Audio randomly jumps between normal volume and low volume

[jtrevor9158302e0]

I contacted MSI, and they suggested that I execute a power reset (i.e. unplug the laptop, insert a paper clip into the pin hole that controls the battery on the underside for 20 seconds, make sure the reset was successful by checking that the laptop will not power on, plug back in to A/C power and boot up). I haven't had a chance to try it yet but if anyone wants to, let us know how it turns out.

 

[Deleted member 663924]

EC reset
fully power off ,..,and no AC .,,.and 30s EC button

https://storage-asset.msi.com/global/picture/faq/10017150@2021-0323-0732-504181@KB_02394_en.pdf

 

[muminki778156c02e5]

I'm not sure if there is a compatible issue.
Could you share the system info exported from Dragon Center?
And also try to disable the sound effects in Nahimic to confirm if the problem still remains or not.

Hi,

I have noticed something else after it happened. Start any music ( me on Youtube ) if you click on speaker icon and slide the sound volume to max and holding the left mouse button ( holding the slider ) move quick it from 100% to 0% and back you will hear what we are loosing from the proper sound. It is like in quick moment you hear it properly how it should be all the time.
I tried it. Was on Youtube and when the sound went down and most to the right speaker I clicked the slider I started move it couples of times 100-0% 0-100%, once I left it on 100% and after a while it went much more louder and left speaker was back (equal to right) seemed like 100% is 100%, and then cracked again. Not predictable. Strange.
Kind Regards
Jarek

 

[Crazydonkey]

What is your playback device when the sound went down? (Realtek Audio or MSI Sound tune)
Could you record a video clip regarding the problem?

 

[muminki778156c02e5]

What is your playback device when the sound went down? (Realtek Audio or MSI Sound tune)
Could you record a video clip regarding the problem?

Hi,
Unfortunately there is Realtek Audio active. I'll try to record it properly, I mostly use YouTube, not sure how to record it and what about copyrights but I will, it may be difficult as this thing is unpredictable.
Regards

 

[jtrevor9158302e0]

Realtek Audio for me. None of the other devices actually output any sound for me. I can confirm the same behavior - when I quickly slide the Windows volume slider back and forth, correct volume is restored for a brief moment (0.1 second or so) before again reverting to the quieter volume.

 

[jtrevor9158302e0]

Update: the EC reset suggested by MSI failed to have any effect.

 

[jtrevor9158302e0]

Quick question to the others who have had this issue. Did you try to update your EC firmware? If so, did Norton/your security program report that it had blocked execution of all or part of the EC firmware upgrade?

EDIT: Never mind, I reinstalled the EC firmware after making sure I temporarily disabled Norton. Rebooted, and...still having the same issue.

 

[jtrevor9158302e0]

I'm also wondering if this might have something to do with noise cancellation? It could be coincidence but it seems like the issue is more likely to occur in an environment with a lot of white noise, or when the fans are running. In fact, today when the issue occurred, the left speaker kicked back in at full volume shortly after the left fan reduced its speed. Again, it could be coincidence, but it makes me wonder.

 

[jtrevor9158302e0]

Looks like no one has additional ideas. Starting to hear static coming from one or both speakers (great). I just filed a second RMA so we'll see how that goes...

 

[Amaella]

Hey everyone, I was wondering just out of pure curiosity - has any of you tried to disable windows update and then just uninstall every audio related driver and program? I am not sure what msi puts in the laptops these days, in my time it was just realtek and nahimic. You could also try to uninstall other msi stuff such as dragon center etc temporarily. Or just boot from a linux usb and see what that does. Just to rule out it's something software related. If stock windows drivers and/or linux both produce the error then it is most likely a hardware issue.

 

[jtrevor9158302e0]

Good idea; I will have to give that a try. I did uninstall all drivers previously but I allowed Windows Update and Dragon Center to automatically reinstall.

The GE66 Raider comes with Realtek and Nahimic. Add to that the Nvidia HD driver, Intel HD Audio and built in Windows audio driver, and things can get very fragmented. I uninstalled the Nvidia driver since I don’t think I’ll ever need it but did uninstall, reinstall and update the rest.

I’m increasingly thinking the problem is hardware. If every GE66 Raider owner had this problem, a lot more would be reporting it. And on the suggestion of someone in the Microsoft forums, I tried headphones - not only was the volume was a LOT louder than anything I could get out of the speakers (as in, 12% headphone volume = 100% speaker volume), but none of the issues ever occurred. If it was driver related I’d think they would…

 

[jls1981022128702a0]

GP63 8RE
Have the same problem. Every now and again I search for a solution but seems like no solution has been found yet.
I remember the same problem on my previous MSI laptop as well.

 

[muminki778156c02e5]

What is your playback device when the sound went down? (Realtek Audio or MSI Sound tune)
Could you record a video clip regarding the problem?

Hi, I have recorded the problem, how can I upload it, it's too large MP4 file. I would like everybody to see it.
Regards
Jarek

 

[muminki778156c02e5]

Hey everyone, I was wondering just out of pure curiosity - has any of you tried to disable windows update and then just uninstall every audio related driver and program? I am not sure what msi puts in the laptops these days, in my time it was just realtek and nahimic. You could also try to uninstall other msi stuff such as dragon center etc temporarily. Or just boot from a linux usb and see what that does. Just to rule out it's something software related. If stock windows drivers and/or linux both produce the error then it is most likely a hardware issue.

Hello,
The only thing is why we as a customer paying a lot of money for the laptop have to do that??? This should be done by MSI, I'm sure there is no hardware issues. The issue is the put into the market a lot of combination without checking, testing, predicting compatibility. My 6 year old laptop GT72 Dominator Pro never had any issues before the screen has gone. But it was when MSI was caring for customers by giving good quality, and now, they as a market business have grown up very quick and they do what they do. That's my opinion.
Regards
Jarek

 

[HASyriAN]

I have the same issue also,

MSI GP73 Leopard 8RE, it's an old laptop but the same issue happened to my laptop 3 months ago, I tried all the mentioned suggestions previously but the issue still remains.
So guys if anyone has solved this issue please share the solution here ) ;
Thank you all...

 

[jls1981022128702a0]

I should mention this does not happen on my Headset which is connected via a dongle.
It's basically a separate sound card on it's own.
So I'm looking at it's most likely a driver issue.

 

[johnhaneyinthefles156202d9]

What seems to be helping for me at the time, is to go into device manager and disable the Speakers (Realtek Audio) under Audio inputs and outputs. Still testing but seems to work for me. I do believe it is some sort of driver issue, not hardware. Let me know if that helps!

UPDATE: Still doing it..

SECOND UPDATE: Went into device manager again, under Sound. video and game controllers, into Realtek(R) Audio properties. Update driver, browse my computer for drivers, let me pick a list of drivers installed on my computer, and selected High Definition Audio Device. So far its working, but who knows if it'll stay that way.

HOPEFULLY FINAL UPDATE: Been browsing for hours with no problem. Hope this helps someone!

 

[Amaella]

What seems to be helping for me at the time, is to go into device manager and disable the Speakers (Realtek Audio) under Audio inputs and outputs. Still testing but seems to work for me. I do believe it is some sort of driver issue, not hardware. Let me know if that helps!

UPDATE: Still doing it..

SECOND UPDATE: Went into device manager again, under Sound. video and game controllers, into Realtek(R) Audio properties. Update driver, browse my computer for drivers, let me pick a list of drivers installed on my computer, and selected High Definition Audio Device. So far its working, but who knows if it'll stay that way.

HOPEFULLY FINAL UPDATE: Been browsing for hours with no problem. Hope this helps someone!

That does indeed point to a driver issue, maybe a conflict with another driver or something... The one you selected now and which appears to work is most likely a generic audio driver by microsoft, so not realtek. That will knock some audio features out, so I would not accept it as a solution and keep reporting the issue both to msi and realtek.

 

[muminki778156c02e5]

What is your playback device when the sound went down? (Realtek Audio or MSI Sound tune)
Could you record a video clip regarding the problem?

Here are links to the videos, please watch them 2 and read the description, have a look at the details.
Thank you

Part1:

Part2:

Regards