Digivox USB all basic cable channels locked

[jmkmsi]

I just bought a Digivox USB dongle and plugged it into my laptop. When I went through the channel scan, all of the basic cable channels I get when I plug that same cable into my cheap TV show up as "locked". When I look at the properties of the few channels it displays, only 3 or 4 of which correspond to the channel on my cable, they all say ATSC. This product claims to have a QAM tuner just like my cheap TV. So could someone please explain to me how to watch the same channels I get on that same cheap TV which has no set top box or anything?

Thank you.

 

[xmad]

Digital TV (ATSC 8VSB); Free Digital Terrestrial TV (ATSC)

Digital Cable TV (Clear QAM)


If this is the product you have, it should support both from the cable company and on-air ATSC.
http://www.newegg.com/Product/Product.aspx?Item=N82E16815127009

If you have the cable hooked up, you will need to contact the cable company in order for them to "authorize" the device.

 

[jmkmsi]

Thanks for responding, xmad. That is the piece of equipment. After one hour and 4 techs, Time Warner says there is nothing to "authorize" (the device does not have that capability). I finally understand the issue. I assumed that since it had a QAM tuner, it would pick up the channels on my TV which also had a QAM tuner. When I did not understand was that my TV also had an NTSC tuner which decodes the analog signals on my cable when it is plugged directly into the TV. Mostly my mistake. However, if anyone from MSI actually wanders through these forums and cares, it seems to me that simply including some information in your marketing, such as "this product won't display basic cable channels like your TV", it would keep people like me from having to return it and share my bad experience (even though I know you might want to try to blame me for not being a technical expert). Since no one here in this forum or at TWC immediately described the reason, I think it's safe to say I am not the only person slightly confused by all the technical crap. End of my two cents and maybe this will help someone else not make the same mistake.

 

[xmad]

Let them know, >>How to contact MSI.<<

I will forward this to someone who definatly cares as well.

Good luck