34" 5k2k monitor PS341WU

paulradzkov

New member
Joined
Oct 29, 2020
Messages
3
Hello,

A ghost image starts appearing on my monitor MSI Prestige PS341WU.
Turning off and on don't help.

The ghost image disappears when the monitor turned off for a few hours, but the next time I'm seeing it after an hour of usage.
Ghost image recognizable at gray and dark gray background.
It starts appearing after 6 months of usage.

Does anyone have the same problem?
How to fix this?

That's how it looks like:
IMG_4456.jpg
IMG_4457.jpg
 
Last edited:

Nichrome

Well-known member
Global Moderator
Joined
Nov 7, 2013
Messages
19,042
Hi
That is horribly bad. I would suggest you contact MSI. >>How to contact MSI.<<
It is typical burn-in, more often happening on TVs if e.g. you watch same channel most of the time then its logo would burn-in.
 

paulradzkov

New member
Joined
Oct 29, 2020
Messages
3
I'm surprised to see the burn-in effect on an IPS panel.
It appears even after 40 minutes of a static image and disappears very slowly.
I contacted MSI support and they suggested contacting my local seller, to make a diagnostic.
 
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