Broken MSI RX Vega 56 - 4 Month Wait, Still no Sign of GPU

gianmarcomendicino

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I bought a pre-built computer from CyberpowerUK a year ago. For the duration of this time I had been getting unexpected crashes on my system where the screen would turn black and the GPU fan would start going at full speed forcing me to abrubtly force shut down the computer.

I then got tired of this problem and asked CyberpowerUK to see if they could help, they came back to me and said there was a problem with my  GPU and that I would need to ship it back to them for a repair so they could ship it to MSI to eventually get it fixed. So then I did as they asked, everything was fine and dandy...

Now, I have been waiting for my GPU to arrive back to me for a good 4 MONTHS. How is it possible that for a company the size of MSI IT HAS TAKEN 4 MONTHS to get my GPU fixed? I am starting to wonder whether MSI has actually even tried to fix my Graphics card...

If somebody could please come back to me clarifying whether 4 months is a standard time to get a graphics card fixed, that would be great, because I really need to know if I should stop buying from MSI/Cyberpower...
 

gianmarcomendicino

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Is there no tracking code for repair?
Cyberpower wont give me a tracking code. When I reached out to MSI they told me they can't do anything about this and that I needed to inform Cyberpower... I am now stuck on this rathole and I don't know what to make of this.

I can't believe that MSI treat customers in this way. It's now been 4 months without my RX Vega 56.
I think the only way to fix this problem is to have to involve lawyers or CitizensAdvice.
 
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Big mac

Big mac
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In my opinion, if the laptop logo is Cyberpower, Cyberpower has responsibility for this event.
Try to contact the CyberpowerUK and explain what you are considering should be the best way.
 

gianmarcomendicino

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In my opinion, if the laptop logo is Cyberpower, Cyberpower has responsibility for this event.
Try to contact the CyberpowerUK and explain what you are considering should be the best way.
I have contacted CyberpowerUK multiple times regarding the fact that it's taking so long and they respond with the same thing everytime: "We are just waiting for MSI to fix your product".

In my opinion, it is MSI's fault at this moment and time. Cyberpower said they can't do anything about this and that they have to wait for MSI to fix the card.
 

Big mac

Big mac
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I see.
Sorry, I have no idea except to contact the Cyberpower or MSI regularly to keep tracking.
 
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