Coreliquid k360 screen doesnt work after software update.

[stacko34715ab02e6]

Today, I just update k360's software through msi center.
It was about the led something I guess.
But after update, Screen doesnt work anymore.
Is there anyone who has the same problem as me?

 

[kalitelis12a302b3]

@Svet
now it's nothing but a white screen

MSI_B310_UpdateTool.exe didn't work

 

[teletubby_po]

@Svet hello i need help
i have the same problem for msi coreliquid k240 can you give me the solution?

can you provide your current FW version? what happen if you remove it from the motherboard and connect SATA power only?

@Svet
now it's nothing but a white screen

MSI_B310_UpdateTool.exe didn't work

what's your product name(K240, K360) and current FW version? do you see error message, LED FW error, not connecting, etc?

 

[kalitelis12a302b3]

can you provide your current FW version? what happen if you remove it from the motherboard and connect SATA power only?

what's your product name(K240, K360) and current FW version? do you see error message, LED FW error, not connecting, etc?

I'm not sure if this is installed

I unplugged the 2 power cables from the motherboard, turned off the computer for 10 minutes and turned it on and there was a white screen and it won't fix.

before, it was giving a black screen, animations were working. MSI_B310_UpdateTool I tried this and then when I turned off the computer and turned it on, there was a white screen. I even formatted the computer and couldn't fix it

note :
only update NUC126 is updating.
m481 and spi won't install starting from scratch no results

 

[teletubby_po]

I'm not sure if this is installed

I unplugged the 2 power cables from the motherboard, turned off the computer for 10 minutes and turned it on and there was a white screen and it won't fix.

before, it was giving a black screen, animations were working. MSI_B310_UpdateTool I tried this and then when I turned off the computer and turned it on, there was a white screen. I even formatted the computer and couldn't fix it

note :
only update NUC126 is updating.
m481 and spi won't install starting from scratch no results

if MSI Center Live update keeps telling you there's a FW update for the cooler after the update process finished, then it's not installed. at this point I'm not sure if you could fix it with SW, contact local service location or where you bought the cooler from https://us.msi.com/page/service-location-new

 

[kalitelis12a302b3]

MSI Center Live güncellemesi, güncelleme işlemi tamamlandıktan sonra soğutucu için bir FW güncellemesi olduğunu söylemeye devam ederse, yüklenmemiştir. Bu noktada, SW ile düzeltip düzeltemeyeceğinizden emin değilim, yerel servis konumuyla veya https://us.msi.com/page/service-location-new adresinden soğutucuyu satın aldığınız yerle iletişime geçin.
[/ALINTI]

my problem is in the video

 

[teletubby_po]

making any changes to the OLED screen before the update finishes is a bad idea, things like that could cause an update failure. contact msi local service location and maybe they can help.

 

[baptiste.sabuc157b02dd]

Hi,
I experience some issues with my coreliquid K240. LCD is buggy, the image seems to charge several times on the screen before really appearing without bug. This bug appear after uploading same bmp in two different slot then deleting the one who wasn't used. I tried reinstall msi center and all component or using the B130 software but it's still bugging. It seems to keep in memory some bmp i deleted and try to select it when i open the center because it charge the slot where i put the image before instead of charging one of the default image i selected before uninstalling everything. In addition it can cause sometimes bsod memory fault or non page. (i already did all tests for ram and they are not in fault it's really the watercooling).
I did a fresh windows install because all those bsod completly corrupt windows. I guess i need to clean/ reset to default the lcd memory who contain images but i don't know how to do.
Maybe @Svet solution could help i don't know.

Thanks in advance for any help.

 

[Svet]

Not sure if that will helps for your case, but check PM.

 

[baptiste.sabuc157b02dd]

Unfortunately for me, it doesn't work

 

[kevin_menende15ad02e7]

I'm having the same issue and have had no luck finding a fix. @Svet can you please help?

 

[briggscb46db0666]

Hi Kevin try disable XMP in BIOS then restart see if screen shows. if it does then repeat and enable XMP.

 

[Svet]

I'm having the same issue and have had no luck finding a fix. @Svet can you please help?

You mean like topic starter or? Which product do you have?

 

[kevin_menende15ad02e7]

You mean like topic starter or? Which product do you have?

My Coreliquid K360 screen doesn't show anything but a black screen after an update from the MSI Center.

 

[Babastyle_915c502e3]

I have the same problem with the K360.
I don't even have the features for the core liquid.
The animation works, but I can't adjust the color or speed. The FW version of the cooler is also not displayed in the system info.

@Svet can you help me ?

 

[Svet]

@kevin_menende15ad02e7
@Babastyle_915c502e3

I'm not sure if the solution can help with those issues, but check PMs if you want to try.

 

[Boss231]

@Svet

First, I've read through this message board, and I have to say thank you for taking the time to help everyone! I really appreciate all of the assistance and advice you've taken the time to provide!

Second, like many of the above posts, I too have attempted to install MSI Center and encountered the blank screen on my K360 AIO. I'm hoping that the recommendations you offered others will work for me, but there are some reasons it might not:

a) Motherboard is Gigabyte Aorus Ultra
b) CoreLiquid Software was installed on my machine at the time of installing and attempting to 'live update' MSI Center
c) I performed the advanced live update, which told me that I needed to installed the LED FW package... and then the blank screen started
d) Multiple uninstalls (both with and without the official MSI uninstaller app) and reinstalls of the MSI Center app (either from the MS Store or the MSI Website) have been performed with no improvement of the K360 screen. Each uninstall/reinstall cycle was accompanied by a power cycle.
e) After uninstalling both MSI Center and CoreLiquid software, I retried installing MSI Center again from their website. I attempted the advanced live update again, but this time ran into a problem where the LED FW package would reach 99% completion on the install, but then move no further. The program had not hung up on this step when I performed the first install.

Would it be helpful for me to post the debug file?

 

[Boss231]

UPDATE: I contacted MSI who, to my surprise, were rather quick to respond and with decent (though my problem still persists) instructions.

The first reply I received from them instructed me to download the B130 Update tool at their google drive link, and click the update buttons in the following order: M481->SPI->NUC126. I would share this link, but as others have noted, this is technically a confidential response from them and I do not wish to find myself in the middle of a legal debackle.

So I extracted the .zip folder to my desktop, went through my entire directory by hand and deleted anything associated with MSI (literally anything), ran the windows uninstaller on the MSI Center app, ran the official MSI Uninstaller to be sure, and then booted into safe mode. (Lets out the side of an exhausted 80 year old man)

Once in safe mode I then opened the folder I had extracted to my desktop and ran the B130 update tool as an administrator, clicking the buttons in the prescribed order. I encountered the same problem, M481 never finishes updating; it just keeps cycling.

I then emailed MSI with my results, and they gave me a second set of instructions. They advised me (in as few words and in this order) to unplug my 24 pin power cable, remove the motherboard battery for more than 5 minutes, and then reinstall it. Then enter windows and try to reflash the firmware.


Here are the steps that I took in chronological order:

1) leave MSI Center installed on my computer
2) shut down computer
3) turn off main power switch for computer PSU
4) disconnect wall plug for PSU
5) Disconnect the 24pin power supply cable from the motherboard.
6) disconnect the 12 pin power cable from the GPU
7) remove gpu to access motherboard battery
8) remove motherboard battery and wait for 5-10 minutes.
9) Once enough time had elapsed I reassembled the computer
10) once logged back into windows, I ran the firmware flashing software MSI sent me as an administrator
11) I clicked on M481 first but just like before it never finishes updating.
12) I repeat everything a second time in case I didn't leave the motherboard battery out long enough.

I'm almost willing to disassemble my K360 just to try and find some hidden hard reset button. I appreciate any help that anyone can provide on this issue.

 

[Boss231]

UPDATE: after giving MSI the update I posted yesterday, they told me to return my K360 under warranty... is this really my only option?

 

[Svet]

Check PM if you want to try to re-flash to see if this can helps, else RMA it.

 

[aezatto156802df]

I might be having this same issue with a Coreliquid S360 my screen is stuck on a default screen, and not showing in MSI Center @Svet