🎭 My MSI RMA nightmare – a workstation with RTX 4090 STOLEN, +6 weeks later....still no proper solution #MSI #RMA #France, #RTX4090, #CustomerSupport

[onezerominuson129302ad]

Hello everyone,

Let me tell you a story. Or rather, my story. One that started as a standard RMA with MSI France, and slowly turned into an absurd and endless farce.

Episode 1: The shipment (everything normal… at first)​

I sent back my high-end MSI laptop (a Vector GP68HX with RTX 4090) via UPS, as instructed. I had the drop-off receipt, the tracking number, all in order. And then… nothing. Gone. Disappeared. Vanished into the shipping void.....

Episode 2: UPS does its thing​

UPS said their investigation would take 10 days. It took over 3 weeks. Meanwhile, I kept chasing – every two days, minimum – trying to get updates. “We’re looking into it”, “It’s under review”, “We’ll inform you shortly”... you name it.

Episode 3: MSI steps in… kind of​

Once UPS confirmed the loss, I sent MSI all the required documents: tracking, police report, registered mail, everything.
I’m talking about 100+ messages sent, dozens of calls, and even a lawyer getting ready to step in.

Finally, MSI offered… a replacement.
But not an equivalent one.
1 week ago they proposed a RTX 5080 laptop.

Now, I originally had a 4090. And anyone in 3D/AI/graphics knows: that’s a 10-15% performance downgrade.
Offering a 5080 to replace a 4090 is like swapping a Ferrari for a hybrid and saying “close enough.”

Episode 4: Burnout​

I’m a visual artist working on major international projects, using AI tools like Stable Diffusion and 3D modeling. I’ve now been completely unable to work for over a month.
Clients waiting, deadlines missed, contracts at risk. All because I don’t have access to the tool I bought at full price......

Episode 5: The silence​

Since then: radio silence.
No better offer. No 4090. No 5090. No QWERTY/IT keyboard. No compensation.
Nothing but “we’re forwarding your case”.

Context​

• MSI Ticket number: 1213698

Bottom line: tired, blocked, ignored​

I’m sharing this because I’m tired. But I’m also pissed off.
I’ve done everything by the book. And yet MSI support remains slow, rigid, and disconnected from reality.

So if you’re reading this and you’ve had similar experiences, or if you know how to escalate further, I’d love your input.
At this point, I just want my workstation replaced fairly. Not “close enough”, not “lower but new” – equivalent or better, period.

Thanks for reading.
Solidarity to all of you stuck in post-sale limbo.

G.

 

[Nichrome]

Stick to your thread in notebook section.

Mind that you are not in direct contact with MSI here.
You may want to get in touch with consumer protection organisation in your country, or possibly get a lawyer if it's impacting your income.