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Notebooks => GAMING Notebooks => Technical Discussions (MSI Notebook Technical Assistance ONLY!) => Topic started by: mbneveling on 24-June-19, 20:44:48

Title: MSI GV62 8RD Network issues
Post by: mbneveling on 24-June-19, 20:44:48
My network adapter has stopped working, When i try installing drivers it says that there is no hardware. Has anyone had this issue? Its kind of important. I need the rj45 connector to work for work. Without it, this laptop is useless.
Title: Re: MSI GV62 8RD Network issues
Post by: RaiderGamer on 24-June-19, 21:43:42
https://support.killernetworking.com/download/killer-uninstaller/ (https://support.killernetworking.com/download/killer-uninstaller/)

check device manager

http://prntscr.com/o63ydy
Title: Re: MSI GV62 8RD Network issues
Post by: mbneveling on 24-June-19, 21:49:31
This is what my device manager looks like.
Title: Re: MSI GV62 8RD Network issues
Post by: WƧI ꓵƨԍʁ Էoʁnw on 24-June-19, 21:53:04
My network adapter has stopped working,
When i try installing drivers it says that there is no hardware. 

Buy a new card.
Title: Re: MSI GV62 8RD Network issues
Post by: RaiderGamer on 24-June-19, 22:52:24
Buy a new card.

but if its the ethernet he needs isnt that hard connected to the mobo? maybe he needs an external usb ethernet device, if they make those
Title: Re: MSI GV62 8RD Network issues
Post by: WƧI ꓵƨԍʁ Էoʁnw on 25-June-19, 01:47:08
but if its the ethernet he needs isnt that hard connected to the mobo? maybe he needs an external usb ethernet device, if they make those
His picture shows the killer wireless card not being detected, so ya, a new wireless card or reseat it.
Title: Re: MSI GV62 8RD Network issues
Post by: RaiderGamer on 25-June-19, 02:36:39
His picture shows the killer wireless card not being detected, so ya, a new wireless card or reseat it.

i think its his killer ethernet

my raider has killer ethernet too

i dont really like it cuz it automatically installs some process thats always running in my task manager even though i never use ethernet,
Title: Re: MSI GV62 8RD Network issues
Post by: WƧI ꓵƨԍʁ Էoʁnw on 25-June-19, 02:51:50
i think its his killer ethernet
my raider has killer ethernet too
i dont really like it cuz it automatically installs some process thats always running in my task manager even though i never use ethernet,
I would rather be on LAN than WiFi, but WiFi it is so I tossed the Killer and went with Intel, it works flawlessly with an Intel processor.
LAN is so much faster than WiFi, especially for DLing large files.
Title: Re: MSI GV62 8RD Network issues
Post by: annet on 25-June-19, 08:27:33
My network adapter has stopped working, When i try installing drivers it says that there is no hardware. Has anyone had this issue? Its kind of important. I need the rj45 connector to work for work. Without it, this laptop is useless.
Anything you've done before this happened (like any updates)?

Try to update BIOS:
https://www.msi.com/Laptop/support/GV62-8RD (https://www.msi.com/Laptop/support/GV62-8RD)
after that, update your EC firmware:
https://www.msi.com/Laptop/support/GV62-8RD#down-firmware (https://www.msi.com/Laptop/support/GV62-8RD#down-firmware)
The instructions are included once you download the file.
Title: Re: MSI GV62 8RD Network issues
Post by: mbneveling on 25-June-19, 11:56:23
Thanks guys, woke up this morning and the Ethernet port decided to work again. I did nothing to it. Hopefully it doesn't happen again.
Title: Re: MSI GV62 8RD Network issues
Post by: WƧI ꓵƨԍʁ Էoʁnw on 25-June-19, 20:28:02
Thanks guys, woke up this morning and the Ethernet port decided to work again. I did nothing to it. Hopefully it doesn't happen again.
Something update, most probably a MS KB went through without you knowing it.
Take a look in your update history.