Command Center not reading CPU Temp, fan smart curve not working

flyingv2815b702e7

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we have the same board youd think our sensors would be named the same
unless sw is embellishing. oh wait a reread seems to indicate you are on an older BIOS version. Ah.
so a little detail. it might be worthwhile to do the bios update. of course temps look OK
on the screen shot so tough decision.
 

bopot4212ab02b6

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Actually updated to the latest BIOS (7C02v37) prior to that screenshot so that is strange. The one difference I see from your specs is that I'm on the Ryzen 5 3600X
 

bopot4212ab02b6

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Went to the support chat and they told me to reinstall Windows, so I guess I have a fun new task to complete....
 

flyingv2815b702e7

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that makes sense actually.
when you upgraded bios it may name the sensors differently
and pnp the hw differently, a fresh install means windows get a fresh start
detecting all of that stuff.
been on 37 for awhile and have not detected any issues with it.
i run my fans full speed but I did play with the auto with custom curve
and it worked fine. using bios setup only, no windows software.
 
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Oct 24, 2020
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Also facing the same problem considering just getting a new cooler but that will be a while so for right now I just have cpu fan at 100%.
 

bopot4212ab02b6

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Well folks, I think I have come to the end of the line. I reinstalled windows and still have the same issue. I even did the completely fresh "Get rid of all my files" install (after backing up everything of course). I believe my only remaining option is to RMA. I have not decided whether to do that or not, but I believe I have a couple years left on the warranty... It's fairly quiet on 50% and since most of the cores aren't fully utilized in the gaming, that keeps the temps decent. Just frustrating.

I will add one more post here in a bit with all the things MSI asked me to try in order. Hopefully one of those helps you out, @cervanteslui158f02e8. I will say I tried reinstalling the old cooler last night and that did not solve my issue.
 

bopot4212ab02b6

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Here are the things MSI support had me try:
Software/Firmware:
-Uninstall Dragon Center. Reinstall Dragon Center from Windows Store, restart
-Upgrade BIOS to latest version
-Clear CMOS (this happened when I upgraded, but I tried it again anyway)
-If none of that works, reinstall Windows

Hardware:
-Check and make sure there is no bent pin inside the cpu socket.
-Please try clearing the cmos setting on Jbat1 jumper/SW1 Switch or removing the battery on the motherboard out for 1 minute and put it back in with power off.
-Please test out the motherboard and components outside the case with motherboard box to support the board. This can prevent any short or grounding problem to the motherboard and the components.
-Try with swapping other components like the processor/memory/power supply/video card with other working system components to limit down and defective components installed into the system board.
-Remove all connection/installation of add on cards, drives, and extra cable connection from the motherboard. Try with one stick of RAM at a time in each slot with bare minimum components installed only.

After you've tried all that, they suggested RMA
Note: I have not completed the hardware checklist, such as testing outside the case. I also don't have any components I can swap in to do substitution testing aside from the cooler.
 
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Here are the things MSI support had me try:
Software/Firmware:
-Uninstall Dragon Center. Reinstall Dragon Center from Windows Store, restart
-Upgrade BIOS to latest version
-Clear CMOS (this happened when I upgraded, but I tried it again anyway)
-If none of that works, reinstall Windows

Hardware:
-Check and make sure there is no bent pin inside the cpu socket.
-Please try clearing the cmos setting on Jbat1 jumper/SW1 Switch or removing the battery on the motherboard out for 1 minute and put it back in with power off.
-Please test out the motherboard and components outside the case with motherboard box to support the board. This can prevent any short or grounding problem to the motherboard and the components.
-Try with swapping other components like the processor/memory/power supply/video card with other working system components to limit down and defective components installed into the system board.
-Remove all connection/installation of add on cards, drives, and extra cable connection from the motherboard. Try with one stick of RAM at a time in each slot with bare minimum components installed only.

After you've tried all that, they suggested RMA
Note: I have not completed the hardware checklist, such as testing outside the case. I also don't have any components I can swap in to do substitution testing aside from the cooler.
Yeah thanks I bought this board second hand so RMA isn't an option I think and I also don't any other componets as this is my first build, but I think I'll just keep my fan speed at 70%. I appreciate it though been trying to find some help and this is probably the closest I've gotten.
 

laurence1211

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Well folks, I think I have come to the end of the line. I reinstalled windows and still have the same issue. I even did the completely fresh "Get rid of all my files" install (after backing up everything of course). I believe my only remaining option is to RMA. I have not decided whether to do that or not, but I believe I have a couple years left on the warranty... It's fairly quiet on 50% and since most of the cores aren't fully utilized in the gaming, that keeps the temps decent. Just frustrating.



I will add one more post here in a bit with all the things MSI asked me to try in order. Hopefully one of those helps you out, @cervanteslui158f02e8. I will say I tried reinstalling the old cooler last night and that did not solve my issue.
Yeah thanks I bought this board second hand so RMA isn't an option I think and I also don't any other componets as this is my first build, but I think I'll just keep my fan speed at 70%. I appreciate it though been trying to find some help and this is probably the closest I've gotten.
You could try a third party fan control program like argus monitor.
 

Alan J T

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Sep 11, 2020
Messages
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I would have give up by now and just set it all in the BIOS and use a third party software to monitor the temps and fan speeds. And to think I do that already I do Have Dragon Center installed but have it Disabled in start up. And use Third Party Apps to check fan speeds, power draw and temps if I need to.
It may help that I have no need for RGB and never will need it or have it if possible.

Ps I got the wrong cooler wanted the all black but a White one arrived as no Black was left in stock. Dealer phone and asked if they could use same model different colour so I said sure not realising it had white lights on it.
 

Katzi

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Nov 2, 2020
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With the latest version of Dragon Centre i've lost all control over the fans in my system. It's gone completely AWOL - it runs my CPU fans and pump at a constant 60% and they don't move. I had to use the dragon centre uninstall tool to get things "unstuck" but now I a new issue by not having dragon centre installed - I have no control over my systems RGB components
 

bopot4212ab02b6

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Oct 25, 2020
Messages
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I would have give up by now and just set it all in the BIOS and use a third party software to monitor the temps and fan speeds.
Yeah, the issue with this is that BIOS curve doesn't work once windows starts up. Even after clean windows re-install. It just stays at the speed set for 0 degrees. I can enable and disable stuff in dragon center, set fan to constant 50% or 100% and it responds, but I can't do any sort of fan curve because the temp detection is somehow broken once Windows starts. However, when in BIOS it shows the cpu temp fine, ramps based on my curve just fine.

For example, to test this I set it to 0% at 0 degrees C, and 100% at 10 degrees C in the bios. It immediately goes to 100% while in BIOS as it reads the temp around 35 degrees. Now exit bios, start windows - as soon as the little loading dots come up fan shuts off.

run this tool
Thanks for the suggestion. Tried it, then tested as described above. Unfortunately it did not solve the issue.

You could try a third party fan control program like argus monitor.
Thanks, this seems like it might be a good work around. The other ones I tried (HWiNFO, SpeedFan) did not work for my MB (or most modern MBs it seems.)
 
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