Box not wrapped in plastic.

[pshootr155b02e0]

Hi, I just received a "MAG x870 Tomahawk WIFI AM5" from the egg, and the box is not wrapped in plastic. Does this mean I received an open-box item? I did not order an open-box.

 

[dvair]

What did the Egg say when you asked them about it?

 

[pshootr155b02e0]

I have not contacted them yet, I just received it a couple hours ago. I assume it should be wrapped in plastic, but I wanted to find out for sure, before I contact them. Everything is in the box, and is unopened Cables/screws/Thumb drive.

 

[pshootr155b02e0]

I Sent a message using their chat-bot system, and got this.

• My Motherboard was not wrapped in plastic.7:01 PM
• 
  
• I understand your concern about the motherboard not being wrapped in plastic. However, if the product is in good condition and functions properly, it may not be eligible for return based on our policy. If you believe there is a different issue with the product, please let us know, and we can assist you further.
  Please follow the READ MORE link for detailed information.

Rejected return​

When returning your product, here are a few things to keep in mind. Products that are received by Newegg in any of the following conditions are not eligible for return and may be rejected:

• Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
• Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, manufacturer model or part number label, and/or warranty label.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any product that exhibits physical damage. If you received your product damaged, please read our Report a Shipping Problem article for guidelines and instructions on how to resolve this issue. This would not be considered a return.
• Any product for which you have submitted a mail-in rebate.
• Any product which appears tampered with, customized, or altered in any way.
• Any product that is returned with markings or writing made by the customer on the original box.

It looks like I should wait a few days for the CPU cooler to arrive, and test this board out. :/

 

[pshootr155b02e0]

How come I can't just get a new box like a normal person?

 

[dvair]

Maybe they are cutting back on plastic use.

 

[badboy2k]

How come I can't just get a new box like a normal person?

MSI "NEVER WRAPS BOXS IN PLASTIC" if a MSI Box is Wrapped in Plastic then the Shop who Sold it did it not MSI. Never got even a Brand new one from MSI that was Wrapped in Any Plastic and have had alot of them over the Years.

 

[pshootr155b02e0]

Thank you, this is the info I was seeking. Now I feel better about this.

 

[citay]

Yep, never in my life have i gotten any MSI board where the box is wrapped in plastic or had any other seal. And i've had so many of them, as i also build PCs for people. Only the tape on the antistatic bag that the motherboard is in can act as a seal, when the pattern breaks like this,

For other brands is similar. You may get a tape or two on the box (not with MSI though), but generally the boxes are not shrink-wrapped in plastic either.

 

[badboy2k]

Maybe they are cutting back on plastic use.

if they have been cutting back on "PLASTIC USE" they have been doing that for 15-20 Years now LMAO

 

[Alan J T]

if they have been cutting back on "PLASTIC USE" they have been doing that for 15-20 Years now LMAO

Coff Coff Ya sure
No plastic wrap, but lots of plastic bags in the box though


Oh, I just realised the top tier board doesn't even get an anti-static bag