Bluescreen with 20H2 Win10 update Z97 issue

IcarusLSC

Always flying too high...
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I get a page fault error trying to install the KB4571756 (OS Build 19041.508) update (Windows 10 20H2 update.) Tried media creation tool, update assistant, in-place upgrade, clean install on spare drive, etc, etc...

You can see many of the things I have tried here: https://www.tenforums.com/windows-u...ailed-install-september-8-2020-kb4571756.html

When I contacted Intel they said to contact MSI. MSI said to do a clean 20H2 Windows install which didn't fix it. Then they said RMA the MB!

It looks to be an issue with the IME driver (TeeDriverw8x64 - Intel Management Engine) which the newest I can find that works is version 11.7.0.1057, newer versions just says 'This platform is not supported.' All make it bluescreen though...

Any help would be great, MSI support hasn't answered back at all after I told them I didn't want to RMA the Motherboard as its a driver issue...
I've been trying to get this installed since September of 2020 and it won't let me install any other updates if I suspend this one.
Thanks all :)
 

Alan J T

GRUMPY OLD FART
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Sep 11, 2020
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If you can not do a clean install of windows Windows 10 20H2 then one media disk is corrupt or you have a hardware fault. Drivers have nothing to do with a clean install of windows. till windows actually boos up to install the drivers.
 

eqwebbie_with_PC

Experienced Dummy
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Aug 22, 2020
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Yes, system specs would be fine.
By the way, why do you install Intel Management Engine drivers? You only need it in Enterprise surroundings. Never bothered to install them myself; saves a lot of trouble. 😉
 

IcarusLSC

Always flying too high...
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Specs are in my signature.
i7 4790k stock
· 32GB Kingston HyperX
· MSI Gaming 5-Bios 1.D · ...
· 30" HP ZR30W + 27" Samsung 275T
· 2x240GB Intel 530 in Raid 0 + 2x1GB Crucial MX500
· Lain-Li X2000F
· Antec Signature SG-850
· BeQuiet! Dark Rock 3
· Logitech Z5500
· Win10pro 64bit 2004

It's installed by default upon Windows install.
Media disks tried are not corrupt.
 

fatedust

Survey Corps
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I found others also have the same issue as you in other forum here:
https://forums.evga.com/Z97-Classified-and-Win-10-20H2-update-m3146566.aspx

And some said that disabling Intel Management Engine in Device Manger can help, but personally I won't recommend doing that but still you can try.
If I were you, I might try to install the IME driver from Z97 Gaming 5 website and try again, if the update failed, I would go asking Microsoft and Intel or just stay on version 2004.
 

IcarusLSC

Always flying too high...
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Lots are having the issue if you Google it.
I've installed the version from the website and tried a few more as well but still get the bluescreen.
 
Last edited:

eqwebbie_with_PC

Experienced Dummy
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Aug 22, 2020
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So why not disabling IME in device manager and deinstalling the drivers? It's the first thing I do with intel boards. You literally don't need IME at home. It's like a third leg with cancer. It even is a security risk at home, says EFF: https://www.eff.org/de/node/95854
 

IcarusLSC

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Every main update reactivates it and I have to go thru this. They need to fix it, known issue with Z97 boards...
 

darkhawk

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If you're waiting on a word from MSI here, you won't get one. See : >>Please read and comply with the Forum Rules.<<

And I hate saying it this way, but you're talking about a 7 or 8 year old platform now as well, unfortunately.
And in this case, you're talking about a problem that relates more to Intel than anyone else.......MSI isn't going to be able to fix Intel's driver issues for them, it doesn't work like that.

I would take others advice and either disable it, or not update Windows. At some point, hardware becomes unsupportable. This is a 6 generation old chipset at this point, and the performance is now falling between the low and mid range systems coming out.
 

IcarusLSC

Always flying too high...
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I get what your saying darkhawk, but its a <7 yr old platform that when I bought some of the parts was in warranty up till last year. Other much older platforms have zero issues with this IME driver...

I've contacted Intel and they said to contact MSI. I have heard NOTHING from MSI for two support tickets the past 6 months.

I've also tried to disable it and it re-enables on these Window updates.
 
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