Audio problems

[alcogi21604]

When I'm watching videos the audio stutters, and it's not something ocassional, it happens a few times in less than a minute.

 

[plutomate]

Cool, and do you mind sharing the product that has the audio problem?

 

[alcogi21604]

yeah, it's a MSI Katana 15 HX B14WFK

 

[alcogi21604]

Here's prove of the problem:

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I uploaded on YouTube a screen recording while playing a song, notice how after 1:17 ish it starts stuttering and it does it with every app of web that has audio.

 

[Edric]

You might refer to the steps in FAQ faq-3640 to perform a clean installation of all audio drivers and applications from the MSI website.
Then refer to faq-11152 to download and install Nahimic APO 5.0.6.
If your computer has Norton security software installed, it is recommended to uninstall it as well.

 

[tnational123155602df]

If you own and have to keep Norton Security software, you can disable "Auto-scan audio on supported sites" in Deepfake Protection(You know what you are doing).
This is why Norton stutters online videos.

 

[alcogi21604]

It seems that unistalling Norton have solved the problem, but if it happens again I know what to do. Thank you!

 

[Edric]

It seems that unistalling Norton have solved the problem, but if it happens again I know what to do. Thank you!

If uninstalling Norton resolved the issue, it shouldn't happen again. Do not reinstall Norton.