31-August-17, 07:38:54 »

Whitelist (exclusion list) the SUpdate.exe then and retry.
https://support.microsoft.com/en-us/help/4028485/windows-add-an-exclusion-to-windows-defender-antivirus

I've updated Live Update several times in the past. Why would I have to do this now?
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« Reply #172 on: 09-September-17, 17:10:58 »

Ugh.  I've been struggling with this issue all summer and have been to proud to post.  I put my pc together and it was taking forever to boot, if it booted at all.  I'd say it would only get to the OS maybe 1 out of 3 tries.  I decided to try the live update function.  It seemed to reboot and now won't get past debug code 07.   I've tried flashback to no avail, but tbh I've never had a bios update fail and didn't know what rev level it came with.  If someone can get that info by serial, I'd greatly appreciate it.  My board is an X370 gaming titanium.  S/N (I think) H316444165 01002.  At least that's the only number I see that resembles a serial number.  Oh, and I should add when I do try flashback, the white light blinks 3 times and stops.  I've stripped it down to nothing, tried all of my components except my CPU in another PC. I only have Intel CPU based pcs and this is a Ryzen 1700x.  This is the first build I've done in probably 15 years and probably the non sever I've touched in 7.
« Last Edit: 10-September-17, 02:09:17 by jw1jones323 »
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