Audio issues MSI Pro B650-S Wifi

aregsargsia156402da

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Jun 24, 2024
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Hi, I recently built a new PC

Computer Type: Desktop
GPU: XFX Speedster MERC19 Radon RX 7800 XT
CPU: RYZEN 7 7800X3D
Motherboard: MSI PRO B650-S Wifi
BIOS Version: 7E26v1D
RAM: 32GB CORSAIR VENGEANCE DDR5 6000MHz CL30
PSU: Corsair RM750e (2023) 80+ GOLD
Case: Corsair 4000D Airflow
Operating System & Version: WINDOWS 11 Family 64bit
GPU Drivers: Driver Version 23.40.33.01-240508a1-403196C-AMD-Software-Adrenalin-Edition
Audio Device : Realtek ALC897 codec
Headphones: Steelseries Arctis 5 USB headphone
Audio Drivers: Realtek HD Universal Driver 6.0.9629.1
Chipset Drivers: AMD Chipset Driver 6.05.28.016

I am having audio issues where the sound will randomly cut for ~1-2 seconds. It happens in videos, games and even on the desktop.

I tried troubleshooting through VLC because it's the only video player that doesn't pause the video when the sound cuts and the debug message says :

main warning: playback way too late (199583): flushing buffers
mmdevice debug: state changed: 0
wasapi debug: reset
main debug: inserting 53711 zeroes
mmdevice debug: state changed: 1
main warning: playback way too late (248978): flushing buffers
mmdevice debug: state changed: 0
wasapi debug: reset
main debug: inserting 53023 zeroes
mmdevice debug: state changed: 1
main warning: playback way too late (250977): flushing buffers
mmdevice debug: state changed: 0
wasapi debug: reset
main debug: inserting 53264 zeroes
mmdevice debug: state changed: 1

these messages repeat at regular intervals as long as the sound is not playing.

I have tried looking for a solution, but nothing so far. I've asked on various support forums/subreddits, and I even sent a support request on AMD's technical support platform.
I hope you can help me resolve this issue.
 
Have you use another headphone to check for the symptom?
I think I found the solution to my issue :

The USB 3.2 Gen 1 ports connect to something called "Hub-1074" and I guess those aren't good enough for USB headsets. I at first thought that it was an issue with the board because the chipset driver updates reduced the problem, but didn't fix it. I then tried connecting with a different headset that uses 3.5mm jacks and it worked without issues, so now I have connected my USB headset to one of the USB 3.2 Gen 2 ports that connect to the CPU, and so far I haven't had any audio issues.
 
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