MSI Global English Forum

Notebooks => GAMING Notebooks => Technical Discussions (MSI Notebook Technical Assistance ONLY!) => Topic started by: street on 17-May-17, 18:54:25

Title: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 17-May-17, 18:54:25
Purchased msi gt72vr 7re back in March,

Ive had system reboots using 3dMark and playing BulletStorm game, sent the laptop to msi, they installed BIOS 86.04.5B.00.82 and limits 1070 clock to 1443mhz.

Msi told me they are working with nvidia to resolve this issue, but it seems is taking a lot of time and the 6RE version of this laptop, from August, suffers from this.

This needs to be in the official FAQ laptop page, for warning people that are interested in buying a msi laptop with 1070 gtx.

- Bios version installed by MSI, 86.04.5B.00.82, DEBUG vBIOS, clocks 1443/3606
- Dragon Gaming Center / Turbo mode does not work
- Loss of 5/10 fps on games and benchmarks
- Loss of 600mhz, before it could reach 1900mhz while playing games
- Affects other MSI models with 1070, GT73VR, GT62VR, GT72VR
- The GT72VR 6RE, laptop from August 2016, has this issue, so its been months and no official fix

https://forum-en.msi.com/index.php?topic=281110.0

https://forum-en.msi.com/index.php?topic=280126.100

https://forum-en.msi.com/index.php?topic=281873.0

https://forum-en.msi.com/index.php?topic=276367.0

https://forum-en.msi.com/index.php?topic=278750.0
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 18-May-17, 04:13:32
Question for msi owners with 1070gtx laptop:

Is there any MSI Laptop with 1070 GTX card, that works 100% with the original vbios? and goes above 1650mhz on boost mode?

Is your 1070 gpu working good? whats your default gpu clocks and vbios?

Let me know,

Thank you.

P.S

For those with chinese vbios 1650mhz, your graphics card was designed to reach 1900mhz with default boost mode.

Dont accept that solution to fix your 2000€ laptop, we need to show that we are not happy with this situation.

"The render test of GPU-Z was executed with up to 1900 MHz in the case of the GT62VR"

https://www.notebookcheck.net/MSI-GT62VR-6RE-Dominator-Pro-Notebook-Review.171215.0.html

Nvidia "only" advertises a Turbo range of 1443-1645 MHz, but the chip can reach up to 1900 MHz (GPU-Z Render test)

https://www.notebookcheck.net/Alienware-15-R3-Notebook-Review.196584.0.html
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: Konstantin on 18-May-17, 09:34:22
You should NOT post irrational article on each of loop. Please understand if you keep doing this, those articles will be removed without any warning or notice. Thanks.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 19-May-17, 01:00:49
You should NOT post irrational article on each of loop. Please understand if you keep doing this, those articles will be removed without any warning or notice. Thanks.

Ok, understood.

--------------

"Since not everyone has this problem "

So its true that not all pascal laptops from msi suffers from this issue right?

One thing that i dont know because theres no feedback,is, the people with this crash problem can overclock with 8A vbios ?
I think the problem is still present but doesnt manifest until certain clock limit, since 8A limits to 1650mhz, the problem doesnt manifest.
Maybe this 10% of 1070 gpu "defective" is unstable above lets say 1800mhz, so with 8A or 82 vbios you are not fixing the problem, but... avoiding the problem.

So, even if the 8A and 82 vbios "avoids" the crash, you still cant overclock or use shift mode, so you still have an inferior laptop in comparison to other users with no problems.

Maybe, the only way, to fix this issue at 100% is to change the gpu?

Am i right?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 24-May-17, 22:50:42
Recent update on the problem: 2016 builds are defective (K1608N, K1609N, etc), 2017 builds are working good (K1701N, K1702N, etc)
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 05-June-17, 23:45:33
Update: MSI is going to replace my gpu with revision 1.2, anyone with the same issue ask MSI the same.

You deserve what you paid for.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: web on 06-June-17, 15:03:12
Very interesting. It's true?
And in the GPU-Z you can find out which revision?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 07-June-17, 03:43:45
Very interesting. It's true?
And in the GPU-Z you can find out which revision?

- https://forum-en.msi.com/index.php?topic=287377.0

I dont know , i created a thread to ask revision 1.2 users, but no one answer me.

Falkentyne have 1070 gtx 1.2, but does not answer, this guy sometimes help but sometimes it seems he doesnt care.

WEB, check your gpu z ID Device line tell me the last digits, does it end on 11B7?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: web on 07-June-17, 12:02:55
Good day!

Yes, my id end  on 11B7

And  support  says me what my part number for my replace videocard: xxx-xxxxx-03S - its new revision. old revision - xxx-xxxxx-01S.

Stability oc 1925, memory +300.  For up OC, Should be increased Core Voltage - I do not want to do this.
I receive a message - the power limit is reached.  But there is no drawdown of frequencies on the charts.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: geoffrey.wong on 08-June-17, 15:03:49
I have the chinese VBIOS.

I do boost my GTX 1070 (MSI GT62VR 6RE), but only until 1897Mhz, lol. above 1900 Mhz, the game crashes.
Is that okay?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 09-June-17, 04:18:58
Good day!

Yes, my id end  on 11B7

And  support  says me what my part number for my replace videocard: xxx-xxxxx-03S - its new revision. old revision - xxx-xxxxx-01S.

Stability oc 1925, memory +300.  For up OC, Should be increased Core Voltage - I do not want to do this.
I receive a message - the power limit is reached.  But there is no drawdown of frequencies on the charts.

Whats your laptop? GT73VR 6RE?

I have the chinese VBIOS.

I do boost my GTX 1070 (MSI GT62VR 6RE), but only until 1897Mhz, lol. above 1900 Mhz, the game crashes.
Is that okay?

It happens to me too, all defective cards doesnt hold up above 1900mhz.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: kamawe81 on 22-June-17, 10:27:53
Hi guys

I have the same problem. They flashed 86.04.5b.00.82 and now my boost clock is 1443MHz too. :(
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: arestavo on 02-July-17, 05:10:44
Same issue, and they flashed my VBIOS with 86.04.5B.00.82 which does limit my cards to 1443MHz, and causes the system as a whole to draw 60W less power. Firestrike is 15% slower - how the :censored: is this a fix? The base clockspeed for laptop 1070s is 1543MHz with boost clocks going much higher (as power/temps allow - just like all Pascal and Maxwell cards!), specifically for the GT73VR according to reviews!

Again, how the :censored: is this a fix?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: arestavo on 03-July-17, 06:52:30
Annnnnd turns out that they didn't really fix the issue of no video out. I put the laptop to sleep today for an hour, woke it up and got an all white screen (happened pre-repair as well)- waited a bit, hard rebooted, and got .... no video out. 

Gee, I'm having a wonderful time NOT using my really expensive laptop. How about you, MSI?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: patataz on 04-July-17, 10:45:57
Hi,

Same problem from France....... I got crash with my 1070 on GT73VR laptop.

Hope MSI will release a fix soon.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: jgrant172 on 29-July-17, 02:04:31
I am having the same issue trying to play Skyrim clean install no mods.  So wondering if there is any fix other than sending it back since I just got in last friday (July 21, 2017). So far it is a great system otherwise as I can play all the games that my old system could not so far except for the above mentioned.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: mrbern on 25-August-17, 09:28:44
Same here ! GT62vr 6re dominator pro
when playing about 1 hour or 2 the laptop crash and reboot !
NO OC 
here the info about the gpu !
you guys think i need a replacement or update ?
thank you !

Dan
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: heyerax on 24-January-18, 11:57:42
Crashing all the time while playing, like 20minutes max... on a gt72vr 7re
(http://gpuz.techpowerup.com/18/01/24/z4w.png)
What is the best way to contact support?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: arestavo on 25-January-18, 04:13:27
By phone, email usually takes a day or two:

https://us.msi.com/about/contact-us
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: ygsoleilfr on 07-February-18, 11:20:06
is there a new vbios for gt72vr  gtx 1070 ?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 08-February-18, 02:13:51
is there a new vbios for gt72vr  gtx 1070 ?

No, and they will never release a new vbios.

Contact MSI Support in your country and ask for new 1070 GTX revision 1.2 or refund.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: max on 10-February-18, 16:29:14
I have the same issues

GT73VR 6RE Titan

I am not very good with stuff like this I just need a monster laptop for school. 
How do I fix this? / Is there a fix without sending it to MSi?
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: jmsanjose27 on 12-February-18, 06:59:29
i got GT62VR 6RE.. crashing all the time. i brought this to msi service center ten a couple of days i have the same problem. so hopeless here. i dont know if this is totally broken or what! please help me what to do Guys/MSI
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 12-February-18, 20:32:40
i got GT62VR 6RE.. crashing all the time. i brought this to msi service center ten a couple of days i have the same problem. so hopeless here. i dont know if this is totally broken or what! please help me what to do Guys/MSI

New 1070 GTX card with revision 1.2 or the money back.

Simple.
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 13-February-18, 20:08:20
"It was never All GP104's that had the issue, only MSI's 1070 on their custom PCB design, which most likely means it was MSI mistake

MSI RMAed and replaced the cards from people who complained. Then sold the borked GPUs to second hand dealers who sold them to people like me.

Who knows how many owners are stuck on the 8A no-turbo vbios as a "fix". The issue is moot though as the real fix, to stop the cards going above 1.013V, is no limiter at stock specs, if anything a light bump in performance due to undervolt, only at extreme OC well over 2000MHz / 150W."

- http://forum.notebookreview.com/threads/1070-laptop-gt73vr-gt62vr-gt72vr-reboot-crash-problem.804978/page-36
Title: Re: ** 1070 laptop: GT73VR, GT62VR, GT72VR reboot/crash problem **
Post by: street on 24-February-18, 01:56:59
How to find out if you have 1070 GTX revision 1.2 (this version is 100% working fine) :

(http://i67.tinypic.com/2qs0yfr.jpg)

 (http://forum.notebookreview.com/threads/1070-laptop-gt73vr-gt62vr-gt72vr-reboot-crash-problem.804978/)
For more info, check this thread. (http://forum.notebookreview.com/threads/1070-laptop-gt73vr-gt62vr-gt72vr-reboot-crash-problem.804978/)