Battery issue

Joined
May 13, 2025
Messages
6
Hello. I have new Msi laptop (about 1 year). This days it's heating too much and blowing very hot air. And this days it's not turning on without pluged in charger. What can i do? Before this when i was playing games it battery reduces so fast. How can i fix battery problem? Ty.
 
Make sure you provide full laptop model. It should also be on warranty so may want to consider RMAing it.
Moving to notebook section.
 
Hello. I have new Msi laptop (about 1 year). This days it's heating too much and blowing very hot air. And this days it's not turning on without pluged in charger. What can i do? Before this when i was playing games it battery reduces so fast. How can i fix battery problem? Ty.
What is your exact laptop model, CPU, GPU and how much RAM?
What is the temperature of your CPU & GPU?
About 1 year, is it more than a year or less than a year?
What country are you in?
(Your warranty will vary depending on the country you live in.)
Generate a battery report and post it here, or download HWMonitor and advise of the Battery Wear that you see.


 
Hello. Its

MSI Cyborg 15 A13VF

Here is the temperature but i'm not playing now. But when i'm playing laptop is heating much.
I try batery calibration. but it says "time reemains 180 min" and it doesn't change. so calibration not working.

I am from Georgia. i buy this laptop 08.01.24. it has 2year garanty.
Here is all files u may need. what is the problem of batery?
Ty

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Hello. Its

MSI Cyborg 15 A13VF​

Here is the temperature but i'm not playing now. But when i'm playing laptop is heating much.​

I try batery calibration. but it says "time reemains 180 min" and it doesn't change. so calibration not working.​

I am from Georgia. i buy this laptop 08.01.24. it has 2year garanty.​

Here is all files u may need. what is the problem of batery?​

Ty​

Well you are suppose to play video games when plugged in, not on battery.
What are your temperature of CPU and GPU?
You have to use COOLER BOOST when you play games on it, FN + UP Arrow (2-16 in manual)


Your battery has a normal wear of 15%, so try an EC Reset to see if that might correct it, so that you may do a Battery Calibration.

 
I already attached file with temperature.
I download Msi dragon center for cooler boost. Buts is says This system is not supported. what can i do?
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I already attached file with temperature.
I download Msi dragon center for cooler boost. Buts is says This system is not supported. what can i do?
Dragon Center is for Gen 10 CPU and lower, uninstall it and uninstall the SDK file also.


Then install MSI Center, that is for Gen 11 CPU and more recent.

 
I have Msi center olready, But i cant find cooler boost here. (so i dont need msi dragon center?)
View attachment 201941
You have to use COOLER BOOST when you play games on it, FN + UP Arrow (2-16 in manual)
or check USER SCENARIO

 
O i got it. Now what about batery? I try an EC Reset But it still not turning on without charger. and batery percent is still stuck on 85%
 
O i got it. Now what about batery? I try an EC Reset But it still not turning on without charger. and batery percent is still stuck on 85%
Buy another one, or RMA it to MSI Support if still under warranty, you pay to ship it to them, expect 3-4 weeks for return,
it took me 6 weeks when I sent for RMA my P65 8RF, they replaced it with an ugly P65 9SE, but they did replace it,
since the replacement motherboard was lost in shipping.

 
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