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Notebooks => GAMING Notebooks => Technical Discussions (MSI Notebook Technical Assistance ONLY!) => Topic started by: szaprianov on 22-June-19, 05:12:06

Title: MSI battery calibration app
Post by: szaprianov on 22-June-19, 05:12:06
Hello! I have the following problem with this program: when I run it the app shows me "other windows opened" I tried to close all the programs, but it shows me the same message and i can't start the calibration. Can you give me a link for the latest version of the program. Thanks for the answers!
Title: Re: MSI battery calibration app
Post by: pennknig on 22-June-19, 05:19:54
Hello! I have the following problem with this program: when I run it the app shows me "other windows opened" I tried to close all the programs, but it shows me the same message and i can't start the calibration. Can you give me a link for the latest version of the program. Thanks for the answers!
Have you looked in your task manager for the process that is running?
Title: Re: MSI battery calibration app
Post by: szaprianov on 22-June-19, 05:30:50
Yes, I closed all the programs in the system tray.
Title: Re: MSI battery calibration app
Post by: RaiderGamer on 22-June-19, 08:04:18
post your laptop model

try run app in admin mode

or also maybe it will run in safe mode, i dunno
Title: Re: MSI battery calibration app
Post by: pennknig on 22-June-19, 19:40:21
post your laptop model
try run app in admin mode
or also maybe it will run in safe mode, i dunno
I run itfrom the User Account, it gives an elevated permission prompt.
Didn't work in Safe Mode for me.
Title: Re: MSI battery calibration app
Post by: szaprianov on 22-June-19, 21:59:24
post your laptop model

try run app in admin mode

or also maybe it will run in safe mode, i dunno
Laptop model - GE62 Apache PRO-233. Thank you for your response!
Title: Re: MSI battery calibration app
Post by: pennknig on 23-June-19, 03:28:14
Laptop model - GE62 Apache PRO-233. Thank you for your response!
Have you run a malware scan? Maybe the process that is running might be some bad stuff that hidden from the operating system, possibly a rootkit or trojan.
Title: Re: MSI battery calibration app
Post by: annet on 24-June-19, 05:56:59
Hello! I have the following problem with this program: when I run it the app shows me "other windows opened" I tried to close all the programs, but it shows me the same message and i can't start the calibration. Can you give me a link for the latest version of the program. Thanks for the answers!
What the version you have on your laptop now (check that in Control Panel > Programs > Programs and Features)?
What if you reboot the laptop? Will it still show that you haven't closed other programs?

Here's the link of Battery Calibration from the download page of your model: https://www.msi.com/Laptop/support/GE62-6QF-Apache-Pro#down-utility (https://www.msi.com/Laptop/support/GE62-6QF-Apache-Pro#down-utility)
Uninstall the old one first in Control Panel > Programs > Programs and Features and install again.
Export your system info file using MSI Help Desk and attach it here.