!! BE CAREFULL FOR CREATOR 17 FIRMWARE UPDATE !!

diederi151402d0

New member
Joined
Jan 13, 2021
Messages
3
My new MSI creator 17 just installed a new firmware update and after this has been installed, on auto reboot, it requested the BitLocker key to unlock my laptop.

LUCKILY my laptop is connected to Azure AD and automatically saved my BitLocker key to AD so I could recover it. But as most users probably isn't aware of this risk, be extra carefully and save your BitLocker key or print it out upon installing this firmware update! Or you will need to reinstall your entire laptop.

3 critical errors logged in event viewer:

Logboeknaam: System
Bron: Microsoft-Windows-BitLocker-Driver
Datum: 13-1-2021 20:34:40
Gebeurtenis-id:24680
Taakcategorie: Geen
Niveau: Fout
Trefwoorden:
Gebruiker: SYSTEM
Computer: Diederik-IT
Beschrijving:
Kan VMK niet ontzegelen met de TPM
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-BitLocker-Driver" Guid="{651df93xxxxxxxxxxxxxxxxxxxxx5908d0}" />
<EventID>24680</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-01-13T19:34:40.6947196Z" />
<EventRecordID>9077</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="296" />
<Channel>System</Channel>
<Computer>Diederik-IT</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ErrorCode">0x80280018</Data>
<Data Name="Volume">C:</Data>
<Data Name="WritePhase">0x0</Data>
</EventData>
</Event>




Logboeknaam: System
Bron: Microsoft-Windows-BitLocker-Driver
Datum: 13-1-2021 20:34:40
Gebeurtenis-id:24658
Taakcategorie: Geen
Niveau: Fout
Trefwoorden:
Gebruiker: SYSTEM
Computer: Diederik-IT
Beschrijving:
Bootmgr kan de hoofdsleutel voor het volume van BitLocker niet uit de TPM verkrijgen omdat de configuratie van veilig opstarten onverwacht is gewijzigd.
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-BitLocker-Driver" Guid="{651df93xxxxxxxxxxxxxxxxxxxxxx5908d0}" />
<EventID>24658</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-01-13T19:34:40.6947471Z" />
<EventRecordID>9078</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="296" />
<Channel>System</Channel>
<Computer>Diederik-IT</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ErrorCode">0xc021003a</Data>
<Data Name="Volume">C:</Data>
<Data Name="WritePhase">0x0</Data>
<Data Name="VolumeGUID">{689f2094-5b1xxxxxxxxxxxxxxxx52b07}</Data>
<Data Name="OptionalGUID">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="Flags">0x0</Data>
</EventData>
</Event>







Logboeknaam: System
Bron: Microsoft-Windows-BitLocker-Driver
Datum: 13-1-2021 20:34:40
Gebeurtenis-id:24636
Taakcategorie: Geen
Niveau: Fout
Trefwoorden:
Gebruiker: SYSTEM
Computer: Diederik-IT
Beschrijving:
Bootmgr kan de BitLocker-hoofdsleutel voor het volume niet ophalen uit TPM.
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-BitLocker-Driver" Guid="{651dxxxxxxxxxxxxxxxxxxxxxxxxxx08d0}" />
<EventID>24636</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2021-01-13T19:34:40.6947696Z" />
<EventRecordID>9079</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="296" />
<Channel>System</Channel>
<Computer>Diederik-IT</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="ErrorCode">0xc021003a</Data>
<Data Name="Volume">C:</Data>
<Data Name="WritePhase">0x0</Data>
<Data Name="VolumeGUID">{689f2xxxxxxxxxxxxxxxxxxxxxxxxx2b07}</Data>
<Data Name="OptionalGUID">{00000000-0000-0000-0000-000000000000}</Data>
<Data Name="Flags">0x500300</Data>
</EventData>
</Event>
 

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Last edited:

Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
1,128
Do you mean the problem occurred after updating BIOS 30F?
Did you set up BitLocker before?
 

diederi151402d0

New member
Joined
Jan 13, 2021
Messages
3
Do you mean the problem occurred after updating BIOS 30F?
Did you set up BitLocker before?
I wasn't even aware of this update, my laptop was rebooting to complete Windows updates.
First time I saw that Firmware upgrade post screen.
However as you said, I checked my Bios version and it's on 30F, find attached. I don't know what it have been before.

Bitlocker is the first thing I setup once I pull out a laptop out of the box.
It have been setup about 3 weeks ago (since I bought) and this Firmware upgrade have been installed yesterday and I wasn't aware of that.
 

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Crazydonkey

Well-known member
SECOND LIEUTENANT
Joined
Jun 30, 2020
Messages
1,128
Have you ever selected "Optional Update" in Windows Update?
Windows has changed the Windows Update Policy, so now it's available to get the latest drivers and firmware update through Optional update.
 

diederi151402d0

New member
Joined
Jan 13, 2021
Messages
3
Have you ever selected "Optional Update" in Windows Update?
Windows has changed the Windows Update Policy, so now it's available to get the latest drivers and firmware update through Optional update.
Yes indeed, I installed all Optional updates too. However, it's an awareness to not just blind install any update as we have just experienced. It has been an heads-up for myself too. It can make you and deffenly break you.
 
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