Battery drain when off

[mylesputnam69]

Is anyone out there able to tell me why my steel series laptop has a fully chrged battery when shut down, then stored for 2 or 3 weeks, i go to power it up and it's dead flat. Clearly something is still alive in the laptop when it's shut down but what.
Thank you.

 

[msm_muddassir]

Windows 10 has a fast boot/fast startup function, which uses a bit of battery. So a "shutdown" is actually putting it in hibernation mode.

You can disable it by:
- Going to Control Panel\All Control Panel Items\Power Options\System Settings
- Click on the sentence 'Change settings that are currently unavailable'
- Ticking 'Turn on fast startup' off.

Furthermore, batteries lose a little charge overtime. I would recommend one full recharge cycle every few weeks to keep the battery healthy.

 

[davidh]

Is anyone out there able to tell me why my steel series laptop has a fully chrged battery when shut down, then stored for 2 or 3 weeks, i go to power it up and it's dead flat. Clearly something is still alive in the laptop when it's shut down but what.
Thank you.

Hi mylesputnam69,

This website is for MSI products and this forum is for MSI gaming notebooks. I wasn't aware that SteelSeries had a line of notebooks, but if it does, you won't find any information about them here. On the other hand, if you have an MSI gaming notebook with a SteelSeries keyboard, then this is the correct place to post your questions and you need to provide your notebook's model name so we'll know what model you're talking about.

Generally speaking, the battery should not drain in just 2-3 weeks if the notebook is truly shut off. The battery will drain slowly, though. Many of the MSI hardware buttons (like the power button) are logic controls and they need active circuitry to recognize they've been pressed and respond accordingly. Without this low-level active circuitry running in the background, nothing would happen when you press the power button to turn on the notebook. This low-level system runs the EC firmware.

However, if the notebook is put into sleep mode (which is what normally happens when you close the lid or tap the power button while the notebook is on), the notebook doesn't turn off. What happens in sleep mode is the notebook goes into a low-power state where the display, SSD, HD and other components are suspended. But part of the notebook is still running. The battery power will drain much faster in sleep mode and 2-3 weeks sounds normal.

There's also a hibernate mode which is in between sleep mode and a full shut off. It will run down the battery faster than a full shut off but not as fast as sleep mode. If I'm not mistaken, Win 10 will use hibernate mode when you tell it to "Shut down" if it's configured for "fast startup". If this is the case, you'll need to disable this mode.

If you have an MSI gaming notebook and the battery is bad, you'll need to contact MSI Support/Service for help. This is just a volunteer user-to-user forum and you won't reach MSI Support/Service here.

Kind regards, David

 

[nex86]

I have a GT62VR.
Fastboot IS turned off, and I have this problem.
I can charge it up to 100%, fully shut it down and the battery will be dead within a few days.
I don't think the battery is damaged since I did have this problem since I bought this laptop.
something is drawing power while it is off. and I don't know what it is.

 

[bananabender]

Is anyone out there able to tell me why my steel series laptop has a fully chrged battery when shut down, then stored for 2 or 3 weeks, i go to power it up and it's dead flat. Clearly something is still alive in the laptop when it's shut down but what.
Thank you.

First question is how old is the laptop and how old is the battery?  What model laptop and type of battery?
Newer batteries using Lithium Polymer last longer, Lithion Ion are similar and older technologies have shorter life times.
If your battery has been power cycled enough, the effective storage ability is reduced until it only lasts enough to power on the laptop or not even that.
Batteries are affected by many factors including temperature, (cooler is better but with limits), how many times they have been charged and discharged, rate of charge and discharge and much more.  If your battery is three to four years old, you have probably noticed a big difference in how much charge it holds.  If you battery is older, then it is time to replace it.  If your battery is only one to two years old, it should last longer than two to three weeks.  Have you tried checking the battery after one week to see if it has some charge or not?
If you are doing a real shutdown, there should be nothing draining the power, like Windows Fastboot which uses some power. 
Do you have any other things plugged in which may be using power?  Usually power is disconnected when the OS shuts down.

 

[tom.degols]

Since a few months I'm having the same issue with MSI GS72VR 6RF. I shutdown Windows in the evening (+/-10pm) with full battery and in the morning I have 0% battery power.
Battery is still working fine cause I work for 2h without charging...
First I thought Windows was starting itself during the night to install updates but I've checked and can't find anything in the logs so power is draining while laptop is turned off
Anyone knows a solution for this?

 

[pedro.m.guerreiro]

Since a few months I'm having the same issue with MSI GS72VR 6RF. I shutdown Windows in the evening (+/-10pm) with full battery and in the morning I have 0% battery power.
Battery is still working fine cause I work for 2h without charging...
First I thought Windows was starting itself during the night to install updates but I've checked and can't find anything in the logs so power is draining while laptop is turned off
Anyone knows a solution for this?

I'm having the same problem in a MSI GF65 thin 9SD, bought recently in december. Worst is my battery now drains quickly and battery bar and indicates the battery has a wear of 81% and that in just one month and half . I did a windows battery report and the full charge capacity is only 9.747mWh from a design capacity of 51.300mWh. And with only one and half month.

 

[jacek@swierczek.pl]

Nope, I've an answear from polish service department: It's by design.

 

[Big mac]

If someone encounters the battery drain so fast, try to update the EC to the latest version and run a battery calibration.
I have had this problem once, after doing the above troubleshooting step, the battery returned to normal.
https://www.msi.com/faq/notebook-1746

 

[mdsahil.2153b02da]

I'm having the same problem in a MSI GF65 thin 9SD, bought recently in december. Worst is my battery now drains quickly and battery bar and indicates the battery has a wear of 81% and that in just one month and half . I did a windows battery report and the full charge capacity is only 9.747mWh from a design capacity of 51.300mWh. And with only one and half month.

Same thing is happenning with my MSI GF65 thin, its barely 2 months old. idk what to do now, someone on reddit said it maybe bcs of fastboot. Still looking for concrete solutions.

 

[zipper.sippola]

Normal behaviour is about 2% down per 24h. My GT73 went from 100% to zero in one month last time I didn't use it. Wear after two years is about 89% left. Worse results might be due to failed battery - you need just one mediocre cell in the pack to ruin it.

 

[tusharjaiswal97161a02f0]

Same thing is happenning with my MSI GF65 thin, its barely 2 months old. idk what to do now, someone on reddit said it maybe bcs of fastboot. Still looking for concrete solutions.

Same to my msi gf65. Did you get any solution?

 

[alloush.msayleb.12151902d6]

Same to my msi gf65. Did you get any solution?

I had the same issue from my side (Battery drains when the laptop is off as if it's on even though the laptop was new (less than one month).)
I was able to fix it but not sure what exactly fixed it but here's what i did

1- Disable fast startup
2- https://answers.microsoft.com/en-us...p-is-off/51f36080-a9aa-4155-a721-dc4d11c9df15
I followed this " *******Well It is because of bad Intel Management Engine Driver if yours is uprgarded to v11 something you don't need to downgrade, just go to device manager->System Devices-> Intel Management Interface->Properties->Power Management and uncheck Allow the computer to turn off this device to save power and try testing now hopefully it will work.******* "
3-After i turned off my laptop i pressed the power button for 15 seconds, the laptop got powered on for one second and then off again and then after the 15 seconds i tried to power it on but it didn't turn on. I plugged it in and turned it on and that was it.

After that last step i turned it off for the whole night and turned it on and the battery was not empty anymore.
Good luck everyone. Hope that his works out for you

Edit: i left it overnight then turned it on and there was no leak. I posted this message and turned out off at 60%. 2 hours later it was empty again.
I read that pressing the power button for 15 seconds will force the shutdown manually but it's a workaround as you'd have to do it everytime.
So that might be it. That you have to press the power button for 15 seconds every time you turn it off

 

[alireza_asol]

okay
i have same problem with my pe60 from the first day i bought it.
disappointing that msi does not have any solution...

 

[legendofrandom78153c02d8]

if you battery goes to 0 suddenly then....for me and I guess for most of us its not a battery issue if it is working fine if you connect charger at start and then after that it drains normally ..I have same issue and I read plenty of forums and what I.. found works for me is reinstalling the intel management engine interface driver ...do this MSI

HOW-TO update Intel Management Engine driver - YouTube if already update reinstall it...in you system manager uninstall the driver and reboot and again install it (if you don't find it in control panel.. uninstall it from system manager). Hope it will work for you thanks and good luck !

 

[mibive94415a102ea]

Enabling ERP Lot 3 support and disabling usb power in sleep in hybernation (both in bios advanced settings), decreased the power I use from 10% to 3% per day. This is still high for a li-ion laptop battery, but it isn't really something I feel I should worry about. I suspect disabling fast boot and fast startup might get it lower but thats not really a worthwhile tradeoff.

 

[niklasberge155802d7]

I have the same issue on my Prestige 15 A10SC. Battery will drain about 6% each 24-36h and I feel this is strange. No previous laptop of mine has had this much drain while shut down fully.

I have tried multiple things like
- EC firmware update
- Battery calibration
- Updating and trying different settings of the Intel Management Engine
- Disabled "Fast startup"

Nothing has worked so far. I also contacted support and they asked me to update EC firmware and MSI Creator Center, do battery calibration. When none of this worked they referred me to local service center. They said the battery health is 72% and recommends a new battery.
Since I have a feeling this will not solve the actual problem I did not go through with the replacement. Still searching for a solution.. Maybe one day..

 

[Downey Rob]

What battery drain do you expect?

 

[nicop129602a4]

I have the same issue on my Prestige 15 A10SC. Battery will drain about 6% each 24-36h and I feel this is strange. No previous laptop of mine has had this much drain while shut down fully.

I have tried multiple things like
- EC firmware update
- Battery calibration
- Updating and trying different settings of the Intel Management Engine
- Disabled "Fast startup"

Nothing has worked so far. I also contacted support and they asked me to update EC firmware and MSI Creator Center, do battery calibration. When none of this worked they referred me to local service center. They said the battery health is 72% and recommends a new battery.
Since I have a feeling this will not solve the actual problem I did not go through with the replacement. Still searching for a solution.. Maybe one day..

I have the exact same model and same issue. Have you found any solution? It's so disappointing to turn my laptop off with enough charge and find it absolutely dead when I try to turn it on after some days.

 

[vadymi15b802e3]

Normal behaviour is about 2% down per 24h.

Hundreds of MSI Laptop owners have the same problem with batteries.
2% per 24 hrs it's abnormal behavior. I have couple of different laptops. For example Omen 17-w206tx. 2% per 7-10 days.
I think if MSI added the battery disconnection button (we have to use it before RAM, SSD upgrade etc.) it means the board still consumes the power even when the laptop is off. Why? We need to ask engineers...