Audio randomly jumps between normal volume and low volume

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f2g3t15c902ec

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Aug 6, 2022
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31
Maybe somebody from msi support can connect to your laptop with teamviewer and do the driver store explorer cleanup for you, if it's software related.
 
C

claydoo15c002e6

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Jun 28, 2022
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dvdori14e602cc said:
This was an earlier suggestion that has not worked for me and some others. I just want to make very clear for people that this is still a problem after years, and MSI does not care. They're about to release a new line of laptops, and this is the level of quality you can expect. Go with another brand.
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I forgot to mention that I had to go into the devices by driver menu and delete anything related to Realtek drivers in there too in order to get the latest driver to work properly. Didn't work until I made sure the MSI provided realtek driver was completely gone. Otherwise, it would continue to override the newer install. Was the case with me anyway. Dealt with this problem for 2 years, with zero help from MSI as they repeated the same suggestions over and over. My first MSI laptop and definitely going to be my last.
 
___MRDAK___

___MRDAK___

Mr Mrdak
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Aug 27, 2018
Messages
97
First time after one month today i see that volume is too low on my speakers. Try to optimize but nothing. Then, i m uninstall evey audio driver/softvare and install all latest drivers and Nahimic latest app from store. Now everything work very well again :D
 
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f2g3t15c902ec

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___SELIDBE___ said:
First time after one month today i see that volume is too low on my speakers. Try to optimize but nothing. Then, i m uninstall evey audio driver/softvare and install all latest drivers and Nahimic latest app from store. Now everything work very well again :D
Click to expand...
But I assume it will happen again and again. That's what's not happening on my gp76 anymore, after I cleaned up the driver store. But yet I haven't heard, that anybody else has done it. Imho it doesn't matter if notebooks with intels sound tech is affected or "only" nahimic with realtek or so. If it was possible to buy a new gp76 with bugged driver store, it's maybe not unlikely that others also need that cleanup as long as these strange driver problems persist.
 
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dvdori14e602cc

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Feb 24, 2021
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f2g3t15c902ec said:
Maybe somebody from msi support can connect to your laptop with teamviewer and do the driver store explorer cleanup for you, if it's software related.
Click to expand...
No. I got the exact response I told you I would get. Even though I complained during the warranty period and it's their fault it's still not fixed, they're saying I'm out of luck because the warranty has expired now.

"Unfortunately the warranty of your notebook has expired, if parts are available we can still offer an Out of Warranty repair service, We would need to place a valid VISA or MasterCard on file because there would be a $69 Diagnostic fee that gets charged only in the event that you decline to proceed with the quoted repair fee after the diagnostics. You can contact us at 1-888-447-6564 Hours: Mon-Fri (5:00AM - 6:00PM PST) to process this request."
 
S

stormbody091150502d6

Chandler
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Jan 13, 2021
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Did you try to clean install the audio related drivers and software from MSI website?
-[How To] Uninstall/Install Realtek audio driver, Nahimic and related software
As I know, the driver version and installation order might cause the issues or audio stability.
It is recommended to try drivers reinstallation or perform the factory setting restore. Please do not update the driver via windows update.
BTW, which model of laptop do you have?
 
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dvdori14e602cc

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f2g3t15c902ec

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