Computer has trouble playing Videos -Solved

[dnsvide14fa02d2]

I purchased a New Computer just before the turn of 2020 to 2021. In it, they installed an 8GB Radeon RX 570 Armor 8G og. When On the Windows OS Platform, Playing MP4 Video, It lags and has trouble playing a video. I have installed the proper drivers on my Windows 10. When it plays a 3 Minute video MP4 file it takes about 8 minutes to play it. What is going on here with the Graphics card?
I am typing this on Linux Mint 20.1, and just played the video and it played fine here

Board: Asrock H470 Phantom Gaming 4
BIOS: P1:10
VGA: MSI RADEON RX 570 ARMOR 8G OC
PSU: Cosairrn series tm rm650
CPU: Intel? Core? I3-10100 (3600) mhZ
MEM: 2x8GB, COSAIR
HDD/SSD: 1 M2, 1 500 GB SSD and 4 2 TB HDD
COOLER: intel standard
Keyboard: LOGITECH MEDIA Keyboard, usb
Mouse: Microsft MOUSE
OC: None
OS: Windows 10 64bit Professional

 

[flobelix]

Who is "they"? The RX 570 is an old card. Is it a used item? Do games work?
Also add the pcs specs: >>Posting Guide<<

 

[dnsvide14fa02d2]

They are a very recommended computer shop here in town. They are Microsoft certified

 

[dnsvide14fa02d2]

I think I have solved the issue. I downloaded VLC Player and it plays everything flawlessly. I deleted off the hard drive windows media player

 

[flobelix]

Windows media player should normally work. That the shopis Microsoft certified doesn't mean anything.

 

[dnsvide14fa02d2]

Windows media player should normally work. That the shopis Microsoft certified doesn't mean anything.

Windows media player is junk as compared to the VLC Player. I have 4 Operating systems on this computer, Linux Mint 20.1 is my daily OS, then I have Solus and Ubuntu Studio. I can throw any Word doc at the 3 Linux-based, and they can open it and use it as a Linux Doc. But take that same file and try to open it in Windows, it just will not open it.

IBC Computers in Brantford Ontario

IBC Computers has been serving the Brantford Brant County and surrounding area since 1994. We supply and service a variety of computers networks and equipment related to them. We are a local service provider offering services to both business and consumers.

ibcbrantford.com

 

[RedDwarf]

It would be a good idea to get a hardware assisted codec that can use your graphics card to decode the video. LAV audio/video codecs can decode most A/V. TBH VLC sucks IMO. VLC does contain inbuilt codecs so needs no additional codecs but it sucks in many other ways. PotPlayer is fairly good just make sure that it has no adware, look on videohelp for links. Even Media Player Classic Home Cinema works well when used with LAV codecs. MPCHC can also use different renderers such as MadVR to improve the video quality with improved deblocking/debanding and resizing. It can work miracles on low quality quality video. It can get rid of unsightly DCT blocks on low bitrate H.264 video especially in dark areas which are very prone to DCT blocks in H.264 video.

Oh BTW it looks like you might of misspelled your memory in your sig....Corsair?