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MSI GAMING => GAMING Desktop PCs / Monitor / All-in-One PCs => Topic started by: arian_0098 on 07-September-19, 20:54:55

Title: MAG27CQ Tilted Stand
Post by: arian_0098 on 07-September-19, 20:54:55
Even after reading tons of negative reviews on this product, I got crazy & bought this model ... The first MSI product.
now, it's nearly 4 days to assemble monitor and it doesn't stand correctly.
Don't know where the problem comes from exactly, but I've played at least 10 hours with all screws I can and still no chance.
Interesting that it's 2019 and there are companies which release such those products with horrible quality.
Title: Re: MAG27CQ Tilted Stand
Post by: Yang on 09-September-19, 05:49:46
Please describe the "doesn't stand" more information.

Please refer below video for installing stand.
4minute30second ~ 5minutes.
https://www.youtube.com/watch?v=qQG1DGV2jgE (https://www.youtube.com/watch?v=qQG1DGV2jgE)
Title: Re: MAG27CQ Tilted Stand
Post by: julius_vonmeien on 11-September-19, 14:06:58
Thats really bad, to me it looks like more of a internal/backplate problem rather than the stand. ram it bc of the tilt.
Title: Re: MAG27CQ Tilted Stand
Post by: arian_0098 on 15-September-19, 14:38:41
Thats really bad, to me it looks like more of a internal/backplate problem rather than the stand. ram it bc of the tilt.

MSI doesn't have official branch in my country (Iran) and it sells using its distributor. (http://matris.co.ir)
So I went to distributor and it refused to change it.
Believe it?
Now I've bought a high-end monitor and paid a lot on it, but facing with an useless thing.

First and last MSI product ... It's horrible ...
Title: Re: MAG27CQ Tilted Stand
Post by: Nichrome on 15-September-19, 16:29:34
I don't understand the issue..
As far as distributor and their refusal, you'd have to go through some officials in your country that protects buyers.
Also you could ask MSI directly about how to get this fixed / replaced. See >>How to contact MSI.<< (https://forum-en.msi.com/index.php?topic=107326.0)
Title: Re: MAG27CQ Tilted Stand
Post by: arian_0098 on 16-September-19, 14:49:50
Went again to distributor's service center and almost scrapped with them ...
After testing 2 other stands, all of them was suffering from the same issue ...

Glad to know who told MSI it can create monitor ...