Brand new GT780 laptop w/BSODs

[TexasRho83]

Just got this unboxed and using it in class when I have already had 2 BSODs - first time, I was filling out an online form and the cursor froze and the second time, I wasn't doing anything and it BSOD'ed. I downloaded nirsoft's BSOD viewer and I see the driver culprit nvlddmkm.sys - an Nvidia driver.

I've tangled with this before with the 460M in my M18X but was hoping I could escape it with the 570M - guess not. Any ideas before I ship this to MSi?

 

[Duhakalock]

I have the exact same model computer that you do with the EXACT same problem.

I did literally 10-20 fixes using google, none of them worked.

 

[Amanganelli]

The very first time I powered up the computer I went immediatly to nvidia and downloaded the latest driver. I would suggest that for you.

 

[TexasRho83]

Well haven't had any issues with BSODs since I posted this, but now I'm experiencing random freezes lol

MSi is about to lose a new customer.

 

[Stu]

MSi is about to lose a new customer.

At least give them a chance to sort this out. If you've had problems 'out-of-the-box', then first contact your reseller and see if they will exchange it for you. If they can't or won't do this for you, then contact MSI to resolve it.

 

[TexasRho83]

Well, the thing is it is so inconvenient to have to reinstall everything. Just how many times should consumers have to do it with a $2000 machine??

 

[super_sweeney]

I agree with the op you've paid 2k for this machine it should work right out of the box, I had some similar issues when I first unboxed mine paid not to much attention as i thought it was something i was doing until i read your post,

I did at the time though update all my drivers and update all the msi drivers/firmware/bios with the live update and had no issues,

Also i would like to add that i did install the nvidia beta drivers last week and my machine literally had a hernia but i would stick with the machine i have had mine since October and absolutely love the quality of the build ect and will be a future customer I will say though that MSI customer support SUCKS [***CENSORED***] they take forever to get back to you, I have an open item with their customer support since october 16 and still no one has looked at the ticket and i paid 2k for this???? but it seems to be a common problem with all manufactures now a days

hope this helps

 

[TexasRho83]

Also i would like to add that i did install the nvidia beta drivers last week and my machine literally had a hernia but i would stick with the machine i have had mine since October and absolutely love the quality of the build ect and will be a future customer I will say though that MSI customer support SUCKS [***CENSORED***] they take forever to get back to you, I have an open item with their customer support since october 16 and still no one has looked at the ticket and i paid 2k for this???? but it seems to be a common problem with all manufactures now a days

hope this helps

I also installed the Nvidia beta driver but haven't had any hiccups so *knock on wood*

I agree on the quality of laptop manufacturer customer service...it seems no one provides good service!