Can't Reupload S/N Photo on Redeem Promotion

Aug 30, 2021
My first fault is dont read instruction, so i upload S/N on the box yesterday. today i got reply that to reupload the S/N in the unit. I was sure that i reupload the SN in Immerse GH61 Column, but why it goes to my Monitor Column Redeem. So i cant reupload SN Photo in my Monitor promotion and also it bugged in my immerse GH61. i have reupload the SN but it still say please reupload SN. Please help its ends tommorow. Thank you