lileyki130602b2
New member
- Joined
- Aug 1, 2026
- Messages
- 1
Hello. Recently, I purchased one of your company's laptops, the MSI Prestige 16 AI+ C3MG. Since then, I have gone through an incredibly frustrating experience trying to get the screen colors back to normal.Is it a surprise to you that the default Windows color settings and your TrueColor profiles are in a constant conflict? Because of this, this otherwise beautiful, premium display produces dirty, yellowish, and reddish tones. At times, the colors are distorted beyond recognition (with gray frequently turning into pink), and there is no true white color at all—it looks like a muddy, grayish yellow. Naturally, under these conditions, it is impossible not only to work in professional graphic design applications but even to simply enjoy a movie!
What is even worse is that these TrueColor profiles, forced on top of Windows, are incredibly difficult to completely eliminate. With the help of an AI assistant, I had to spend 4 separate sessions of several hours each just to dig into the deepest, hidden layers of Windows and graphics card settings—places a regular user has no way of knowing about and should never have to deal with in their life! A customer wants to buy a product and simply work on it, enjoying the advertised features! And spending several hours before even being able to use a product, just to restore a basic, advertised feature like clear screen colors, is the exact opposite of what a user wants! If it weren't for the AI and my own stubbornness, I would have returned this laptop as defective a long time ago (and I suspect you have already encountered this issue before).
I sincerely hope you will fix this issue as soon as possible, saving a lot of time and frustration for both your potential customers and yourselves.
Best regards,
Lili.
What is even worse is that these TrueColor profiles, forced on top of Windows, are incredibly difficult to completely eliminate. With the help of an AI assistant, I had to spend 4 separate sessions of several hours each just to dig into the deepest, hidden layers of Windows and graphics card settings—places a regular user has no way of knowing about and should never have to deal with in their life! A customer wants to buy a product and simply work on it, enjoying the advertised features! And spending several hours before even being able to use a product, just to restore a basic, advertised feature like clear screen colors, is the exact opposite of what a user wants! If it weren't for the AI and my own stubbornness, I would have returned this laptop as defective a long time ago (and I suspect you have already encountered this issue before).
I sincerely hope you will fix this issue as soon as possible, saving a lot of time and frustration for both your potential customers and yourselves.
Best regards,
Lili.
