Clutch GM60 Mouse / Firmware Update Failed

[ingrid.cabrera]

Hi!

I just connected my new GM60 and installed the MSI Gaming Center software. I was asked if it should update the GM60 and I clicked on yes. Then it displayed "Updating...". After like 30 minutes I closed the gaming center and disconnected the mouse. Now when plugging it in, it is not properly detected anymore (lights do not turn on) and Windows starts searching for some driver.

Starting Gaming Center does not detect the mouse either.

It seems the firmware update failed. Is there any way to recover the mouse without sending it in?

Thank you!

 

[darkhawk]

We will honestly not be able to help much with that here. Your best bet is going to be contacting MSI support directly. See : >>How to contact MSI.<<

 

[vgaralis]

i have same problem . did you fixed it?

 

[vgaralis]

i have same problem . did you fixed it?
i fixed if any one need , pres 3 butons , wheel and left and right butons when conect mouse , hold all the time , run gaming center to update, fixed brick of the mouse .

 

[m_r1681]

I have gm70 and also have the same problem. I tried everything but I couldn't turn it on. it' disappointment for msi and such expensive mouse.​

this gaming center software is a disaster. it just freeze on updating screen for hours.​

how did you fix it exactly?​

 

[flobelix]

Please open an own thread and don't resurrect this one. It is without activity. The last person asking the same also got no answer from the OP.