Displayport failure on Radeon RX 6700 XT MECH 2X 12G

imatron

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Jul 1, 2016
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So after a month or two of using my new GPU, I turned on my PC yesterday and one of my monitors had some distortion, some discoloration with vertical stripes. A few minutes later the image completely stopped. After swapping some wires around and testing on other devices, it appears Displayport #2 has completely stopped working. From the back of my card:

(DP1-VR-) (HDMI-50InTv-) (DP2-dead?-Monitor 1-) (DP3-Monitor 2-)

Well, I need all four ports, not to mention the principle and implications of a new card with components already failing. There has been some buggyness with the GPU other than the port failure, however I believe its just a matter of how the PC interactes when running games and tabbing in and out, so the GPU appears fine otherwise. I really don't want to send in a brand new GPU and get stuck with someone's refurbished half burned-out cryptomining card or two weeks off downtime when I need the PC for medical filing and etc. I don't suppose anyone knows about this particular card having this issue and if there's a way to jumpstart the DP in settings somehow? My LG tv's HDMI port would sometimes konk out and need a full power down to reenable, for example.
 

Alan J T

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If same on all monitors with DP 2 it will likely be a hardware fail and not software
Contact you Suppler about Warranty options
or MSI Support>>How to contact MSI.<<
 
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