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Author Topic: Live Update issues? See here.  (Read 56532 times)

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mathscrawl

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« Reply #150 on: 20-June-17, 15:48:50 »

I'm having similar issues to the posters with the gaming app problem, but in my case it's Live Update itself that hangs and takes up my CPU usage.  This is on a Z170A M5. If I uninstall and reinstall Live Update, it will work like it should for a reboot or two, but then will exhibit the same behavior.
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NichromeTopic starter

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« Reply #151 on: 06-July-17, 11:28:19 »

All you can do now is RMA the motherboard. LiveUpdate is not suitable for BIOS flashing (in my opinion) and doing so from Windows is the worst method for BIOS update.
See >>How to contact MSI.<<
PS: Warranty should not be affected, it was official BIOS update method.
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greatdroid

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« Reply #152 on: 06-July-17, 14:48:06 »

Hello can't update msi xboost even can't uninstall. I always says got the same version, even if uninstalled. How can I remove it completly to make a clean install?
Got msi B
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emericaridr11

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« Reply #153 on: 11-July-17, 18:49:33 »

Why why why is msi live update still being available to download if all it does is brick boards consistently?

Msi come on!
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NichromeTopic starter

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« Reply #154 on: 11-July-17, 20:06:20 »

Why why why is msi live update still being available to download if all it does is brick boards consistently?

Msi come on!
Ask MSI: >>How to contact MSI.<<
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filetransfer7

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« Reply #155 on: 12-July-17, 04:23:16 »

Just got done using Live Update to perfectly brick a B350 Tomahawk.  JBAT1 jumper short does nothing. Oddly this is one piece I bought this weekend with a no questions asked warranty.  I'm kind of shocked right now, as I don't think I've ever fully bricked a motherboard in the last 25 years...
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ricburger

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« Reply #156 on: 17-July-17, 16:06:28 »

I am having an annoying issue with Live Update.  Version is 6.20.14.  I have set the scan schedule but I keep getting a nag message every time I boot up asking me if I want to scan.  Is there anyway to turn this off?.  
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mathscrawl

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« Reply #157 on: 21-July-17, 16:20:58 »

After a bunch of trial and error I think I figured out my issue, albeit mostly by accident. I did a clean Windows install and things worked fine for the most part, but eventually I wound up having the same issue: Live Update 6 would fail to launch and eat roughly 40% of my CPU. At about the same time I noticed that Event Viewer was logging unexpected system crashes; these were crashes that I was failing to notice because they were apparently happening only at startup and shutdown. This turned to be caused by a display driver crash (which is odd because it never happened while I was actually gaming). Once I realized that was the issue, I noticed that my Live Update problems seemed to follow an installation of Realtek HD Audio Drivers. Reinstalling Nvidia's drivers following each Realtek update has solved my issues and Live Update 6 hasn't acted up since.

I haven't bothered to check and see if updating Realtek's drivers manually avoids the issue or not. I'll check to see if that makes a difference next time. I will probably take the advice that was posted upthread and do installs manually from here on out; I'll just use Live Update to see what's available.
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kurt.callebaut

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« Reply #158 on: 28-July-17, 10:36:10 »

Hi,

just got some new hardware from MSI a videocard and MSI Gaming mainboard.

I have 2 issues to report :
1. The liveupdater popups are showing deskop while playing games, not funny when the game dissapears when nobody is asking, So the only choise is selecting never update, no reminder.
2. After doing this : This week i notice stuttering in games and i finally noticed that MSI live updater is using 50 % CPU time ?? What for doing nothing.. After killing the MISLiveupdater process, my PC is running fine.. cmon guys a program that only should check online for new updates once a day or not at all... why does it use 50 cpu continiously ? 


Btw  Not related to this topic, but the gaming app takes minutes before it becomes visible...after starting the exe.

thx for listening.

Kurt
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davide-x

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« Reply #159 on: 30-July-17, 09:46:51 »

I bricked my B350 Tomahawk updating the bios through MSI Live update, and had to wait 1 month for the RMA, but now everything is working fine. The only problem is that the MB that came back from the RMA had installed the first BIOS version (v 1.00). For this reason I can't set the frequency of my rams above 2133 MHz; quite disappointing, since they can work at 3200 MHz. I would like to update the BIOS, but I'm really scared to brick again the MB. What would you suggest? What's the safest way to update the BIOS? Is there something I can do in advance that could safeguard me in case of problems? That is, a fail-safe method.
Thanks in advance.
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flobelix

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« Reply #160 on: 30-July-17, 11:35:52 »

Use bios included MFlash instead of Live Update. That is safe. LIve Update is flashing under Windows and can be troubled by any small software issue even not related to Live Update itself.
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davide-x

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« Reply #161 on: 30-July-17, 11:44:31 »

Use bios included MFlash instead of Live Update. That is safe. LIve Update is flashing under Windows and can be troubled by any small software issue even not related to Live Update itself.
Thank you for the answer, may I upgrade from v1.00 straight to v1.6?
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flobelix

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« Reply #162 on: 30-July-17, 11:47:13 »

Yes, that is no problem. All later bios versions do include all previous fixes.
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MSI X299 Gaming M7 ACK (MS-7A90) Bios 1.5
Core i7 7820X @ 4200.95 MHz (42 * 100.02 MHz, fixed all cores), 1.088v
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kaisersolo

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« Reply #163 on: 07-August-17, 15:21:07 »

@darkhawk, @nichrome

Latest version of LiveUpdate as of this date 07/08/2017

Updating my MSI x370 gaming plus. What you see in the image attached. Has been on my screen for 30+ mins, I previously have updated my bioses via mflash and Live Update, but it never has taken this long. Have I bricked the motherboard with MSi Live Update? Can I salvage this? Please help.
 
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NichromeTopic starter

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« Reply #164 on: 07-August-17, 21:40:56 »

Let it sit for another 1-2 hours. If nothing happens, try rebooting it. It may be bricked, or just software crashed (or something).
In the worst scenario, you'll need to RMA the board. See >>How to contact MSI.<<

Also make sure to try >>Clear CMOS Guide<<
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kaisersolo

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« Reply #165 on: 08-August-17, 05:32:19 »

@Nichrome 

Phew...... that waS CLOSE.
followed your instruction and rebooted.
It's alive.

I will always update via mflash!

Thanks
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NichromeTopic starter

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« Reply #166 on: 08-August-17, 07:17:03 »

That's great then :)
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noodlesrap

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« Reply #167 on: 24-August-17, 03:22:53 »

mobo: z68a-g43 g3

Trying to upgrade from geforce 560ti to geforce 1060.
b2 error.
b2 error fix: update bios.
option 1: mflash bios using usb stick with E7750v52
attempt 1: failure - freezes upon selection of USB stick in "select one source to update bios"
attempt 2: failure - same issue after changing USB sticks.
option 2: liveupdate 6
attempt: failure - no option in version 6.2.0.18 for updating or scanning MB BIOS.
option 3: liveupdate 6 earlier version
attempt: failure - downloads 4.30 to upgrade from 4.00, but does not attempt install
option 4: liveupdate 5
attempt: failure - does not attempt install but gives false "reboot your computer" message as if install had completed.

o_0

What the heck do I do!?

i5 2500k @ 3.3
16gb at 1833
win 10 64bit
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Svet

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« Reply #168 on: 24-August-17, 12:37:50 »

@noodlesrap
if you have some issue open new topic
live update can't flash all in one .exe updates
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ft55555

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« Reply #169 on: 30-August-17, 07:08:01 »

When I ran Live Update 6, I received a notification that there was an update to Live Update. The setup program popped up and it abruptly quit. It turns out that Windows Defender identified an executable called "SUpdate.exe" that Live Update downloaded to my Internet cache folder as malware. The same thing happened when I tried installing a Realtek audio driver update through Live Update using the "Total Installer" button.
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Nidhoggr

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« Reply #170 on: 31-August-17, 06:53:05 »

When I ran Live Update 6, I received a notification that there was an update to Live Update. The setup program popped up and it abruptly quit. It turns out that Windows Defender identified an executable called "SUpdate.exe" that Live Update downloaded to my Internet cache folder as malware. The same thing happened when I tried installing a Realtek audio driver update through Live Update using the "Total Installer" button.

Whitelist (exclusion list) the SUpdate.exe then and retry.
https://support.microsoft.com/en-us/help/4028485/windows-add-an-exclusion-to-windows-defender-antivirus
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ft55555

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« Reply #171 on: 31-August-17, 07:38:54 »

Whitelist (exclusion list) the SUpdate.exe then and retry.
https://support.microsoft.com/en-us/help/4028485/windows-add-an-exclusion-to-windows-defender-antivirus

I've updated Live Update several times in the past. Why would I have to do this now?
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jw1jones323

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« Reply #172 on: 09-September-17, 17:10:58 »

Ugh.  I've been struggling with this issue all summer and have been to proud to post.  I put my pc together and it was taking forever to boot, if it booted at all.  I'd say it would only get to the OS maybe 1 out of 3 tries.  I decided to try the live update function.  It seemed to reboot and now won't get past debug code 07.   I've tried flashback to no avail, but tbh I've never had a bios update fail and didn't know what rev level it came with.  If someone can get that info by serial, I'd greatly appreciate it.  My board is an X370 gaming titanium.  S/N (I think) H316444165 01002.  At least that's the only number I see that resembles a serial number.  Oh, and I should add when I do try flashback, the white light blinks 3 times and stops.  I've stripped it down to nothing, tried all of my components except my CPU in another PC. I only have Intel CPU based pcs and this is a Ryzen 1700x.  This is the first build I've done in probably 15 years and probably the non sever I've touched in 7.
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gbonham

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« Reply #173 on: 21-October-17, 04:03:31 »

I have a MSI Krait Gaming 3x and have absolutely no MSI Software installed.  I keep getting this message every time I boot up.  Nothing has been added to my start up list.  Please help.
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NichromeTopic starter

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« Reply #174 on: 21-October-17, 11:46:45 »

Download and install drivers and utilities from your product page.
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gbonham

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« Reply #175 on: 21-October-17, 14:30:00 »

Download and install drivers and utilities from your product page.
Ummm....No.  Everything works fine and I refuse to install a manufacturer's suite of applications because they have an annoying splash screen.  I need some real help here.
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NichromeTopic starter

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« Reply #176 on: 21-October-17, 18:20:50 »

So what's the issue?
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gbonham

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« Reply #177 on: 22-October-17, 18:25:52 »

So what's the issue?
I just don't want the splash screen to pop up.  I've had the motherboard since August of last year and have never had this issue.
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NichromeTopic starter

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« Reply #178 on: 22-October-17, 19:20:28 »

Just uninstall the software. 
Alternatively check start-up programs and disable anything that's related to MSI LiveUpdate, Command Center etc (whatever you actually have installed).
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tomsromans20

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« Reply #179 on: 24-October-17, 18:11:55 »

Weird things going on
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gordonskac

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« Reply #180 on: 25-October-17, 18:14:32 »

Same here with B350 Gaming pro carbon. Any solution?
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msi

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« Reply #181 on: 15-December-17, 15:49:06 »

Live Update 6 - version 6.2.0.23 specifically - ignores the settings and keep prompting for scans. I have my settings set to scan the 1st of every month, but since upgrading to the latest version the settings is being ignored. This occurs on two different PCs. The popup is particularly annoying on my HTPC since it pops up almost everyday, so instead I've simply disabled it for the time being.

Also, a long-standing issue is that the settings get reset with every upgrade. It's annoying that I have to continually reset the settings to the 1st of the month everytime I install a new version. The settings should be preserved through the upgrade process.
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japsr1

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« Reply #182 on: 02-January-18, 21:20:10 »

Live update is not finding the X-Boost utility update as of 12/28/2017 also when I boot my system I get an error message the states X-Boost API in not find? I'm currently using Live Update 6.2.0.23.
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francoismoolman1

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« Reply #183 on: 05-January-18, 07:47:14 »

MSI Live Update keeps on asking to check for live updates even I you had selected the options of for once a month !!
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NichromeTopic starter

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« Reply #184 on: 05-January-18, 09:24:08 »

Please report those bugs to MSI: >>How to contact MSI.<<
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leskgr

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« Reply #185 on: 05-January-18, 19:52:47 »

My server was hacked - it is MSI 970 Gaming. The system is still half operational, but the attacker managed to ruin my bios, that is latest M4.
The case is I can not update bios through Mflash - the bios just freezes when I do it.
My computer is Linux Kubuntu server, but I attached Windows 10 x64 ssd and bootet it and I tried to flash bios from Live update, but both version 6(latest) and 5 say that my bios is uptodate and there is nothing to do, but I need to flash and fix my bios.
Can You give me an utility for windows 10 x64 so I flash bios directly and can You fix Live update that it allows to flash the same version of bios over (what I think You should still do and allow that after pop up). If You have bios updater for linux or from usb stick/dos please supply that ASAP.
Thanks in advance, sincerely, Grega from Slovenia
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NichromeTopic starter

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« Reply #186 on: 06-January-18, 19:27:38 »

You can try and >>Use the MSI HQ Forum USB flasher<<
Please read instructions and warnings carefully.
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richard

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« Reply #187 on: 08-January-18, 10:47:43 »

I've been relying on Live Update (currently v 6.2.0.23) to scan for new drivers as well as BIOS updates.

I have an MSI Z170A Gaming M7 motherboard and I'm on BIOS version 1.E0. Live update hasn't listed any new BIOS versions for quite some time and still doesn't when I scan as of wring this post but yet I just realized after manually checking for available downloads for my motherboard, 4 new BIOS versions have been released since the version I'm on was released.

Does this mean you can no longer rely on Live Update for BIOS updates but you need to look for those manually from now on?
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Bios: Version 1.J0
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« Reply #188 on: 27-February-18, 06:23:45 »

Altough the update schedule has been set to monthly, 
Live update keeps prompting for rescan after each system start.

Microsoft Windows [Version 10.0.16299.248]
MSI Live Update 6 #6.2.0.27
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« Reply #189 on: 03-March-18, 15:23:12 »

Thanks for all the warnings about using Live Update to update BIOS, i think i will do it the old fashioned way :]

Seems like Live Update does not seem to understand i have installed some software, for example my AMD Chipset Drivers show up as "Not Installed", altough i have installed them a few times already, are they really installed can i check from somewhere or is it just Live Update not working right?
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« Reply #190 on: 17-March-18, 08:07:56 »

New version available - LiveUpdate 6_6.2.0.29.
Usually posting which version gives troubles should be helpful.
So far I had no issues with Live Update.
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« Reply #191 on: 20-March-18, 15:37:27 »

Thanks because I'm one of these to what Live Update say no updates available and when check manually I found.
So it seems that I can not trust him anymore.
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« Reply #192 on: 01-April-18, 17:38:22 »

Hi all,

This sticky topic has been created so you can report any issues you have with MSI Live Update software.
So if you experience any issue related to this program, please post here instead of creating new thread. We will do our best to help you as long as it's not common problem with particular version of LU.

Please make sure to post Live Update version, error message and code, and also follow this >>Posting Guide<< so we and MSI know what systems/combos are affected by it.

Thanks  :hat tip:

Hi, I hope there is someone on this page that can help. my system updated three days ago, using live update 6, now my front headphone and mic sockets are not working, i uninstalled realtek from my PC, reinstall realtek using MSI site/service and so on, finally getting to the download section on the product (REALTEK) for MSI motherboard i downloaded it, installed it, nothing, everything still the same, i maybe did it now 10 +. My headphone work if i plug it straight to the speaker sockets in the rear, and the mic gets raid and works on the rear mic socket, and by the way MSI, if you reading this, why are there no rear socket for the headphone, so much money and only headphone socket on the front, rip off from a MSI brand. everything showing the headphone and mic, test sound, the bar for sound green go's up and down, no sound on the headphone, test mic, don't pick up sound. I went to MSI forum page, so many people with the same problem, no reply from MSI on a fix, nothing, my system is +- 7 month old, and if i think off my old PC i had for over 10 years and hardly had problems with it, and this build i paid a lot of money to build using MSI products, and you cannot get to a customer service help desk, because things they want from you, a normal person, to fill in a stooped form technical info of my system, how must i now where to find it, if i tell you the Motherboards name Z270 GAMING M3 Motherboard, you must know the processor and BIOS for that motherboard, what are you doing working for MSI if you don't know that. I cannot get anywhere for help to see if i can resolve this problem. How do i get intouch with a technician or someone from MSI, I need after sale service from MSI. My PC updated 3 days ago, today sunday,  15:35, did a BIOS update using live update 6 thinking maybe it wil sort out my problem, it updated/downloaded for over 2 hours, that's when i decided to restart my pc,nothing updated, it's fake.
My system spec.
MSI Z270 Gaming M3 motherboard
GeForce GTX 1060
intel(R) core(TM) I7-7000 CPU @ 3.60GHz
Ram 32Gb
WIN 10 Home 64 Bit operating system
 Bean battling to get help from MSI people, i think off selling this PC and go back to the brand i hardly had no problems with and if i had a problem, you can get in touch with their tech people, not like MSI after service

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Kitsunefoxie

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« Reply #193 on: 05-April-18, 17:03:50 »

Just a global rule of thumb. NEver really update your bios with a in windows live updator. You'll sometimes be successful, other times you can brick your board.
Use the MSI HQ BIOS FLASHER.
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carol

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« Reply #194 on: 13-April-18, 02:38:06 »

My System:
MB BIOS  MS-7885   P.50 *   and the only reason it is not P.00 is because I manually downloaded it today, and flashed it via MFlash.   MSI Live Update 6, reported that P.00 I was at the latest bios available.   That is the original bios which came on the motherboard in 2015!

So that is annoying, now I'm wondering if the update software will serve a use at all for finding the next one, which I hope is coming out soon due to Meltdown / Spectre.
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NichromeTopic starter

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« Reply #195 on: 13-April-18, 08:37:09 »

I doubt they will update it. But you can ask: >>How to contact MSI.<<
My guess (and hope) is that MSI abandoned updating LiveUpdate database with BIOS versions.
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I only take responsibility for what I say, not for what you understand.  Any posts are my own views!

danielpsmith2004

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« Reply #196 on: 22-April-18, 19:16:58 »

It was like this after the 6.2.0.32 update.

https://cdn.discordapp.com/attachments/291667491464282114/437696474365689868/unknown.png

I can't scan / do anything. Except a BIOS scan.
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acgibbs

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« Reply #197 on: 09-May-18, 17:55:09 »

Just bought and installed MSI Z370 GAMING PRO CARBON AC Installed off the disk then went to look for updates
I have noticed there is no tick box for bios



* LIVE UPDATE 6.pdf (369.21 kB - downloaded 15 times.)

 O/S :Windows 10 Pro 64-bit
  CPU  :Intel Core i7 @ 3.70GHz
  RAM  :16.0GB Dual-Channel Unknown @ 1600MHz (16-18-18-36)
  MOBO :Z370 GAMING PRO CARBON AC (MS-7B45)
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aluisious81

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« Reply #198 on: 22-May-18, 17:41:40 »

LiveUpdate downloaded an LED FW Update that totally disabled the LED control on my board.

Here is the log that was produced:

2018/05/22 00:09:07.756        Loder verf, vers: A, 0
2018/05/22 00:09:08.263        LED VerF : A
2018/05/22 00:09:08.266        LED VerS : 19
2018/05/22 00:49:06.731        LED VerF : A
2018/05/22 00:49:06.736        LED VerS : 19
2018/05/22 00:49:11.242        Loder verf, vers: A, 0
2018/05/22 00:49:43.447        Loder verf, vers: A, 0
2018/05/22 00:49:43.954        LED VerF : A
2018/05/22 00:49:43.957        LED VerS : 19
2018/05/22 09:32:16.206        LED VerF : A
2018/05/22 09:32:16.211        LED VerS : FF
2018/05/22 09:32:20.733        Loder verf, vers: FF, FF

I fully expect you to do nothing about it. Going to go change my 2 star review of your awful service on Amazon to a 1 star review.
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NichromeTopic starter

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« Reply #199 on: 22-May-18, 21:56:36 »

My awful service? :bonk:
Contact MSI about your issue. >>How to contact MSI.<<
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