Cant update Firmware on MPG 491CQP QD-OLED

EqKosch

EqKosch

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Hi,

I'm attempting to update the firmware on my MPG 491CQP QD-OLED but it gets to about 3% then the app closes. The monitor continues to work but the OSD doesnt work until I power cycle it.

Version I downloaded MSI_MPG_491CQP_QD-OLED_FW.017_D531.bin https://www.msi.com/Monitor/MPG-491CQP-QD-OLED/support#firmware

The current FW version is 0.13
Gaming Intelligence is 0.0.2.82
Windows Edition Windows 11 Pro
Version 24H2
OS build 26100.2605
Experience Windows Feature Experience Pack 1000.26100.36.0


I have made sure that only DP and USB B cable is connected to monitor. I have tried running the app as Adminstrator but it makes no difference.

Please advise?
 
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1.Please remove Gaming Intelligence form apps & feature under setting menu in Windows OS.
2.Please restart once.
3.Please re-install Gaming Intelligence v0.0.2.82 once.
4.Please try to flash firmware again.
 
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EqKosch said:
I have made sure that only DP and USB B cable is connected to monitor. I have tried running the app as Adminstrator but it makes no difference.

Please advise?
Click to expand...
if its not working I would level it for now till next Firmware is released as failed flash can brick your monitor
 
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Please refer below steps to re-install MSI utility-Gaming Intelligence.
Step 1. Please uninstall original MSI utility-Gaming Intelligence on app list.
Step 2. Restart once.
Step 3. Delete the folder C:\Program Files\GamingIntelligence.
Step 4. Restart once.
Step 5. Please install new version of MSI utility-Gaming Intelligence to check.
 
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@nieundnimm15f302ec


I spoke with support and they suggested returning it via warranty. But I cant be without a monitor for 20+ days. I noticed last night there is a new version of the Gaming Intelligence software and a new firmware file.

The new gaming intelligence software doesnt even recognise the firmware file extracted for the current or previous now firmware so it wont even attempt to load it.

@fauc I had tried this also.
 
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I created a quick video to show what the new version is now doing or not doing as the case may be.


Note I have tried running this as Administrator also.
 
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I could only solve my problem by starting with a fresh clean build of Windows 11. Maybe there was some conflict with the other MSI companion app.
 
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Bump. MPG 321URX. After selecting the bin (tried different versions of the fw too), I get "Firmware update failed."
Tried resetting the monitor, uninstalling/reinstalling Gaming Intelligence, rebooting, etc.
1746883946981.png
 
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