Account locked

jannepyorr158902de

GaiusEmil
Joined
Nov 15, 2021
Messages
4
I have been waiting for like two weeks to have my reviews accepted. Today I tried to login and it says:

Your MSI account or ip address has been locked as we've detected suspicious activity.
It seems that someone tried to use your account for fraudulent purposes.
We typically suspend accounts for violations of Terms of Condition.

I can't even get to live chat. I'm very depressed, because today is insider stream, and I've participated them for the giveaways. Now I can't participate. :(
 

next3r

Well-known member
MAJOR
Joined
Jun 22, 2018
Messages
4,485
this is more your internet provider problem / or setup
..,,.mine was locked one time

problem from "generic IP" - to many device use identical address // or VPN creates this problem
 
Last edited:

next3r

Well-known member
MAJOR
Joined
Jun 22, 2018
Messages
4,485
contact admin or MSI - for unlock or for ip info
try obtain new ip or disable VPN

// or in router
CMD
ipconfig /all

here is actual info

preferred IP ?
 

gfong#2

Member
Joined
Dec 12, 2020
Messages
44
Mine was locked as well. Maybe they got hacked who knows! Will wait a couple days to see if it is fixed then contact them.
EDIT: After I closed the forums I tried to login again and all is good, it worked. Must have beeen a glitch.
 

micsim2007

New member
CORPORAL
Joined
Jul 5, 2018
Messages
27
I'm locked out on my MSI powered desktop too but I worked out why, I posted from my Lenono Legion laptop this morning and the site is expecting the ping from the same machinery. At least it keeps our accounts semi-safe...
 
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