Continuous Freeze in Games with MSI Katana 15 B12V

[talhacetin915bc02e8]

Hello friends.

I have a brand new laptop but whenever I open any game with NVidia, game crashes after couple of minutes. I made a clean install windows 10. All drivers are from MSI's website. I tried to install drivers with MSI Driver Utility too. Didn't solve my problem. I updated my NVidia driver but the problem persists. Any suggestions?

Best Regards.

 

[MichelN86]

When you game, wat are the temperatures of the cpu/gpu ? Did you update the bios ?

 

[talhacetin915bc02e8]

No, I didn't update my BIOS. GPU Temp is around 65. I never goes up high because games crashes so quick. CPUs temp is around 75-85 when I check them in MSI Afterburner.
I also noticed these freeze cause crash and these crash shows in the event viewer as nvlddmkm error. Error says:

"The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video12
Error occurred on GPUID: 100
The message resource is present but the message was not found in the message table"

Anything will help. Thanks.

 

[MichelN86]

The description for Event ID 0 from source nvlddmkm cannot be found

This is the same issue why my laptop froze. I got it fixed. Use this and your good to go.

1. Open CMD as administrator
2. Write: DIR "%WINDIR%\System32\DriverStore\FileRepository\*NvGSTPlugin*" /S
3. You see something like this, the bolded one you should see you number
%WINDIR%\System32\DriverStore\FileRepository\nv[INFNAMEHERE].inf_amd64_[UNIQUEVALUEHERE]\Display.NvContainer\plugins\Session\_NvGSTPlugin.dll

1. Write: sc stop NVDisplay.ContainerLocalSystem
2. Write: DEL /Q "%WINDIR%\System32\DriverStore\FileRepository\nv[INFNAMEHERE].inf_amd64_[UNIQUEVALUEHERE]\Display.NvContainer\plugins\Session\_NvGSTPlugin.dll"
3. Write: Restart NVDisplay.Container service

Sample:

 

[talhacetin915bc02e8]

That didn't change anything unfortunately. I even checked your post and the reddit post you get the commands but none helped. I think I will send this laptop to the service. What could be the cause of this problem on hardware?

 

[Downey Rob]

No, I didn't update my BIOS. GPU Temp is around 65. I never goes up high because games crashes so quick. CPUs temp is around 75-85 when I check them in MSI Afterburner.
I also noticed these freeze cause crash and these crash shows in the event viewer as nvlddmkm error. Error says:

"The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\Video12
Error occurred on GPUID: 100
The message resource is present but the message was not found in the message table"

Anything will help. Thanks.

Which games do you play when you encounter the issue?
You have to share the error information if you have the error notificaiton.

 

[MichelN86]

That didn't change anything unfortunately. I even checked your post and the reddit post you get the commands but none helped. I think I will send this laptop to the service. What could be the cause of this problem on hardware?

Did you remove the telemetry file(s) ???

Also open cmd and write SFC /scannow