Certain keys not working

Sania157e02e4

New member
Joined
Aug 2, 2024
Messages
2
Keys not working

Comma
Backspace
Forward and back arrows
'P'
Volume up key
Brightness up key

Some intermittent - some no longer functioning
Multiple threads with same issue
Happened just outside of warranty window.

Does not work in BIOS
Is not software related.

Why do I need to pay for this repair? I paid thousands for the device. It should still work. It's looked after in clean environment.

Creator Z16 A11UE
 
Try to do EC reset, if it still cannot work after that, I'm said that you should send it in for repair.
Shutdown the laptop and unplug the AC > long press the power button for over 25 seconds > plug in the AC and power on the laptop
 
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