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Author Topic: Still Having Wake Problems  (Read 1483 times)

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robertmcohenTopic starter

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Still Having Wake Problems
« on: 27-August-17, 22:41:08 »

So today I hooked up an Ethernet cable to a switch connected to my router.  Works fine, does 1Gbs.

But I'm unable to wake up the computer via Remote Desktop through this cable.

When the computer goes to sleep, the router no longer sees the PC.

Have tried many, many combinations of settings but to no avail.

Looking for more answers.

Related:  Not sure under what circumstances, but the switch in the driver properties box to allow the device to bring the PC out of sleep gets unset on a regular basis.
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rbleroy91

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« Reply #1 on: 28-August-17, 07:07:05 »

Hello,

In the Bios, have you verified (default values) that :
- "Advanced Mode/SETTINGS/Power Management Setup\ErP Ready" is set at "Disabled"?
- "Advanced Mode/SETTINGS/Wake Up Event By" is set at "BIOS"?
Can you set "Advanced Mode/SETTINGS/Resume By PCI-E Device" to "Enabled"?

I suppose you are in Windows 10. Can you verify in the device properties (under "Network adapters"), "Power Management\Allow the computer to turn off this device" and "Allow this device to wake the computer" for your ethernet interface? are checked (for the moment, uncheck "Only allow a magic packet to wake up the computer")? Can you open a CMD window and enter this: "powercfg -devicequery wake_armed" to verify that your ethernet interface is listed?

If nothing works, can you give full specification of your system (bios version included)?

Good luck,
:-)
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« Last Edit: 28-August-17, 15:02:57 by rbleroy91 »
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robertmcohenTopic starter

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« Reply #2 on: 28-August-17, 17:05:06 »

Yes, I've done all of the items that you're suggesting.

I'm not sure what system info you want:

BIOS Version 1.6
Ryzen 1700
OC 3.8Ghz @ 1.35v / Stock Wraith Spire cooler
Corsair Vengeance LPX 3000 at 2933 MHz using X-AMP profile
Windows WHQL
Booting from Samsung 960 Pro / 512Gb
3 TB WD HD
Corsair CX 430 PSU
USB Bluetooth adapter
Logitech USB Universal receiver
Radeon RX550 series adapter
AMD Balanced power profile (with mods)
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rbleroy91

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« Reply #3 on: 28-August-17, 22:23:06 »

I suppose, it is about your "B350M Mortar" mobo. So, you are using the "Realtek PCIe GBE  Family Controller" for your ethernet connection.

Firstly, install the last version of the "Realtek PCIe GBE Family Controller" driver: Rev.10.021 2017/8/25 (from Realtek site) (it is Rev.10.018 on the MSI site). Try now to wake-On-Lan.

If problem remains, in Device Manager,
- Expand Network Adapters section and locate "Realtek PCIe GBE Family Controller"
- Right click it and choose "Properties"
- Go to "Advanced" tab, locate the network adapter’s 2 options called "Shutdown Wale-on-Lan"+"Wake on Magic Packet" and set both to "Enabled"
- Go to "Power Management" tab to check the settings "Allow this device to wake the computer"+"Only allow a magic packet to wake the computer" are both checked
Try now to wake-On-Lan.

If problem remains, do a Bios screen copy of "Advanced Mode\Settings\Realtek PCIe GBE Family Controller" (shows driver information and configuration of the ethernet controller parameter) then upload it. It will help to go further.
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robertmcohenTopic starter

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« Reply #4 on: 29-August-17, 18:53:30 »

Installed the latest Realtek driver:  No change.

Attached find the BIOS screen capture.

FYI:  When the computer goes to sleep, the router no longer sees that port.  There's no keep-alive of any sort.
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rbleroy91

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« Reply #5 on: 30-August-17, 07:37:18 »

Do you see any network activity on the mobo: Ethernet LED state on
- the mobo (Link/Activity LED)?
- the router's port ?

Please, upload a Bios screen copy of:
- "Advanced Mode\Settings\Power Management Setup"
- "Advanced Mode\Settings\Wake Up Event Setup"
(not a zip but direct copies after having converted them to jpg)
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robertmcohenTopic starter

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« Reply #6 on: 30-August-17, 16:14:41 »

No visible activity anywhere when the unit goes to sleep.  The router doesn't register that the unit is attached.

Attached are screenshots you wanted.
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rbleroy91

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« Reply #7 on: 30-August-17, 17:32:32 »

No activity link, so we must investigate deeper the driver configuration!
 In Device Manager,
- Expand Network Adapters section and locate "Realtek PCIe GBE Family Controller"
- Right click it and choose "Properties"
- Go to "Advanced" tab, locate the network adapter’s 2 options called "Energy Efficient Ethernet"+"Green Ethernet" and set both to "Disabled"
- Set the other option called "Wake On Pattern Match" to "Enabled"
- Go to "Power Management" tab and verify that settings "Allow this device to wake the computer"+"Only allow a magic packet to wake the computer" are remaining both checked.
Fully restart, then go to sleep state. Have you now the mobo's ethernet connector with the Link LED on? If yes, how are LED on your router connector?
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robertmcohenTopic starter

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« Reply #8 on: 30-August-17, 23:21:02 »

Did all that but no change:  There is no link activity visible in the computer and the router no longer sees that IP address when in sleep mode.  (The keyboard and mouse are OK though.  The keyboard is USB and the mouse communicates through the USB Logitech Universal Receiver).

Is this known to work on this board at all?  Has anybody made it work?

Thx
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rbleroy91

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« Reply #9 on: 31-August-17, 08:04:13 »

I have not this mobo so I cannot respond to your last question. For that, it would be better to ask directly to MSI: >>How to contact MSI.<<. Furthermore, do not omit that the culprit can be your router (see next)...

Two last ideas:

1/ In "Device Manager \ Network Adapters \ Realtek PCIe GBE Family Controller \ Properties \ Power Management", uncheck "Allow the computer to turn off this device". Then, because it is possible that your router cannot negociate speed change when the pc goes to sleep, go in the "Advanced" tab, locate the option "WoL / Stop Network Speed" and try each of the three entries (for me, "Not slow speed" would the best): for each, go to sleep and watch over LED on your mobo and router.

2/ If probkem remains, perhaps, it would be required, in the Bios, to set also "Advanced Mode \ SETTINGS \ Integrated Peripherals \ LAN Option ROM" at "Enabled". (You can also try "Network Stack")
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robertmcohenTopic starter

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« Reply #10 on: 01-September-17, 03:43:34 »

Thanks for all the ideas, but still no luck. I feel it's a motherboard issue so I'll deal with Msi directly.
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rbleroy91

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« Reply #11 on: 01-September-17, 07:21:12 »

Ok, keep us informed! :noidea:
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robertmcohenTopic starter

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« Reply #12 on: 01-September-17, 17:47:38 »

This is what I got back from MSI:

Dear Customer, please check bios advanced setting/wake-up-event. Change option for Resume by Onboard Intel LAN to enabled. If bios does not have this option, the motherboard is unable to perform this function.

Had I known this from the beginning I would not have chosen this board.  And now it's too late to return it.  I will probably junk it and find something else, perhaps even a different manufacturer.
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rbleroy91

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« Reply #13 on: 01-September-17, 21:30:07 »

Hooo, I understand your surprise! Even more, when reading the user manual (see extract below). :biggthumbsdown:

For me, your mobo would be able to WoL. Searching to help you, I have read many posts where MSI's users report that enabling "Resume By PCI-E Device" in the Bios permit to WoL; see for example >>YouTube - MSI Wake-On-Lan Setup/Configuration - How to start computer from phone<< or >>Clubic - WoL<<.

Answering 'you must have "Resume by Onboard Intel Lan" in Bios option to be able to WoL' is rather laconic knowing that your mobo has not an Intel but a Realtek controller. It would be interesting to respond to MSI asking for a list of their AMD based mobo having such Bios. :rtfm: You can also ask them about the PCI-WoL function introduced in Bios Version 1.5 (see extract below).

To finish, if you have not a relevant response, you can try with the last beta bios version 1.71: >>Beta Bios for B350M Mortar (thanks to darkhawk)<<. Perhaps, it will help...
« Last Edit: 02-September-17, 05:39:22 by rbleroy91 »
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robertmcohenTopic starter

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« Reply #14 on: 01-September-17, 23:21:55 »

I've ordered an Intel PCI Ethernet card to see if that will work.  It's cheaper/easier than a whole new MB setup.  It will arrive in about 48 hours and I'll let you know what happens then.

(I did try a Microsoft USB -> Ethernet adapter and while I can see the LED blinking when the system is asleep, still no joy here.  I assume the light is from the router trying to make contact rather than the MB trying to talk to the router.)

I'm a bit reluctant to go with a Beta BIOS.  Don't want to brick the thing.  Is there any info on it yet???
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rbleroy91

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« Reply #15 on: 02-September-17, 08:43:22 »

Unfortunately, the content of beta bios is not available to users. Often, even the MSI support team does not known it!
Good idea to try with a USB-LAN. As for me, I would try with a PCI adapter fully documented like this: >>Intel EXPI9301CTBLK<<.

I am certain we are so far from success but MSI support does not help! New ideas:
- Type "SHUTDOWN -s -t 0" in CMD, then does the LED link remains on? (>>support.microsoft.com - WOL<<)
 - From the Realtek driver properties, can you upload copies of tabs "Driver" (to see version actually used) and "Advanced" (to see all available options)?
« Last Edit: 02-September-17, 16:13:46 by rbleroy91 »
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robertmcohenTopic starter

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« Reply #16 on: 05-September-17, 19:37:33 »

I got a PCIe LAN card that advertises Windows 10 WOL capability, but it turns out to be another Realtek chip and the results are the same:  Put the system to sleep/hibernate and the link dies.

At this point I'm exhausted on this and will give up for now.

Maybe when the next BIOS is formally published I'll try again.
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rbleroy91

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« Reply #17 on: 05-September-17, 20:24:26 »

The good news from your test is that it is not, as MSI support said, the onboard LAN that is blocking: even with a PCI (that must walk according to the bios) LAN, pc does not wake. Of course, I suppose that you have you correctly configured this last to wake.

Problem is from "buggy" bios or from Windows!
Quote
(...)
- Type "SHUTDOWN -s -t 0" in CMD, then does the LED link remains on? (>>support.microsoft.com - WOL<<)
(...)
Have you tried this with onboard LAN? With PCI LAN?
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robertmcohenTopic starter

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« Reply #18 on: 06-September-17, 03:35:35 »

Yeah, no activity at all.

As I read it, that command does a complete shutdown, not a sleep or hibernate mode.

In fact, neither the mouse nor keyboard will wake from that command.  Only the power button itself.
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rbleroy91

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« Reply #19 on: 06-September-17, 08:05:39 »

Hoops! But, have you read the link given after the command?
>>MS Support - WOL behavior in Windows 8, Windows 8.1 and Windows 10<<, in particular, this part at the end:
"Network adapters are explicitly not armed for WOL in either S5 or S4 cases because users expect zero power consumption and battery drain in the shutdown state. This behavior removes the possibility of invalid wake-ups when an explicit shutdown is requested. Therefore, WOL is supported only from sleep (S3) or hibernation (S4) states in Windows 8, 8.1 and Windows 10."
It is also informative to read the following: >>MS Support - System Power States<<, in particular, this part:
"WOL is supported from sleep (S3) or hibernate (S4). It is not supported from fast startup or soft off (S5) shutdown states. NICs are not armed for wake in these states because users do not expect their systems to wake up on their own."

- Can you try this :
In Control Panel,
  . open the "Power Options" item
  . click the "Choose what the power buttons do" link
  . clear the "Turn on fast startup (recommended)" check box
  . click "Save Settings" button
Go to Sleep => Does the LED link remains on?

- Can you open a CMD window and enter this: "powercfg -devicequery wake_armed" => Are your LAN adapters listed?
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robertmcohenTopic starter

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« Reply #20 on: 06-September-17, 19:28:41 »

No change.

It's as though the mobo is not supplying any power to the PCIe cards at all in sleep mode.  Otherwise, even though WOL might not work, I'd expect to see the link lights going.

I've tried an Intel PCIe WiFi card as well.  Same results.

My conclusion is that it simply doesn't work and won't work with the current BIOS version.

Hopefully, they'll do something about it in the near future.

In the meantime, I'll just keep the system from sleeping at all;  It'll always be on ready for an RDP request.
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rbleroy91

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« Reply #21 on: 06-September-17, 22:02:16 »

Yes, but numerous elements of Windows can also be the culprit: OS, Chipset driver or LAN driver/config.
In case it is the Chipset driver, try to apply the last official version: >>support.amd.com (Rev.17.30 2017-08-25)<< (it is Rev.17.10 2017-08-01 on MSI site)

In case it is bios (in sleep mode, no power even for the PCIe cards as you saw), it would be surprising that MSI support is not informed. If not, do a new request, but now for PCIe, alerting them of your problem with your Intel PCIe WiFi card so they cannot repond again that wake unability is normal. Perhaps, that will help to have a new bios correcting this problem.
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plutomate

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« Reply #22 on: 07-September-17, 05:11:40 »

did you successfully configure the WOL on other platform with the similar setup (windows settings? anti-virus? firewall?) cuz i don't think there's any WOL limitation on B350 chipset and the reply you get from MSI is definitely wrong, there are lots of time when you need to do WOL and you just need to enable wake up by PCIE in bios.
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robertmcohenTopic starter

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« Reply #23 on: 12-September-17, 03:13:18 »

I placed yet another couple of messages with support and they sent me this today:

Quote
You will need to figure out what 3rd party hardware is compatible with what you are looking to accomplish.

I wrote them back and told them that I had no intention of buying device after device until I might find one that works.

I've asked them to escalate this.

We'll see what happens.
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plutomate

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« Reply #24 on: 12-September-17, 05:27:12 »

if you try to ping your system (in command prompt) from the host, can the host successfully recognize the system?
« Last Edit: 12-September-17, 15:27:20 by plutomate »
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robertmcohenTopic starter

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« Reply #25 on: 12-September-17, 15:13:08 »

No to ping.

Once the system goes to sleep, it's no longer seen anywhere on the LAN.
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plutomate

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« Reply #26 on: 13-September-17, 05:35:45 »

try as simple as connect host directly to your system, enable wake up by PCIE, configure ethernet TCP/IPv4 as followings,
Host:
IP Address: 192.168.0.1
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.10
System: 
IP Address: 192.168.0.2
Subnet mask: 255.255.255.0
Default gateway: 192.168.0.10
turn off firewall, use magic packet or any other WOL software to try to wake up your system, make sure MAC address is correct
if this works, then it's pretty sure that something else is causing the issue but not the board
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robertmcohenTopic starter

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« Reply #27 on: 13-September-17, 23:59:29 »

I'll get to this in a bit, but in the meantime, why should this be different than just pinging through the network?
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plutomate

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« Reply #28 on: 14-September-17, 02:18:05 »

just try to avoid any potential problem in your network
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robertmcohenTopic starter

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« Reply #29 on: 15-September-17, 01:34:28 »

No change.

So the real question is:  Has anybody made this work on this board?  Or even on any MSI B350 board?
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« Reply #30 on: 15-September-17, 02:09:21 »

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robertmcohenTopic starter

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« Reply #31 on: 21-September-17, 18:38:00 »

Haven't gotten a response from Support for my request to escalate this issue, nor from the guy in the other thread. (Color me pissed.)

This isn't a high enough priority at the moment to spend any more time on it.

If it does become higher priority, though, the simpler/faster/cheaper solution is just to do some research and find an AM4 board from any manufacturer that is known to solve this problem.

Thanks for both of your suggestions.
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« Reply #32 on: 21-September-17, 21:52:51 »

I am really sorry to be unable to help you more. Here, we are only users as you and we try to help but it is not always succesfull.

Yes, help from "the guy in the other thread", who clames that it works for him, should be usefull. Unfortunately, everyone request help when he need, but not everyone try to help when others need...

To finish, I will not suggest more to try because I think you are too exaspered by this problem.
Good luck for the next,
:smile:
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« Reply #33 on: 22-September-17, 08:58:22 »

It's for sure B350 board works with WOL but maybe something wrong with your configuration/settings :( 
The worst case you could try issue an RMA from MSI to rule out the possibility of board being bad..it'd take few days to get the board back tho
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robertmcohenTopic starter

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« Reply #34 on: 22-September-17, 15:03:25 »

How do you know it's the Mortar version of the board that works?  We never got a response from the other guy.
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Svet

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« Reply #35 on: 23-September-17, 05:25:44 »

try those to isolate the issue:

Quote
check if your system receives the Magic Packet by using these tools:
Sender: https://www.depicus.com/wake-on-lan/wake-on-lan-gui
Monitor: https://www.depicus.com/wake-on-lan/wake-on-lan-monitor

Run the monitor on the system you want to wake up from LAN (allow the monitor to access LAN when requested or disable Windows firewall) and use a different system to send the Magic packet.
If the monitor picks up the packet, you can first try to wake the system from Sleep (S3) and if that is succesful try to wake from Shutdown (S5).

Tip: You can also use "Depicus Wake on Lan" on your smartphone (Android, iOS, WindowsPhone) or from their website (success depends on your router's settings/capabilities)
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robertmcohenTopic starter

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« Reply #36 on: 23-September-17, 17:36:59 »

I've turned off the Magic Packet requirement altogether.  No change.

So here's something:

I can actually wake up the machine remotely within the first n seconds or so of putting it to sleep, where n might be 30 or 60.  Haven't done too much more there.

But after the initial period, I can't wake it.

So now I'm left with 3 possibilities:  The MOBO cuts communication/power after n+1 seconds, the switch cuts the connection on idle for that period, or the router cuts the connection.

I can't find anything on a quick search about either of the last two options, but will continue to noodle on this.
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Svet

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« Reply #37 on: 23-September-17, 18:51:07 »

Quote
I've turned off the Magic Packet requirement altogether.  No change.

no need to turn it off
just use both tools that i link you
and see if the computer who are trying to wake up from sleep will receive the magic packets,
before you put it to sleep



Quote
So here's something:

I can actually wake up the machine remotely within the first n seconds or so of putting it to sleep, where n might be 30 or 60.  Haven't done too much more there.

But after the initial period, I can't wake it.

So now I'm left with 3 possibilities:  The MOBO cuts communication/power after n+1 seconds, the switch cuts the connection on idle for that period, or the router cuts the connection.

I can't find anything on a quick search about either of the last two options, but will continue to noodle on this.

i meet this issue before with a different boards,
but forgot how i fix it.

try those:
* try a different LAN drivers
* try a different VGA drivers
* switch between S1/S3 ACPI Standby from BIOS Setup (if the BIOS setup offers such options)
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robertmcohenTopic starter

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« Reply #38 on: 23-September-17, 23:17:20 »

Also, since I'm running IIS, I am able to wake the PC during that initial 'active' period just by pointing at its IP address.  (Default port 80).
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rbleroy91

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« Reply #39 on: 24-September-17, 08:35:31 »

But after the initial period, I can't wake it.
So now I'm left with 3 possibilities:  The MOBO cuts communication/power after n+1 seconds, the switch cuts the connection on idle for that period, or the router cuts the connection.
Hello,
It is a very interesting news!
It sounds like your IP address was released by the router after that period because of inactivity. That is why you must use the association of IP and MAC address of your pc to WOL it. IP address must not be dynamic but reserved on your local LAN. Have you try something like that: >>Set up Wake-on-LAN on a router<< (it is for a wireless router but applies also for a LAN).
Hopping that it shall help,
:-)
RBL
PS : this tutorial explains clearly: >>WoL from Internet<< (it is in french but I have not found another so exhaustive)
« Last Edit: 24-September-17, 16:04:04 by rbleroy91 »
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robertmcohenTopic starter

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« Reply #40 on: 24-September-17, 15:46:44 »

No, I specifically have my router (Orbi 3000) tie my MAC address to a specific port number.  That's been the case throughout this whole thread.

I will go through the docs that you reference.  I'll try to stumble through the French.
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robertmcohenTopic starter

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« Reply #41 on: 24-September-17, 17:21:11 »

No, the problem is at the PC/OS.

I'm watching traffic on the switch between the router and the PC:

When I put the computer to sleep, the link light remains on but steady.
When I attempt to wake the computer (after the 'active period'), the link light begins to blink.

This would indicate to me that the router is trying to send traffic to the correct port, but it's not being picked up on the PC side.
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Svet

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« Reply #42 on: 24-September-17, 20:16:16 »

have you tried those?:
try those:
* try a different LAN drivers
* try a different VGA drivers
* switch between S1/S3 ACPI Standby from BIOS Setup (if the BIOS setup offers such options)
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robertmcohenTopic starter

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« Reply #43 on: 24-September-17, 21:19:58 »

Yes on 1 & 2.  3 is not an option on this board.
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Svet

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« Reply #44 on: 24-September-17, 23:27:28 »

do you have any OC applied?
have you tried to >>Clear CMOS Guide<< and to retest?
have you tried to do a new fresh OS install too and to install only basic drivers or use windows native,
to check if will works?
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robertmcohenTopic starter

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« Reply #45 on: 25-September-17, 00:24:02 »

Yes, I have tried from a CMOS clear state before.

But I won't be able to get to a fresh OS install with my current workload.

Do you know of anyone who has made this work with this board with Windows 10?

(There was another poster who said it worked, but we were never able to confirm exactly which board he had.)
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Svet

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« Reply #46 on: 27-September-17, 21:44:13 »

it should works
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robertmcohenTopic starter

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« Reply #47 on: 28-September-17, 13:19:39 »

It would be more conclusive if anyone actually had this feature running on this board.

Anyone?
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Svet

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« Reply #48 on: 30-September-17, 21:56:15 »

It would be more conclusive if anyone actually had this feature running on this board. Anyone?

Quote
I can actually wake up the machine remotely within the first n seconds or so of putting it to sleep, where n might be 30 or 60.  Haven't done too much more there.

But after the initial period, I can't wake it.


Quote
Ryzen 1700
OC 3.8Ghz @ 1.35v / Stock Wraith Spire cooler
Corsair Vengeance LPX 3000 at 2933 MHz using X-AMP profile

remove any OC from both memory and CPU,
load BIOS defaults.

then -retry


Quote
BIOS Version 1.6

try latest BIOS too 1.7 if needs:
https://www.msi.com/Motherboard/support/B350M-MORTAR
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robertmcohenTopic starter

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« Reply #49 on: 02-October-17, 15:11:43 »

I have been using 1.7 for a week or so now.

I tried coming from a stock config and no change.

Again, it would be far more useful at this point to find out if anyone has actually made WOL work on this board with this BIOS.  At that point I would set all my switches exactly the same as that person and try from there.

Until that happens (or until someone points out something that hasn't been pointed out before), I'm left to feel that there is a bug somewhere along the path.
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