B550 gaming plus freezing issue

Evliveoyunc154302db

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May 21, 2022
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Hi,

in late 2021 I bought a pc with msi b550 gaming plus mobo, rtx 3070, 16 gb RAM and AMD ryzen 5600x CPU. After a month stra issue arised. While playing games, usb plug in, plug out sound plays and then internet drops (via Ethernet) then pc freezes. Only solution is to restart the pc. I tried to format the pc, nothing changed. It happens randomly. Does anyone know the cause Of the problem and solution?

sorry for my English. It is not my native language.
 

citay

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Oct 12, 2016
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FSP Hydro K is classed as "Tier E • Avoid" on the PSU tier list. This is the second-lowest rating, just above "Replace immediately", and very clear sign of a bad PSU model.
You should get rid of that cheap PSU and ideally get a proper 80 PLUS Gold PSU, or at least one from Tier A-C, avoiding the lower tiers. I wrote a Guide: How to find a good PSU
The problems might disappear with a better PSU. But even if it doesn't end up solving the problem, i would get a better PSU than that, it's a good investment for the foundation of your system.

There is a pretty big chance that these problems are caused by the PSU though, since they only seem to happen during gaming (which coincides with the highest stress on the PSU, due to CPU and graphics card being loaded simultaneously).
 

Evliveoyunc154302db

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Joined
May 21, 2022
Messages
3
Hi, i am sorry for late reply. My pc was in inspection. But i still got the issue. Last time it hapeened when pc was idle. Also they said for now psu is good enough and there is no problem with it :( I want to give you more information about the issue.

And in reliability history i am getting hardware error with this information (sorry it is in turkish)

Sorun imzası
Sorun Olay Adı: LiveKernelEvent
Kod: 117
Parametre 1: ffffb08360da4460
Parametre 2: fffff80766490f90
Parametre 3: 0
Parametre 4: 3bd8
İşletim sistemi sürümü: 10_0_19044
Hizmet Paketi: 0_0
Ürün: 768_1
OS Sürümü: 10.0.19044.2.0.0.768.101
Yerel Kimlik: 1055

And also when i check hardware manager there is an yellow triangle in AMD USB 3.1 eXtensible Host controller. When i restart it is gone.

Btw i recntly updated the BIOS but i think the issue got worse.

In event viewer there is a red exclamation point which says "Realtek PCIe GbE Family Controller has a Hardware IO error."

And also i tried an external ethernet card but issue happened again.

Please help me :(
 

citay

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Also they said for now psu is good enough and there is no problem with it :(
They cannot know that if they haven't tested with a different PSU. Trust me, i see it all the time that the PSU causes weird problems. Then the people try all kinds of different things to troubleshoot the problem, because they think it's something else, and of course they cannot solve it. With a problem like this, and when there is a clear sign that you have a quite bad PSU model, testing with a different known good or new PSU is one of the first things to do. And it's the only way to properly exclude your PSU from possibly causing the problem. Simply saying that the PSU has no problem and that it's good enough - without testing with a different PSU to make sure - means you could end up wasting a lot of time with other things.
 
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