Big Bang Xpower crash/failure

[Magnum Johnson]

Hello, I just built my new system about 1 1/2 months ago and I have had my system up and running 100% with no issues what so ever, but last night while I was watching TV I saw out of the corner of my eye my PC go from sleeping to a blue screen with failure to boot. I was not OC'd and it has been running on stock clocks only plus at the time of the crash it was just siting idle in windows with nothing running. I have removed memory and attempted to boot but it just hangs up on the Big Bang logo screen that now has big yellow lines through it and only makes it to 38 on the debug panel. Any help is appreciated and I have contacted MSI but im still waiting for a response. If it means anything my system temp was 29c or so at the time of failure but the heat sink around the CPU were all almost too hot to touch?! I think that this mobo is a brick now, but asking here cant hurt.

System Specs

i7 950
Big Bang
x2 MSI Twin Frozr GTX 465's
WD Black HD 6gb 1tb
Corsair TX950
HAF 932 case
XSPC Rasa cpu block
XSPC pump/res
Black Ice 320 radiator

 

[lars36]

and the big bang xpower MB is NOT cheap by any means...you should have received a brand new board...of course that's MY opinion,

and you no how much weight that has around here.

 

[HU16E]

So while im very happy with a reasonable turn around time and a working board im not pleased with the board I received back and im not happy with the MSI support service. I don't believe im asking for too much here but I can say that in my line of work as a Mechanic if I were to fix a vehicle and return it in worse shape that I received it in I would not have a job for long.

Well, the replacement does work, that's the good news, but that's not the point. Might I suggest to make sure you get back with them on that? Replacements are mostly refurbs, but one would expect a little better attention to detail, & someone at MSI needs to know about it. Since the forum here is just user to user, odds are MSI will probably never see this thread.

 

[Frankenputer]

99% of the time with any manufacturer, MSI or anyone else, the replacement will be refurbished hardware.  And as HU16E states, you should communicate your statement directly to MSI--since they rarely read these forums.

 

[Magnum Johnson]

I have contacted MSI already. Their response was basically an apology and that I can send it back in for a better looking one. Needless to say I really don't want to deal with another RMA, I was having some serious gaming/PC withdraws while waiting for this one. My response here was more of a vent than anything else. I just would have expected better service from MSI and wanted to leave some bread crumbs for someone searching for future help regarding MSI and RMA's.

 

[Frankenputer]

Magnum, the majority of RMAs are without issue.  I wouldn't judge the RMA experience based on a one time occurrence. 

 

[NovJoe]

Usually, refurbished set is given as even for the case of HDD which is quite common. I have received a replacement HDD with scratches on the cover and marks damaged from screwdrivers but it has been fighting strong for the past 4 years, the one which I had RMA is a good looking fellow but starts singing 'tad tad tad' after 3 weeks :rolleyes_anim:. Though aesthetically, we would like to have a good looking board but the foremost important is still a working replacement  .