Audio randomly jumps between normal volume and low volume

[muminki778156c02e5]

How can we report it directly to MSI agents (technical service) ???

 

[benef2154202d9]

Hi guys. I have same problemon MSI GE75 8RE bought 2days ago. But there's a very low sound in it. I reinstalled drivers, tried all the sounds settings but nothing helped. What should it be?

 

[arrow765129502ac]

All these complains and still MSI did nothing to this issue did someone contact this company about this

I have same problem in my GS66 the dealer in my city refuse to check on it until I pay for this issue

 

[arrow765129502ac]

Hello,
I bought MSI GS66 Stealth in May this year (2021) and have the same problem described above. I don't think it is accident, and I'm sure there are more people with this issues.
This is new (2021) laptop with RTX 30, there must be something wrong they just missed. I don't wish to pay for repair. I paid enough for new machine which is only 1 month live.
In my case the volume changes by itself, one time down, another time up, underestimated in relation to the system volume. For example, a volume of 34% once heard as less than 10% once as if 60%. Sometimes 100% sounds like 30%. The left speaker is crackling sometimes. It is hard to describe and predict. But it's very annoying. When headphones are on it's ok.
In my opinion, it is not physical damage to the speakers or the computer, it must be something other like the driver or incompatibility with the system.
I went thru the websites exploring similar cases not only with MSI, I have tried some solutions ( one was similar like above ), nothing helped. I'm giving up. I had GT72 before, I was 100% satisfied, unfortunately due to video card and screen fault, no point to fix it, I have chosen MSI again blind with a belief of its value I'm bit disappointed now. Hope it's going to be solved without involving customers pockets.
Please let me know if there is any solution of it.
Kind Regards

feels bad

 

[amvarke154702df]

That does indeed point to a driver issue, maybe a conflict with another driver or something... The one you selected now and which appears to work is most likely a generic audio driver by microsoft, so not realtek. That will knock some audio features out, so I would not accept it as a solution and keep reporting the issue both to msi and realtek.

Thank you Amaella. This seems to be a viable fix. Ive been blasting edm through the Microsoft driver instead of the realtek for the last 3 hrs. the issue hasnt resurfaced. You do lose some audio enhancements but its much better than sitting through the random speaker spikes and drops.

 

[amvarke154702df]

What seems to be helping for me at the time, is to go into device manager and disable the Speakers (Realtek Audio) under Audio inputs and outputs. Still testing but seems to work for me. I do believe it is some sort of driver issue, not hardware. Let me know if that helps!

UPDATE: Still doing it..

SECOND UPDATE: Went into device manager again, under Sound. video and game controllers, into Realtek(R) Audio properties. Update driver, browse my computer for drivers, let me pick a list of drivers installed on my computer, and selected High Definition Audio Device. So far its working, but who knows if it'll stay that way.

HOPEFULLY FINAL UPDATE: Been browsing for hours with no problem. Hope this helps someone!

Thank you John. This seems to be a viable fix for me. Ive been blasting edm through the Microsoft driver instead of the realtek for the last 3 hrs to recreate the issue.

 

[jyunt14e902d3]

I'm having the same problem with the MSI GE66 Raider that I bought back in February 2021. For me, the left speaker volume drops to near zero, and the right speaker volume drops by 50%. After a reboot, the volume returns to normal, but then drops, as described above, pretty quickly during normal use. I use the laptop for video editing, so this is a serious issue for me!

I tried the fix suggested by johnhaneyinthefles156202d9 on page 2. However, when I go to the device manager and replace the driver for the "Realtek(R) Audio" with the "High Definition Audio Device" driver and a system reboot, I lose all sound! When looking at the Sound control panel, I can see the levels meter for the Speakers (Realtek(R) Audio) moving during audio playback, so audio is being routed to them, it's just that nothing is played through the speaker. I went back to the device Manager and chose the "Realtek High Definition Audio Version 6.0.9088.1 (12/22/20)" driver, and got sound back. I think it unlikely that I fixed anything, but at least I have sound again. In fact, the audio issue occurred again just a minute or two after uploading this message, so I'm back to square one.

 

[amvarke154702df]

I'm having the same problem with the MSI GE66 Raider that I bought back in February 2021. For me, the left speaker volume drops to near zero, and the right speaker volume drops by 50%. After a reboot, the volume returns to normal, but then drops, as described above, pretty quickly during normal use. I use the laptop for video editing, so this is a serious issue for me!

I tried the fix suggested by johnhaneyinthefles156202d9 on page 2. However, when I go to the device manager and replace the driver for the "Realtek(R) Audio" with the "High Definition Audio Device" driver and a system reboot, I lose all sound! When looking at the Sound control panel, I can see the levels meter for the Speakers (Realtek(R) Audio) moving during audio playback, so audio is being routed to them, it's just that nothing is played through the speaker. I went back to the device Manager and chose the "Realtek High Definition Audio Version 6.0.9088.1 (12/22/20)" driver, and got sound back. I think it unlikely that I fixed anything, but at least I have sound again. In fact, the audio issue occurred again just a minute or two after uploading this message, so I'm back to square one.

Im not sure if its different for GE66 but i found another fix that might work. So after i replaced the driver with Windows driver, i downloaded the Realtek driver from realtek instead of windows repository. After two restarts, the sound hoping seemed to stop. Give that a shot.

 

[terieme14c202c8]

So ... Joining the group of "got damnit MSI" - surprise I have this issue too, Going through ALL possible threads/Internet/etc. I could not get rid of this volume lowering on my GE66 from 05/2021. However - and finally - I think I have foudn a way. At least I have made it work twice. Had to do it again after a driver update. So be careful with that!

Here's what I did:
1. Download Realtek v2.82 HD audio driver from their website. You can find it HERE. Note it also available other places if DL is slow. Just get Realtek v2.82 clean!
2. Go into device manager > Sound, video and gaming controls > and completely delete and remover driver for "Realtek (R) Audio".
3. Run the downloaded file. This will remove and install the Realtek driver. Once your laptop asks to reboot - reboot.
4. And then VIOLA! This is it for me. My sound now works uninterupted. Same volume ALL time #halleluja!
5. Please note: that at all time I had Nahimic App and Companion installed. I don't think Nahimic the issue. I think it's a windows issue and this is why MSI can't solve it. Believe me, I had all uninstalled. But the issue persisted. So I installed all Nahimic again. Issue still there. Then I did step 2-3 - and BANG - all good now

I hope this works for others too. Cheers and have a good one ;-)

 

[rwj.taylo151e02d5]

GS75 Stealth reporting in to Team Audio Problem. I've had the issue since August 2021. I will do the terieme14c202c8 fix above and report back. I, like you, tried pretty much all uninstall/clean install/settings combination I could find before winding up here.
Edit:
Yes, that 100% worked. I understand Windows update might overwrite it a couple times but I'm keeping a copy of the Realtex driver as a backup in case. I used the 64 bit version for Windows, filename 0009-64bit_Win7_Win8_Win81_Win10_R282.

Very happy to put this issue to rest. Thank you terieme.

 

[terieme14c202c8]

I think THIS DRIVER IS the problem from Windows:

Realtek Semiconductor Corp. - MEDIA - 6.0.9049.1

If I install this one, sound goes haywire. Windows did that yesterday, sound was then off, and I did the trick from #49 and all good again.

 

[terieme14c202c8]

Confirmed!

The above mentioned driver - which I unintended installed yesterday - imedately caused the issue again.

 

[terieme14c202c8]

Here's my workaround to fix this issue.
- Follow the procedure in post #49
- Then download and run "wushowhide" from here - it's a .diagcab file - whatever that is. But it's lets you hide and bypass selected updates from Windows Update.
- And VIOLA - now I can run Windows Update without any issues. Sound is solid and UNinterrupted during ANY playack. Just how it should be...

 

[jtrevor9158302e0]

I will have to give the above procedures a try. Predictably, MSI itself did not offer any solutions. I clearly stated the problem to them multiple times and sent it in for an RMA, after explicitly stating that I thought it was a driver issue and being told I needed to send it in anyway. After MSI had it for six weeks, I got it back with both the motherboard and speakers replaced. At first, I didn't encounter the issue but sure enough, it's started in again. I suspect it started around the time the updated Realtek drivers were auto-installed (6.0.9088.1, dated 12/22/2020) but don't know that for sure.

EDIT: I am trying the opposite approach as above - updating to the latest available driver (above that available via Windows Update or MSI's website). The latest, released 8/23/21, is 6.0.9228.1. An MSI installable version is here. (6.0.9238.1 is the latest but I could not find an MSI version of it). I'll see how it works...

 

[terieme14c202c8]

My DriverGenius program suggested me to update my Realtek driver - the one mentioned above. I did - and so far 20 min of YouTube went ok. No issues...

The driver details are:
- Realtek Semiconductor Corp.
- Version 6.0.9238.1

 

[jtrevor9158302e0]

Unfortunately, I'm still experiencing the problem even with 6.0.9228.1, though it doesn't seem to be quite as frequent, and it's usually the left speaker dropping to 50% the volume of the right (verified by doubling the left speaker volume on Balance Settings). And it generally goes away in 5-10 minutes. But at least once, both speakers dropped to 50% of the set volume. So it's better, but not perfect.

 

[jtrevor9158302e0]

Is 6.0.9238.1 still working? If so, any idea where I can download an MSI-compatible copy (without using DriverGenius)?

 

[jtrevor9158302e0]

This is really frustrating...still happening regularly even with the driver update. I'm certainly not sending this laptop in for a third RMA.

 

[terieme14c202c8]

NO...! Sadly today my laptop turned the volume on version 6.0.9238.1 ...&%#!&!

Going back to v2.82 clean

Edit: note that driver being installed from #49 on v2.82 overall version is: 6.0.1.8186. This one works solid for me!

Edit2: Maybe it was just the specific youtube that I was watching that the speaker moved away from the mic. I seen the video again, but with the old version driver, and he does the same. Important to say is thta no other videos does that. So maybe the above version is ok...?!

For now - I'll wait till next version is released

 

[jtrevor9158302e0]

Hmm...well, I'll try 6.0.1.8186 too then. Meanwhile if anyone else suffering this issue finds any other resolution, please post it here!