BATTERY PROBLEM UNSOLVED.

M

melina.poma154a02cf

New member
Joined
Feb 10, 2026
Messages
2
From the moment of purchase, the device had a defective battery. The laptop never functioned properly as a portable computer. After spending a long time diagnosing the issue myself, I submitted a warranty claim while the product was still under warranty. MSI requested that I send the laptop for repair, and I was informed that the battery had been replaced. However, I clearly requested a replacement unit, not a repair, because the product was defective from the beginning.

Despite the alleged repair, the problem was never solved. The battery continued to last approximately 30 minutes, making the laptop practically unusable. No effective solution was ever provided, and the device has never worked correctly since the day of purchase. Although the product is now technically out of warranty due to the passage of time, this situation represents a manufacturing defect and a failure of warranty service, since:
  • The defect existed from the start
  • The warranty intervention did not resolve the issue
  • I was left with a defective product despite proper warranty procedures

  • In practical terms, I paid €1,800 for a laptop I was never able to properly use. I am therefore formally requesting a resolution in good faith from MSI, in the form of one of the following:
  1. A replacement device, or
  2. A partial or full refund, or
  3. A proper technical solution at no cost
This request is based not on warranty time limits, but on:
  • Defect of origin
  • Failure to provide an effective warranty repair
  • Product not fit for purpose
  • Consumer protection principles
If this matter cannot be resolved directly, I will proceed with formal complaints through:
  • Consumer protection organizations
  • European consumer rights platforms
  • Public review and reporting platforms
 
This is a forum for users, no MSI supports here.

Which exact model do you have? Did you check the battery health before and after the repair?

At this point, the best next step would be to escalate the case with MSI support and clearly reference your original warranty claim and repair history, emphasizing that the problem existed from the beginning and was never actually fixed.
Make sure you keep all service records and communication, as that usually helps when asking for a goodwill solution. Hopefully they can review the case more thoroughly and offer a proper resolution.
 
Back
Top