5090 lightning Z, problem Screen ,new driver nvidia 616.56

ramses

ramses

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- Problem: The Lightning Z screen is detected in Windows but cannot be used.

This problem does not occur with the previous driver 610.88.

 
Solution
ramses
https://nvidia.custhelp.com/app/answers/detail/a_id/5906

new driver hotfix

GeForce Hotfix Display Driver version 616.86 is based on our latest Game Ready Driver 616.64.

This hotfix addresses the following:
  • Intermittent flicker may be observed in browsers when navigating to certain websites [6673430]
  • Fixed an issue where virtual displays could not be created after updating to driver 616.56 [6674464]
  • Remote Desktop Protocol (RDP) sessions may display a black screen after updating to driver 616.56 [668732
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Can confirm as well. Reverting to the last good driver and reboot instantly set things right. The new version of the nvidia app that enables ray tracing refactoring 4.5 does not affect function of the lightning display if you happened to have installed both at the same time as I did.
 
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@ramses @abara15c302e5

Hi Guys

Have spoken with our MSI contact, and they would like you to provide a bit more information

System Configurations

OS used

BIOS version used

What is the Panel's display lightning default animation?


Is Device Manager showing: EZ display with an exclamation mark


Are you Unable to configure the panel with MSI Centre?


Please run the MSI logging tool and pm me the zip file
The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip
 
Last edited:
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System Configurations
9950x3d
Asus Apex x870e
2x24gb 8000mts

OS used
Windows 11 pro

Bios version used
Motherboard 2402
Lightning Z
1787901574844.png


What is the Panel's display lightning default animation?
Before Windows started, the lightning bolt appeared, then a black screen.

Is Device Manager showing: EZ display with an exclamation mark
No, the driver is installed and recognizes the screen.
1787901247612.png


Are you Unable to configure the panel with MSI Centre?
I've tried both MSI Center and Lightning Hub.
 
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Alan J T said:
@ramses @abara15c302e5

Hi Guys

Have spoken with our MSI contact, and they would like you to provide a bit more information

System Configurations

OS used

BIOS version used

What is the Panel's display lightning default animation?


Is Device Manager showing: EZ display with an exclamation mark


Are you Unable to configure the panel with MSI Centre?


Please run the MSI logging tool and pm me the zip file
The tool is for collecting MSI Center/Dragon Center/Creator Center log file for troubleshoot.
https://download.msi.com/uti_exe/nb/MSI-Collect-Log-Tool.zip
Click to expand...
Hi Guys,
Here is the additional information. I was also able to isolate the issue further and it appears to be directly related to the current NVIDIA driver.
System configuration:
CPU: AMD Ryzen 7 9800X3D
  • Motherboard: MSI MEG X870E GODLIKE
  • GPU: MSI GeForce RTX 5090 LIGHTNING Z
  • GPU BIOS: Extreme BIOS selected
  • Memory: 32 GB G.Skill DDR5-6000 CL28
  • Main display: Samsung 49" OLED G9, 5120x1440 @ 240 Hz
  • MSI USB Display Driver: 1.1.5.0
  • MSI Center: 2.0.73.0
OS:
Windows 11 Pro, build 26200
BIOS version:
GPU is running the Extreme BIOS.
  • If you are asking for the motherboard BIOS revision rather than the GPU BIOS, that is 2.A33 released on June 25th.

Panel/default animation:
On boot up it showed the lightning z animation but then would go simply black.

Device Manager:
No exclamation mark.
  • MSI Display Device is detected and reports as working normally.
  • Windows detects the Lightning panel as a second display.
MSI Center / panel configuration:
With NVIDIA driver 616.56 installed, Windows detects the Lightning panel, but the panel cannot be activated as a display. Selecting "Extend these displays" or "Show only on 2" does not stick and the Lightning panel remains blank.
  • In MSI Center / FlashDash, selecting and applying a video causes the video to appear on my primary Samsung monitor instead of the Lightning panel.
  • I removed and reinstalled the MSI USB Display Driver in the MSI-recommended sequence and the problem remained.
  • I also removed the NVIDIA App itself and the problem remained.
The significant finding is that I rolled the NVIDIA display driver back from 616.56 to 610.88. As soon as 610.88 was restored, the Lightning display immediately began working normally again. No other change was made at that point.
So the A/B result is:

NVIDIA 616.56:
Lightning display detected by Windows
  • MSI Display Device shows healthy in Device Manager
  • Windows cannot activate/extend to the Lightning panel
  • FlashDash content appears on primary monitor instead
NVIDIA 610.88:
  • Lightning display functions normally again immediate
This appears to be an interoperability/regression issue between NVIDIA 616.56 and the MSI Lightning USB display implementation/driver rather than a hardware failure of the panel.
In regards to the tool, i am not intending to put on the bad driver again and run the log. Is the intent to run the log with my restored setup if so no problem.

Thanks,
Aaron
 
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thanks Aaron,In the first post I already mentioned that this problem doesn't exist with the previous driver. MSI will be investigating whether they can fix it with a new driver for your screen, or if Nvidia needs to fix the problem.
 
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ramses said:
thanks Aaron,In the first post I already mentioned that this problem doesn't exist with the previous driver. MSI will be investigating whether they can fix it with a new driver for your screen, or if Nvidia needs to fix the problem.
Click to expand...
I understand that but did not understand whether the msi log file program would capture logs from the previous incident when i had the driver or require me to go to the new driver and run it. Not sure i want to guinea pig on this one considering how much problems i had just trying to get the lightning screen stable in the first place with my new build.
 
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abara15c302e5 said:
Hi Guys,
Here is the additional information. I was also able to isolate the issue further and it appears to be directly related to the current NVIDIA driver.
System configuration:
CPU: AMD Ryzen 7 9800X3D
Click to expand...
Thanks, it all helps
As MSI will clone your build for more accurate testing
More builds, more info, make it easier to find a fix
 
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@ramses @abara15c302e5

MSI is looking into the problem now; it is caused by the drivers, so please stay on the older drivers till a fix is rolled out by MSI or Nvidia

Pangolin

Thread 'Nvidia Driver v616.56 Causes Display Issue for MSI Product'

Problem Description:
After updating to the latest Nvidia Driver v616.56, the display on certain MSI product would stop working
Affect Product
👉 MPG CORELIQUID P13
Stuck at boot animation, Unable to control display with MSI Center
👉 MEG CORELIQUID E15 / MAG VIEW XPANDER 12 / RTX 5090 LIGHTNING Z
Black screen when switching to extended mode

Workaround:
Revert back to Nvidia Driver v610.88 and wait for update
https://www.guru3d.com/download/geforce-hotfix-driver-61088-download/MSI is investigating the...
 
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For anyone watching this thread, the issue appears to be related to the AI powered Nvidia driver killing all virtual screens (like that of the Lightning Z) and not the MSI software. So we'll need to watch for when Nvidia's AI agents get their collective sh!t together.
 
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acanuck01 said:
For anyone watching this thread, the issue appears to be related to the AI powered Nvidia driver killing all virtual screens (like that of the Lightning Z) and not the MSI software. So we'll need to watch for when Nvidia's AI agents get their collective sh!t together.
Click to expand...
When you write its killing off all virtual screens, the lightning is a physical screen recognized by windows as a second display. I am certain that this driver update by Nvidia is not killing of second/third screens in windows?
 
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https://nvidia.custhelp.com/app/answers/detail/a_id/5906

new driver hotfix

GeForce Hotfix Display Driver version 616.86 is based on our latest Game Ready Driver 616.64.

This hotfix addresses the following:
  • Intermittent flicker may be observed in browsers when navigating to certain websites [6673430]
  • Fixed an issue where virtual displays could not be created after updating to driver 616.56 [6674464]
  • Remote Desktop Protocol (RDP) sessions may display a black screen after updating to driver 616.56 [668732
 
Upvote 1 Downvote
Solution
ramses said:
https://nvidia.custhelp.com/app/answers/detail/a_id/5906

new driver hotfix

GeForce Hotfix Display Driver version 616.86 is based on our latest Game Ready Driver 616.64.

This hotfix addresses the following:
  • Intermittent flicker may be observed in browsers when navigating to certain websites [6673430]
  • Fixed an issue where virtual displays could not be created after updating to driver 616.56 [6674464]
  • Remote Desktop Protocol (RDP) sessions may display a black screen after updating to driver 616.56 [668732
Click to expand...
Thanks Ramses. Assuming the MSI flashdash software is creating the virtual display? odd since its a physical screen recognized in device manager with its own driver. Did you try this update already and did it solve the issue?
 
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