Brand new X570s CARBON MAX WIFI appears dead

george.p.zachari156e02db

GeorgeNeedsHelp
Joined
Jan 25, 2023
Messages
2
Hi all,
I purchased a this new MB and once I put all my components (Ryzen5800) from my previous MB and plugged in the power, the board did nothing. Like dead, no post, no debug Code LED, no EZ Debug LEDs. I started removing components until it was just the CPU and still no luck. I checked the power switch on my case and works fine. The power supply appears to be working as well because the little CMOS button on the board's rear I/O panel illuminates, and it also works on another PC. Then I tried to do a bios update using the Flash BIOS button and a USB stick containing the latest BIOS. The Flash BIOS started flashing slowly but never reached the next step where it should start flashing quickly as it writes to the BIOS.
It looks to me that this board needs to be sent back, but I am just checking I am not missing something here before I get into the hassle with RMAs and the rest.
Thanks in advance!
 

citay

Pro
SERGEANT
Joined
Oct 12, 2016
Messages
10,865
Please list all your components in detail, including PSU model and its age. The Flash BIOS Button can be quite a diva, but we'll come to that.
 

george.p.zachari156e02db

GeorgeNeedsHelp
Joined
Jan 25, 2023
Messages
2
Hi Citay thanks for your reply. Here is the list of the rest of my components:
- CPU: AMD Ryzen 7 5800X AM4
- Mem: Corsair Vengeance RGB Pro Black 32GB DDR4 (2x16) 3600MHz
- Disk: WD Black SN850 1TB M.2 PCIe 4.0 NVMe SSD
- GPU: Gigabyte GeForce RTX 2060 OC V2 6GB
- PSU: Be Quiet! Straight Power 11 850w - 80plus Gold Power Supply (purchased on June 2021)
Please note that I am waiting for a brand new cheap PSU to arrive tomorrow to test with, but my hopes are not many because my current PSU works fine with another PC.
 

citay

Pro
SERGEANT
Joined
Oct 12, 2016
Messages
10,865
Yeah your PSU is a good model too, i even recommend it in my PSU Guide, and if it powers a different PC fine, it probably won't be the PSU. Of course, testing the new board with a different PSU will tell you for sure.

Since you already tested down to just the CPU in the board, try taking out the CPU too. Then you can test with the board out of the case, on the cardboard box or on a wooden table. If you get any signs of life like that, there is at least a bit of hope.

CPU-support-wise, there should be no problem, the 5800X is supported from the first BIOS version. Of course, it would be nice to test with the newest BIOS, if you can get it flashed on there. Confirm that you adhered to the procedure:

1. Download latest BIOS version from the MSI support site for your board and extract it.
2. Rename the extracted BIOS file to MSI.ROM, and save it to the root of your USB flash drive / USB stick (not in a subfolder). FAT32 formatting is a must for the USB flash drive.
3. Plug the USB flash drive that contains the MSI.ROM file into the Flash BIOS Port (it's marked) on the rear I/O panel.
4. With the PC off, press the Flash BIOS Button, and the LED starts flashing for about 5-7 minutes.

The Flash BIOS Button method is picky about the USB stick, the old and cheap USB sticks with small capacity seem to work the best for that method, read here or here. You need to find a USB stick / pen drive that the board likes. It needs to flash for about 5-7 minutes and then it will reboot. Anything drastically different (under a minute of flashing, or over 10 minutes of flashing) and the flashing didn't work, so you can abort and try with the next USB stick, and make sure you followed the procedure exactly.
 
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