Deceptive Practices and Unjust Rejection of 'Crimson Desert' Promotion - Ticket #1328798

[ureflo159c02df]

To the MSI Support Team,

I am writing to express my deep disappointment and to formally protest the rejection of my application for the 'Crimson Desert' Promotion.

While comparing various motherboards from different brands, I chose to purchase an MSI motherboard on March 25th specifically because of this promotion. To strictly comply with your policy regarding the 14-day waiting period (designed to prevent returns), I closely monitored the stock status in real-time until I became eligible to apply.

Despite the rapid depletion of codes, I confirmed that 21 units remained as of April 7th. I continued to check the status hourly and verified approximately 16 codes left at midnight on April 8th. Consequently, I completed my application at 1:01 AM (KST) on April 8th, providing all required documents, including the invoice, receipt, and product barcode.

However, I received a notification stating my application was rejected due to "out-of-stock" issues. This is completely unacceptable. There was sufficient stock at the time of my application, and even as I write this, the event page still indicates approximately 10 units remaining. My previous inquiry was met with a generic, formal response: "Please understand that the stock has run out." This lack of transparency raises serious concerns:

• Inconsistency in Stock Data: If the event was truly "closed" as of 12:00 PM on April 7th as claimed, why did the displayed quantity stay at 21 units after that time and gradually decrease to 10? This clearly suggests that someone was still receiving codes after the supposed closing time.
• Arbitrary Distribution: Are codes being distributed selectively based on arbitrary criteria, excluding legitimate applicants who followed all rules?
• Internal Mismanagement: Is there a possibility that internal staff are being prioritized or codes are being distributed at their discretion instead of to customers?

Displaying inaccurate or misleading stock levels is a deceptive practice that misleads customers who made purchasing decisions based on that information.

I am not making an unreasonable demand. I followed every procedure and applied while stock was officially available. If I receive another boilerplate response or if this email is ignored, I will no longer purchase MSI products and will actively share this negative experience across my personal and professional networks.

I have re-attached my proof. I expect to receive the code that is rightfully due to me while stock remains. Even if my request is denied again, I expect a clear and logical explanation regarding the discrepancies mentioned above.

I look forward to a prompt and sincere resolution, rather than a formal template response.

 

[Nichrome]

You are not in a direct contact with MSI here. We also cannot help with MSI promotions.
>>How to contact MSI.<<
>>Please read and comply with the Forum Rules.<<

 

[ureflo159c02df]

You are not in a direct contact with MSI here. We also cannot help with MSI promotions.
>>How to contact MSI.<<
>>Please read and comply with the Forum Rules.<<

It seems I’ve chosen the wrong board for this, but thank you for your answer anyway. I just find it deeply disappointing that there isn't a single place where I can officially register my complaints.
MSI's poor service reputation in Korea is well-known, yet I chose to trust the brand for its performance. However, I am honestly appalled by their recent after-sales support. The MSI Center felt completely indifferent, failing to take any real action, and I find it tragic that customers have nowhere else to turn for help. It’s a nightmare to think that if I bought a premium, high-priced product like a top-tier graphics card and encountered a defect, I would be met with this level of service."

 

[Tourica]

It seems I’ve chosen the wrong board for this, but thank you for your answer anyway. I just find it deeply disappointing that there isn't a single place where I can officially register my complaints.
MSI's poor service reputation in Korea is well-known, yet I chose to trust the brand for its performance. However, I am honestly appalled by their recent after-sales support. The MSI Center felt completely indifferent, failing to take any real action, and I find it tragic that customers have nowhere else to turn for help. It’s a nightmare to think that if I bought a premium, high-priced product like a top-tier graphics card and encountered a defect, I would be met with this level of service."

Even if you engage in a back-and-forth discussion on the MSI forum,
you won’t find a solution there.
Reason: While you can request codes on the forum,
there is no definitive solution available.
If there is an issue with the code, it may have an extremely long validity period, or
the code may have expired and be unusable.
The downside is that codes do not last indefinitely.
They have an expiration date.

 

[Nichrome]

You posted in the right forum board. But that doesn't matter, as you will not get an official answer from MSI.
Their website also does not update in real life. My guess is someone updates it once every now and then.
Also as you received an answer - they ran out of codes. That's in their terms and conditions. I know it sucks, but that's how it is. They can't have 20k codes and hope that many customers participate, as game codes expire.